Close window

	CNET Certified Store Program All stores listed on CNET are participants of the CNET Certified Store Program and must adhere to the CNET Commerce Services Code of Conduct and a strict set of service guidelines in the CNET Certified Store rating criteria, outlined below. A Certified Store's rating is determined by its level of compliance to these criteria. You can find the star rating next to a store's name when looking at pricing information in CNET Commerce sites. New CNET stores display the phrase "not yet rated" during their initial 30-day evaluation period.   CNET Certified Store rating criteria Site functionality Uses shopping cart technology and totals orders  Uses secure server transaction  Accepts multiple credit cards  Offers a published return policy  Offers a published FAQ/Help policy  Offers a published policy on when credit cards are charged  Links user to specific product "buy" page  Store standards Store responds to e-mail within two business days  Store has a clearly published privacy policy  Site clearly states how to contact store  Store supplies CNET with up-to-date prices, shipping costs, and in-stock information  Order fulfillment Resolves order problems swiftly and efficiently  Honors prices displayed on store Web site without any hassle or excuses  Provides a fully e-commerce-enabled site (stores must be able to accept, process, and complete online orders entirely online. Requiring follow-up phone calls from either the user or the store is not permitted unless there is a problem with the order.)  Processes orders promptly and sends an e-mail confirmation and order summary within one business day of the initial order. If the item is back-ordered, up-to-date stock information must be provided  Delivers merchandise in professional packaging  Offers a published policy on when credit cards are charged
	CNET's guarantee If you buy from a CNET Certified Store through the CNET Shopper site and the CNET Certified Store charges your credit card for unauthorized purchases, CNET will reimburse you for any amount of such unauthorized charges for which your credit card company holds you liable up to a total of $50. You must follow your credit card company's rules and regulations in regard to reporting unauthorized charges. If you encounter any problems with a CNET Certified Store, please contact us. Check out: CNET Code of Conduct.

Close window