HP Deskjet D4260

Summary: HP has known since November of 2007 that the printer will not print documents in landscape that have less than a 1 inch margin, but won't acknowledge that they ...

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Summary: HP has known since November of 2007 that the printer will not print documents in landscape that have less than a 1 inch margin, but won't acknowledge that they have heard this complaint before when you try to get support, and hasn't bothered fixing it.

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Summary: This probably is a good printer, but it only prints B&W for me (Vista Home). I bought this printer based on CNET reviews. I told the HP rep ...

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Summary: This probably is a good printer, but it only prints B&W for me (Vista Home). I bought this printer based on CNET reviews. I told the HP rep where I bought this printer of my previous horrendous experiences with HP support. No problem, he said, just insist on being transfered to level 2 support. Ha! I might have well have asked for an audience with the Pope.

They should rename Customer Support to Clueless Customer Aggravation. What language is it they speak in that country? What scripts are the CSR working from? It was an insanely bad experience.


I will never buy an HP product again if there is any viable alternative. Too bad HP - you used to be such a good company.

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Summary: If you are having problems with this printer, don't return it and buy another, *call* HP and scream and yell. Squeeky wheel and all, ya know.

After seeing that

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Summary: If you are having problems with this printer, don't return it and buy another, *call* HP and scream and yell. Squeeky wheel and all, ya know.

After seeing that Consumer Reports recommended this printer, I bought it between jobs to replace one that was grinding itself to death so I could avoid dropping the big bucks at Kinko's printing out resumes and writing samples. I, too, had problems with it.

It took three attempts to install the drivers. Even when that finally succeeded, no HP folder appeared on my Programs menu, hence no Photosmart or other software. My Printing Preferences mysteriously kept resetting themselves. I also had the margin problems reported here by other users. According to "Printable Region and minimum printing margins" on:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00878142&lc=en&cc=us&dlc=en&product=2510771&rule=42253&lang=en

the minimum margins for everything but envelopes, index cards, plain large media, and hagaki (Japanese post cards) are 0.125 all around. You can test this in Word by clicking File > Page Setup, setting the margins to zero, and clicking OK. A message appears advising that one or more margins are set outside the printable area of the page. When you click Fix, for letter size paper in portrait orientation, the bottom margin resets to 0.59. For the same size paper in landscape orientation, the right margin resets to 1.02. For legal size paper in either orientation, the margins reset correctly.

I tried uninstalling and reinstalling the drivers to no avail. I looked at the installed files and in the Windows Registry to track down anything that might fix this problem. Nada.

It took a month of HP e-mail support run-arounds, a morning of waiting for a call that never happened, and threatening to pitch the bloody thing out the door, never buy an HP product again, and spread my wrath across the Web before it came to the attention of a "senior case manager" actually located in the U.S. of A.

This guy admitted that he'd heard about the margins issue before and that the "engineers" are working on it. Because of the problems this issue caused me, rather than making me wait for a patch, the senior case manager replaced the D4260 with a 6980. This one does set the margins correctly, but I have no idea what other problems it might have as there were no ink cartridges in the non-retail, plain box in which it was sent and I had to call the senior case manager again to request them. He agreed to send them for no cost to me, probably just to get my whiny self off his case.

Supposedly the 6980 printer is a $50 or $60 upgrade. It's wireless-capable and has a gazillion other features I'll never use. I would never have bought it if I'd seen it in a store. I'll be majorly P-O'd if it doesn't do the simple things that I really need it to do.

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Summary: perfect for basic printing chores. i couldn't be happier with this printer so far. i was able to purchase this at office depot for 46 dollars.i absolutely think ...

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Summary: perfect for basic printing chores. i couldn't be happier with this printer so far. i was able to purchase this at office depot for 46 dollars.i absolutely think it is well worth that. in my opinion this is a quality ink jet printer that prints fast,clearly and looks good.as mentioned as a con, i am not a fan of all the other hp software that is included with the printer/download.basically i disabled everything except the basic printer functions. most notably are the update alerts which are annoying and can crash/interfere with other programs running on my pc. i just check for updates manually. other than that i say buy it with no regrets.

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Summary: Out of the box does not appear to be anything special but stuck with the brand.
I was very surprised by the slow driver install time almost 30 minutes... Since
...

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Summary: Out of the box does not appear to be anything special but stuck with the brand.
I was very surprised by the slow driver install time almost 30 minutes... Since it has been nothing but reliable. : )

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Summary: I should mention first of all that I didn't have any of the above problems with other, older HP printers I used in the past.

I was really pleased

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Summary: I should mention first of all that I didn't have any of the above problems with other, older HP printers I used in the past.

I was really pleased with this printer at first (got it on sale at Office Max for $62.99) until I tried to make a brochure. It refuses to let you make the right hand margin less than 1.02 inches and cuts anything less than that off when printing. I needed a 1/2 inch margin, which it will allow on the 3 other sides.

I need to make brochures for a new home business I started plus sometimes I want the bottom edge of items done in portrait view to be less than 1 inch and you have the same problem as above.

Also, when I tried to print a postage label from PayPal, it would print only the sample label, not the label. I saw later that it added an "HP Smart Web Printing" option under the "File" choice on the menu bar of my web browser, which was checked.

I didn't see what would happen if I unchecked this as I didn't want to end up with more postage fees possibly being taken out and the label still not working. You can get a refund but it takes awhile. So this might be fixable.

I ended up having to stand in line at the post office and paying more for delivery confirmation due to this. I sell a fair amount on eBay so this is not acceptable.

I dealt with two different support folks at HP for a total of two hours about this. The first tried to blame my Word and Publisher software. I used their so-called "instant messaging" option to communicate, which was very slow. It took forever to get his responses.

I called HP support later today and got someone more knowledgeable who finally conceded that the printer software/printer just didn't support the options (for the brochure and PayPal postage)I needed as it wasn't a high-end product.

These sure don't seem like high-end options to me! My previous HP printer was a deskjet 845C and I think the one before was maybe a 720 something, both of which worked fine until they died from old age/lots of use.

Luckily I've only had this about three days so can return it and get my money back, which I'm doing right after I finish this.

I may just try to find a used printer at a thrift shop for a few bucks (did that with my previous one) and then shell out the $60-65 bucks or so for the ink cartridges (which cost more than this printer!).

Good luck!

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