Motorola SURFboard SB5120 - cable modem

9 out of 10 - Spectacular
Much faster than most of the other modems I have tried
I took a Toshiba out of line and installed the Motorola Surfboard. I noticed right away that it was faster! ...
I took a Toshiba out of line and installed the Motorola Surfboard. I noticed right away that it was faster! If you use cable this is the modem for you. The standby button is nice to shut down the internet when you are not using the computer. The case to the modem feels a little cheap but is sturdy and seems to be just fine. I would like to see a little better case. However, Motorola has a winner in this one! Read more
by warangel1 (see profile) - August 21, 2005

51 out of 51 users found this user opinion helpful.

10 out of 10 - Perfect
Excellent Modem
I had a Best Data Cable Modem and was getting 'dialup' speeds. Put the Motorola Cable Modem on and WOW!!! ...
I had a Best Data Cable Modem and was getting 'dialup' speeds. Put the Motorola Cable Modem on and WOW!!! I am getting speeds HIGHER/FASTER than my cable provider says I should get. Great!!! Cable company told me old wiring was bad and that they would not replace it. IT WAS THE MODEM! Hooray!!! Get THIS one!!! Read more
by isepiq (see profile) - December 22, 2005

31 out of 31 users found this user opinion helpful.

10 out of 10 - Perfect
Wonderful Performance, Fair Price
I purchased this after my RCA modem failed. Right away, I noticed that the modem delivered a speed increase. using ...
I purchased this after my RCA modem failed. Right away, I noticed that the modem delivered a speed increase. using bandwidth testers, I was able to get about 500 kbps faster scores than with the RCA modem, and it feels a lot more responsive.

With my RCA modem, I would end up having to restart it about once a month, where I needed to let it cool down and then reattach everything. I have never needed to do this with the Surfboard, it has worked for three months without problems.

Setup was very simple, anyone should be able to get the modem working. If you need a cable modem, I would suggest this modem above all others. Read more
by Scott Simontis (see profile) - January 2, 2006

25 out of 25 users found this user opinion helpful.

10 out of 10 - Perfect
10 out of 10
I don't frequently leave good feedback (see feedback for the D-Link DCM-202 cable modem). My Linksys modem died, the ...
I don't frequently leave good feedback (see feedback for the D-Link DCM-202 cable modem). My Linksys modem died, the newest D-Link modem was defective, this Motorola modem is a winner. Plugged it in, registered the MAC address with my internet provider, had my router spoof the computer MAC address, and never looked back. Has been up 100% and tests fast. Can't think of anything bad to say about this one... Read more
by electrodes (see profile) - October 28, 2005

15 out of 15 users found this user opinion helpful.

9 out of 10 - Spectacular
I was shocked at the benefit of this upgrade
My download speed went from 3600k to 10000 - 15000k +. I could not believe the benefit from upgrading my SB4100 ...
My download speed went from 3600k to 10000 - 15000k +. I could not believe the benefit from upgrading my SB4100 from several years back. Read more
by jweichel (see profile) - March 5, 2007

5 out of 5 users found this user opinion helpful.

3 out of 10 - Poor
I'm changing vendors
I've had two of these modems in the last 9 months. Both of them have failed. Both became intermittent, ...
I've had two of these modems in the last 9 months. Both of them have failed. Both became intermittent, the worst kind of problem to debug.

With the most recent one, it took me over three hours to deal with the problem because Motorola customer support kept pointing the finger at the ISP. Two customer support reps insisted that the modem was okay, and didn't seem to understand the nature of an intermittent problem, namely that the fact it works on some test doesn't prove it works.

Only when I forced the second rep to so some additional testing, and after the second rep had already tried to dismiss the problem, did the rep admit that the modem was failiing.

The return policy is not responsive to the needs of a customer that needs internet access to handle daily work.

I finally sent the modem to Motorola for replacement. But I bought a LinkSys modem to replace it immediately. I will sell the Motorala replacement at a discounted price on EBay or Craigslist, and never buy another product from Motorola. Demonstrated bad support always slams the door for me.

By the way, when shopping for a replacement I found that the stores didn't stock any Motorola cable modem, including the store where I had bought the second one in April. Read more
by sheik-jmv (see profile) - September 26, 2006

6 out of 11 users found this user opinion helpful.

9 out of 10 - Spectacular
Excellent Modem
I haven't ever had a problem with this modem. It's always working and I get a slightly better ...
I haven't ever had a problem with this modem. It's always working and I get a slightly better connection than I did with my previous Linksys WCG-200. When I need to turn it on and off, it's a pain having to unplug it instead of simply being able to hit a switch. Not a big problem though. Also, the thing isn't that sturdy but this can easily be ignored since your not exactly going to be coming in contact with it all the time. Great reliable product from Motorola. Read more
by mpic92 (see profile) - March 3, 2007

1 out of 1 users found this user opinion helpful.

10 out of 10 - Perfect
OMG! So fast!
This Motorola SURFboard modem is the best ever! Our old moden didn't move, but this one flys like never ...
This Motorola SURFboard modem is the best ever! Our old moden didn't move, but this one flys like never before! Old one always went out, not this one! Do I recommend it? YES! Read more
by jambrosia (see profile) - January 21, 2008

9 out of 10 - Spectacular
for a 1st time user....it's a ROCKET BOoOSTER!
owned it for a year so far & working strong.just H-U-G-E a differance from dial-up.i enjoy videos---music,etc....
owned it for a year so far & working strong.just H-U-G-E a differance from dial-up.i enjoy videos---music,etc.--->what i did for tip.i returned my modem i was renting from my cable company comcast & let them know i brought my own.which i was paying $7 modem rental fee monthly.by now it paid 4 itself,no more rental fee on bill. NO MORE WAITING TURN ON THE PC & BOOOOM YOUR ON--W/ 1000 HORSEPOWER OF BOOST! Read more
by elperro (see profile) - October 9, 2007

1 out of 10 - Abysmal
Hookup Easy and Works Great! Much Faster now!
A good quality unit.I have had the unit 2 months hooked up to Broadband cable and am very happy ...
A good quality unit.I have had the unit 2 months hooked up to Broadband cable and am very happy with the unit. I'll stick with it till something beter comes along for the same price. Read more
by baycweed (see profile) - September 28, 2005

10 out of 30 users found this user opinion helpful.