QuickBooks Premier 2005

• Average user rating: 1.0 stars out of 3 reviews
• My rating: 0 stars

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• 2 stars

  Primitive functionality

  by EdSmith on August 22, 2005

  Pros: Looks pretty

  Cons: Virtually no download of transactions.

  Summary: If you have used any recent version of Quicken you probably take for granted that you can download your transactions from your bank, credit card company, or brokerage.
  
  Astoundingly, Quickbooks
  
  ...

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  Summary: If you have used any recent version of Quicken you probably take for granted that you can download your transactions from your bank, credit card company, or brokerage.
  
  Astoundingly, Quickbooks makes downloading transactions either impossible or so painful that you will give up and type in transactions by hand.
  
  Even if your financial institution produces QuickBooks transaction downloads, Quickbook's interface is painful. You need to stop on each transaction and answer three or four questions. There is no option to accept your entire monthly statement.
  
  Even worse, Quickbooks only accepts *.IFF files for transaction input. If your bank produces a *.QIF file you can write your own converter (difficult) or buy one for $30 that works poorly.
  
  Many institutions only deliver an Excel file. Amazingly, Quickbooks does not import these for transactions. I tried an Excel to *.IIF converter that worked so poorly it was useless.
  
  Do not buy Quickbooks unless you want the endless drudgery of typing in transactions one at a time. Can it get worse? Yes. There is no way to convert back the Quicken.

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  1 out of 2 users found this user opinion helpful.

• 1 stars

  Terrible customer service

  by phm141 on October 12, 2007

  Pros: Can't think of any...

  Cons: I'm still on hold after 1 hour trying to solve a software problem

  Summary: We are on a paid plan for CS-what a joke! You can barely communicate with the rep. I've been asked "how do you find the sales tax liability report?" ...

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  Summary: We are on a paid plan for CS-what a joke! You can barely communicate with the rep. I've been asked "how do you find the sales tax liability report?" twice over the past hour. It became obvious 45 minutes ago the rep did not know the product. after 12 requests to escalate the call, I was put on hold again and then told someone would call me back in 30min. That was 40 min. ago. I tried calling another number, explained the whole issue again for the 5th time, and now I've been on hold anther 15 minutes. Wait a minute, I've been disconnected! Who has time for this crap?

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• 5 stars

  Nice Product but Lacks Global Use (show stopper)

  by herojig on August 17, 2005

  Pros: Does it all, lots of tutorials for newbees

  Cons: No multi - currency support. Don't believe the lies...

  Summary: It would have worked for our small business in Asia, but our version lacked Multi-Currency (purchased in USA) and that was a show stopper. Even if we got the "better" ...

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  Summary: It would have worked for our small business in Asia, but our version lacked Multi-Currency (purchased in USA) and that was a show stopper. Even if we got the "better" UK or Canadian version, we could not have priced a global inventory with multiple currencies. Wake up developers!

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  0 out of 1 users found this user opinion helpful.

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