Magellan Maestro 4250
Manufacturer: Magellan Part number: 980-0019-001
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CNET editors' review
price range: $95.69 - $4,995.00
- Reviewed by: Bonnie Cha
- Reviewed on: 12/16/2007
The good: The Magellan Maestro 4250 allows you to operate the portable navigation system with voice commands. It also features text-to-speech functionality, integrated Bluetooth, and traffic capabilities. The system provided accurate directions.
The bad: The Maestro 4250's points-of-interest database is a bit outdated, and we encountered some general performance delays and glitches. Voice control does not include address entry. The system does not automatically synchronize your cell phone's address book to the device, and call volume is a bit low.
The bottom line: Despite some minor shortcomings, the Magellan Maestro 4250 is a solid and accurate mid-level portable navigation system with a helpful voice-command feature.
Almost No Customer Support
by tjmile1 on December 3, 2007
Pros: Easy to use, great screen, good navigation, AAA POI's, POIs, Predictive Typing, a lot for the money
Cons: Lousy customer support, freezes up sometimes, limited bluetooth
I bought the 4250 and was excited as it's a beautiful device packed with a lot of features for the money. I haven't seen TomTom's up ...
I bought the 4250 and was excited as it's a beautiful device packed with a lot of features for the money. I haven't seen TomTom's up close (the 920 looks good online), but to me, the 4250 is far more attractive than the Nuvi 680.
The 4250's screen is sharper and brighter, although, the Nuvi has larger easier to read fonts when driving. Overall, I think the 4250's screen is great.
The 4250's voice prompt functions are fun and somewhat useful. You may have to repeat yourself several times, but you can keep your eyes on the road and say "Magellan, distance to destination" and it will tell you how far you have to go, and when you will arrive. That's actually pretty cool.
The menu system is good, very intuitive. The predictive text is great.
The POIs and AAA POIs are very cool. Garmin charges $69 for their travel guide.
Unfortunately, the 4250 froze up on me a few times. It was frozen over 3 minutes under clear skies so I don't know what was going on. All I could do is shut it off and turn it back on. It found sats within seconds after rebooting.
I had a problem signing up for the free 3 month traffic subscription that comes with the 4250. The bottom line is the foreign CSR was unable to help me register for my free subscription that I rate and said I needed to pay for an annual subscription if I wanted the traffic service. That's a deal breaker to me.
Customer service is farmed out overseas and the CSRs cannot help you with anything more basic troubleshooting. Even though you can create an account online and enter all of your personal information, the CSR doesn't have access to your account. You have to speak slowly, and repeat the very same information that you already entered online.
There's no email support of any kind either.
I sent a letter to them just after Thanksgiving, and I still haven't heard back from them. I don't expect to.
If the 4250 were to stop working I don't trust Magellan to support it. Garmin on the other hand has a fantastic reputation for customer service.
The 4250s list of phones supported for bluetooth is very limited. I have a Sony W300i, there is no way to sync my contacts, and no automatic pairing. I can manually pair it and it works for basic hands free use, but thats it. Magellan is way behind on this compared to Garmin.
I want Magellan's features/hardware with Garmin's customer service and bluetooth functionality (and smaller windshield mount).
Since I can't have both, I decided to buy the Garmin Nuvi 680 and return the 4250. The 680 cost me more than the 4250, but it automatically pairs with my phone, and my contacts automatically synchronized too. The 680 has worked flawlessly.
It's too bad, because I really liked the 4250, and I normally don't worry about customer support, but these things are expensive and I'm not going to support a company that doesn't support their product.
If you do buy the 4250, get it from a warehouse store in case you need to return it someday.
Hardware 8, customer support 0, that's why they get a 5. Sorry for being so wordy, but this is a real eval.
40 out of 41 users found this user opinion helpful.
Great GPS and very easy to use!
by tburns1119 on November 13, 2007
Pros: Graphics, blue tooth, menus, trip scheduling, POI's, and easy to use
Cons: nothing major...very nice unit
Summary: I reviewed all the top products that Garmin, Tom Tom, and a few other companies put out and this one caught my eye. First off, the wide screen is great ...
Summary: I reviewed all the top products that Garmin, Tom Tom, and a few other companies put out and this one caught my eye. First off, the wide screen is great and very clear. The menu is very easy to navigate through and it only takes a few minutes to setup even without reading the manual.
I read a lot of reviews about the blue tooth options on several other units and I was not expecting much but the bluetooth worked on my Sprint Treo perfectly and the listener on the other end had no problems hearing me.
The one feature that stands out is the AAA reviews of restaurants, hotels, etc. Depending on the POI you choose, you can find out a little about that location including telephone and hours of business.
Those are just two options but what most people are looking for is a easy to use GPS...so far, this is very good. You type in the address (it may complete it or give you options as you type) and choose which way you want to go (fastest, shortest, etc.) and off you go. You can alter your route on screen real easily and the map even gives you the option of a split screen when you come up to turns.
You can adjust the volume right on the screen and the graphics are very clear.
While at the store I debated on the Tom Tom but had a hard time navigating through the screens and it would never pull up the sats...I do understand we are in the store but the others pulled up the sats perfectly.
The other option that this unit has is voice commands. This is so easy to use and it gives you another option in changing routes or finding a destination while on the fly.
It is under $500 so it is not cheap but if you are lookng for a quality gps with options that actually work, this is a good choice.
34 out of 37 users found this user opinion helpful.
Phone function was a deal breaker
by rss3300 on December 26, 2007
Pros: Design, Looks, Size, Graphics
Cons: Bluetooth, Phone Functions
Summary: I got the 4250 @ Costco for $350. Absolute best price at the time, according to my research. Circuit City selling same unit for $500. I thought I was getting just ...
Summary: I got the 4250 @ Costco for $350. Absolute best price at the time, according to my research. Circuit City selling same unit for $500. I thought I was getting just what I wanted at pretty good price. I wanted a GPS with bluetooth capability without all the other needless extra features like MP3 player and JPEG viewer. This was going to fit the bill perfectly. Well.......
OK, I knew from Cnet review that the unit didn't synchronize phone list, but I was willing to let that slide because I thought as I make calls I would save to the 4250's contact list. Wrong! You have to manually add "addresses" for a phone list. I don't want addresses, I want a phone list. I have phone contacts that I don't even know addresses for. For instance, to add my wife & son as separate listings, you have to enter the city, then street, then street number. Then a screen comes up that you can add home, work and mobile number. Come on Magellan, get with the program!
Then the bluetooth would sometimes pair and somtimes not pair. I have a Motorola E815 phone. I only had the unit 2 days and it was just a hassle to try to use. First time using it took the wife shopping, so I'm in the car not moving, windows up, radio off, I call the house and leave a message. When I get home I play the message and all I hear are pops & cracks and static. It is supposed to have SMS texting. Doesn't work with my phone. When I did get the bluetooth to connect with the phone and received a text message it would disconnect the bluetooth. Then I might be able to reconnect or not. It was a crap shoot on that. This was the deal breaker for me. I returned it to Costco and picked up the Garmin Nuvi 680 for $480. So I shelled out another $130 for extras I don't really want.
As far as graphics are concerned, I thought they were great. The unit was sleek and stylish and compact. I just wished the features would work as advertised.
26 out of 30 users found this user opinion helpful.
Great compared to Garmin Nuvi 650
by Lakeway on December 26, 2007
Pros: Built in Antenna, Good Satellite read, timely traffic prompts
Cons: Freezes from time to time
Summary: I am comparing the 4250 and the Nuvi 650 real time currently in my car. The flip antenna for the 650 is annoying. The 4250 built in means that it ...
Summary: I am comparing the 4250 and the Nuvi 650 real time currently in my car. The flip antenna for the 650 is annoying. The 4250 built in means that it is ready to go and lays flat inside my car (didn't mount either and they work fine). But the flip antenna seems flimsy. The 4250 has been more exact with prompts when I actually needed them. The 650 actually had me go a bit out of the way - which is contrary to what I have read in other reviews. AAA feature is very nice - I will update this as I conclude my test
18 out of 20 users found this user opinion helpful.
Magellan 4250 - Awesome GPS especially for those Hertz Rental users.
by ufgatorpa on February 21, 2008
Pros: Beautiful screen. Easy to use. Great price.
Cons: Voice control does not include address entry. Mount is a little big for my taste.
Summary: The good: Beautiful screen. You can operate some functions with voice commands, which work well and are very easy. It features text-to-speech functionality, integrated Bluetooth which I will not need (...
Summary: The good: Beautiful screen. You can operate some functions with voice commands, which work well and are very easy. It features text-to-speech functionality, integrated Bluetooth which I will not need (I don’t want my GPS to be my phone, PDA, TV remote, iPod, etc), and traffic capabilities using the same FM system as others available (which work, but are far from perfect at this point). The system provided accurate directions, as expected and seen in the past when using the Hertz Rental Car Magellan systems. The maps are the same for the areas I reviewed in FL, NY, and CA as seen with Garmins. This is no surprise since they use the same map supplier (NAVTEQ).
The bad: Voice control does not include address entry. Mount is a little big for my taste.
The bottom line: Beautiful screen and very easy to use. If you are familiar with the unit in the Hertz cars and liked it, this fits like a glove as it works identical. At the Costco price of $249.00 (with a $100.00 off coupon for 2008 March 17th -23rd), this unit is awesome and does everything and more that I would want from a portable GPS. Buy with your AMEX and get additional 1yr warranty free!
11 out of 11 users found this user opinion helpful.
Magellan 4250 vs Garmin 680
by lstevens441 on January 1, 2008
Pros: Saved $ vs the Gramin
Cons: some delays when inputting
Summary: I travelled from Omaha to Southern Alberta. I had purchased a Garmin 680 (was actually looking for a 650 as the GPS functions are the same but less bells and ...
Summary: I travelled from Omaha to Southern Alberta. I had purchased a Garmin 680 (was actually looking for a 650 as the GPS functions are the same but less bells and whistles and cheaper).
The 680 was decent but once I got to Billings I returned the 680 and purchased the 4250. Saving myself about $130.
The 4250 does everything I need, I would have no problem recommending it.
While travelling with it I had not read how to use the voice command, even without that it was impressive. When I got home and figured out how to use the voice command... simply amazing.
The AAA info in it is awesome.
11 out of 13 users found this user opinion helpful.
Magellan Customer Service Nonexistent
by plaos on December 26, 2007
Pros: Easy to set up
Cons: Traffic data doesnm't work
Summary: After registering for the free 3 month traffic data subscription that comes with the unit, I was able t confirm that the subscription was effectively activated, but no traffc data ...
Summary: After registering for the free 3 month traffic data subscription that comes with the unit, I was able t confirm that the subscription was effectively activated, but no traffc data could be accessed on the unit. Customer service -- by way of India -- was unable to resolve the issue. They set my a new traffic subscription kit, which did not resolve te issue. After another 3 minutes on hold with customer service, I packed the unit up and am returning it. Magellan left a very bad taste in this consumer's mouth. Buyer beware.
8 out of 10 users found this user opinion helpful.
returning after a week of trials, buggy interface, traffic useless
by lblau on December 2, 2007
Pros: easy to read screen, fairly complete feature set
Cons: buggy interface, poorly integrated traffic info
Summary: Tried this device for a week, but it's going back. I purchased it mainly for the traffic, portability was a factor, as well as availability of Text-to-Speech.
I live ...
Summary: Tried this device for a week, but it's going back. I purchased it mainly for the traffic, portability was a factor, as well as availability of Text-to-Speech.
I live in the washington dc area. the traffic service on the device lagged the every-10-minute radio traffic by up to 20 minutes. The 'auto-reroute' didn't and the manual one gives you no info on the extent of the backup, so choosing how far to detour is a crapshoot.
In addition, viewing the manuever list frequently resulted in a an abliity to get back to the map page (using the back arrow caused the map page to flash up briefly, then return to the maneuver page).
tiny quibbles: provided USB cable is so short, I had to crouch down next to my machine to hold the device. Why is there no direct upload of POI's through the USB connection? You have to load a file to a memory chip and access through there.
6 out of 8 users found this user opinion helpful.
Buy from a reputable vender. You may have to return it.
by delta res on January 18, 2008
Pros: Many thoughtful features
Cons: Power problems & customer support are significant concerns
Summary: The Magellan 4250 has many good features and initially I was very happy. After using the unit for several days it suddenly would not power up. I tied over several ...
Summary: The Magellan 4250 has many good features and initially I was very happy. After using the unit for several days it suddenly would not power up. I tied over several days to power-up on battery, with the aid of the car charger and with the aid of the power receptacle charger. Nothing worked. I returned the unit to Costco and purchased another.
It took less time for the second unit to produce the same problem. This time I called Magellan Tech Support.
I was very disappointed with this process. First of all for two days I rang the number and the message I received was, "Your call cannot be put through at this time. Try again later." In frustration on the third day I chose Sales instead of Tech Support. The call was answered and I was put through to Tech Support. Magellan Tech Support is in India and although the people were very courteous, they seemed to be far from Technical experts. I spoke to Tech Support on two occasions and each time the person I spoke to had to speak to someone else for the answer. Magellan Tech Support is more like a Call Centre in my opinion. As English is not the first language of the Tech Support agents, I had some difficulty explaining my problem and understanding their response. Tech Support told me to push the reset button on the bottom of the unit to resolve the problem and when that did not work they told me I would have to send the unit in for repair.
I am returning the unit to Costco and will purchase a new unit once again. Third time luck, right?
I am also checking out Garmin's equivalent model.
4 out of 4 users found this user opinion helpful.
Astonished that this made Cnet top 5 gps'
by msj4 on February 20, 2008
Pros: Sleek, flat screen, easy interface, Nice touch with AAA
Cons: Bluetooth/ phone a joke, outdated maps & POI's, Lack of tech support
Summary: I've used this unit for a month now and feel that it's not as special as CNet made it out to be. It can easily get you from ...
Summary: I've used this unit for a month now and feel that it's not as special as CNet made it out to be. It can easily get you from one place to another, but as far as the extras that set it apart, they are either buggy, or a joke.
The good: This unit has a large screen which is easy to view and use, decent speaker, and easy interface. It gets me where I need to go fairly quickly and the ETA function is pretty good. I let a friend use it who has never owned a GPS and they successfully made it to where they needed to go. AAA roadside assistance information is very handy as well. It gives you cross streets, lat and longitude, elevation, and other information which can help you if you have a problem. Also, when searching the POI's it gives you the address and telephone number for your choice. If connected via bluetooth and you touch the telephone number on the screen, it will automatically dial the number for you. As you will read later, the bluetooth is terrible so this great idea turned out to be disappointing.
As you have read not many people are happy with the bluetooth functions on it. The user manual in general is very short, and offers no help with bluetooth functions on it. Through trial and error I found out how to pair my GPS to my phone, how to dial phone numbers, and how to use the entire phone section. I am not kidding when I say the user manual completely ommitted a large portion within the phone section.
The microphone is terrible and can barely be understood by people on the other end. The unit is mounted on my dash about 3 feet from my mouth, and with the car stopped, and radio off I could not be understood. If I held the unit a foot from my face I could be understood clearly. Also you can say "Magellan" and it will give you options to direct you home, cancel a route, etc. Because the microphone is a joke it will either not work correctly, or go off while the radio is playing.
The POI's are outdated and the maps need some help. 4 year old construction jobs that have closed down offramps are not in the unit, so you have to drive around lost and wait until the unit redirects you. Also tech support and the magellan website are poor.
This unit can help you get from Point A to Point B pretty easily. That's the job of a GPS so that's why I gave it an average rating. It doesn't get anything higher because the extras don't deliver. Compared to a year old Tom Tom 910, the Tom Tom has more user options, voice prompts, languages, an external microphone, and better traffic options. The Magellan works, but it could be better. Hope this helps.
4 out of 5 users found this user opinion helpful.
- Manufacturer: Magellan
- Part number: 980-0019-001
- Description: Say a command and enjoy hands-free control of your Maestro! The Magellan Maestro 4250 GPS Navigation System features a large 4.3" wide-format color touch screen and amazingly easy-to-use interface to add pleasure to your driving experience. It includes built-in maps of the U.S., Puerto Rico and Canada, 6 million pre-programmed Points of Interest, integrated AAA TourBook guide information, SayWhere text-to-speech, LIVE traffic report capability and more. Plus, make hands-free phone calls with your Bluetooth -enabled phone. Say a command to access the most used navigation functions with Voice Command and Control. Its QuickSpell feature intelligently searches and checks spelling while entering addresses and POIs, making it easy to find what you're looking for with just few touches of the screen while the Interactive onscreen icons show nearby services. Touch an icon to see the address and phone number (when available) and get an instant route. It even lets you store locations in the Address Book for easy navigation on recurring trips. Set the Home button to your house or any location to easily find the most direct way back from wherever you are. You can even backup your personal data using your own SD cards. The integrated traffic receiver offers onscreen traffic incident reports in real-time. Your Maestro 4250 automatically recalculates your estimated time of arrival based on traffic conditions and prompts you to reroute when a quicker way is available. The SiRFstarIII GPS receiver and built-in high-sensitivity antenna provide the fastest position acquisition in the industry for reliable navigation. SmartDetour prompts you to route around sudden slow freeway traffic. The integrated rechargeable battery provides navigation for up to four hours when power is unavailable. Ultra-thin, elegant and completely mobile; take your Magellan Maestro anywhere for easy, accurate navigation!
- Packaged Quantity 1
- Product Type GPS receiver
- Recommended Use Automotive
- Preloaded Maps USA,
- Card Reader SD Memory Card
- Interface USB 2.0
- Functions & Services ETA (Estimated Time of Arrival),
- Traffic TMC (Traffic Message Channel)
- Voice Voice command recognition,
- Included Software NAVTEQ ON BOARD
- Antenna Built-in
- Features 2D / 3D map perspective,
Hands-free calling via Bluetooth,
Built-in AAA Travel Information
- Type LCD - Color - Yes
- Diagonal Size 4.3 in - Widescreen
- Display Illumination Yes
- Features Anti-glare
- Trip Computer Fast/short route,
Avoid toll roads,
Most use of motorways
- Connector Type USB 2.0
- Run Time (Up To) 4 hour(s)
- Included Accessories USB cable,
Car power adapter,
Automotive windshield mount
- Localization North America
Dimensions & Weight
- Width 4.9 in
- Depth 0.7 in
- Height 3.3 in
- Weight 6.9 oz
- Service & Support 1 year warranty
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