TomTom One XL

• Average user rating: 3.0 stars out of 45 reviews
• My rating: 0 stars

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• 6 stars

  Unit smokes when plugged into car charger

  by morganlaw on March 4, 2008

  Pros: helpful with directions

  Cons: takes you out of your way

  Summary: Manufacturer is aware of "smoking" problem. They don't think its a big deal as they know of no injuries. Once it smokes, your computer chip is fried. They offerred ...

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  Summary: Manufacturer is aware of "smoking" problem. They don't think its a big deal as they know of no injuries. Once it smokes, your computer chip is fried. They offerred to fix it. They should fix the known problem--before someone gets hurt.

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• 10 stars

  Very Nicceee

  by jdtrackstar5 on January 7, 2008

  Pros: Easy to use.. not to expensive..can take you anywhere

  Cons: Can't always find the closest krispy kreme doughnuts but I am still workin on that

  Summary: I really like this device. It is just what I wanted. Everytime I get in my car the tom tom goes with me. Used it all over christmas break it ...

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  Summary: I really like this device. It is just what I wanted. Everytime I get in my car the tom tom goes with me. Used it all over christmas break it made traveling to see my friends a piece of cake.

  Updated
  Everyone that see what the tom tom can do asks me how much was it, and then tells me they are getting one.

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• 7 stars

  Good but some flaws

  by rstaub on December 24, 2007

  Pros: Easy controls,good graphics,sound,&support.

  Cons: Inaccurate with street addresses; itineray planning of alternate routes a problem

  Summary: Device graphics are clear and EZ to read in dark or sunlight.Voice directions are clear and sufficiently loud. Routes are easily inserted or deleted by a responsive touch screen ...

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  Summary: Device graphics are clear and EZ to read in dark or sunlight.Voice directions are clear and sufficiently loud. Routes are easily inserted or deleted by a responsive touch screen on the fly. Rerouting is quick. Satellite acquisition takes a few minutes (2-3) the first time in a locale, then quicker.Itinerary plannning is rich. Unhappily it is very difficult to alter a route. If one attempts to reroute by using a "point on the map" the system will insert a map of the Home area instead of the area being altered. This is especially a problem if one is traveling,( or planning an itinerary) in a state other than one's home state. The other major flaw is inaccurate or absent ability to navigate to a residential address. The voice guidance will say " take a left onto X street; and then " you have reached your destination." The graphic then ends at the beginning of the street or 200' or more from the actual site. Customer support is prompt, friendly and earnest. The window mount is sturdy.
  The inaccurate address navigation is the major flaw.

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• 3 stars

  After-sales service appaling, product so-so

  by mysteryrare on December 22, 2007

  Pros: Nice big screen, clear maps,

  Cons: Flaws in manufacturing, appalling after-sales service, odd fault in maps

  Summary: I bought the TomTom in Europe while I was on holiday for 3 months. I had the use of it for about 4 weeks of that time. The rest of ...

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  Summary: I bought the TomTom in Europe while I was on holiday for 3 months. I had the use of it for about 4 weeks of that time. The rest of the time it was 'being repaired.'
  
  When it worked it was pretty good. The screen was nice and big and the maps were clear. There were the usual issues adjusting to the instructions and to the display:and occasionally the update lag made it difficult to respond in time to an instruction. The maps were generally very accurate but there were some odd glitches. On one occasion TomTom kept telling me to jump off an overpass onto a motorway. Overall the product was useful and userfriendly.
  
  However, in the unit I bought there was a fault in the cabling. After about 4 weeks use the fault caused a short circuit in the device and that was when the real dramas began.
  
  TomTom's 'customer contact' processes actively discourage customer contact and make it very difficult to talk to someone about the problems. You can't send e-mails; the web-page message system defaults to not sending any messages even when you think you have sent one; and now I'm back in Australia there is no longer an Australian phone number I can ring.
  
  TomTom advertise that repairs will normally be completed within 10 working days. The first time mine went in for repairs it took 15 working days for it to be repaired.
  
  TomTom refused to send the device anywhere except the pick-up address, so I had to travel 800 Kms to go back to the hotel where we'd stayed. I wasn't too pleased to have to wait another week in a location I'd already visited. Nevertheless I was really pleased to get the TomTom back and started it up as soon as I could.
  
  It worked for 10 minutes.
  
  We tried to negotiate a replacement or a refund to no avail so we arranged for the faulty device to be picked up for repair again. We also pointed out that we were leaving for Australia in 3 weeks and were assured the device would be returned before we left.
  
  It wasn't.
  
  Two days before we left Europe we rang up , explained the situation and were promised the repaired device would be sent to our address in Australia.
  
  It wasn't.
  
  When we finally (5 weeks after our return) got a reply to our messages, we were told TomTom would not send the device to us in Australia. They then sent it to the address we had stayed at in the UK when we first purchased the device.
  
  My experiences may have been an isolated one but prospective buyers should be wary of reliability: and should be aware that the after-sales service is appalling.

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• 10 stars

  Nice Product for the Money

  by cincyred on November 13, 2007

  Pros: Not too complicated, worked perfectly out of the box, shoped around for 2 weeks. I bought it off ebay for $249.99+S&H

  Cons: The mounts are not very good, TomTom promotes their accessories. I bought a PRO CLIP and is securely mounted in my Mini.

  Summary: Just a nice simple product, works well even laying in my seat. I have a large sunroof, which allows the gps signal another avenue to reach the receiver. I was ...

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  Summary: Just a nice simple product, works well even laying in my seat. I have a large sunroof, which allows the gps signal another avenue to reach the receiver. I was amazed on my 1st trip, it told I had reach my destination, right in front of my office.

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• 9 stars

  Improvement on the TT ONE

  by CoolestUserName on October 14, 2007

  Pros: Wider screen, same ease of use

  Cons: slightly heavier

  Summary: I had absolutely no problems setting this up and love the wider screen. I initially used a tomtom one but gave it to my girlfriend so i could use this ...

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  Summary: I had absolutely no problems setting this up and love the wider screen. I initially used a tomtom one but gave it to my girlfriend so i could use this one. The wider screen is great for me, and it's still as easy to use as the tomtom ONE was.

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• 7 stars

  Handles the basics well

  by jsanbruin on October 2, 2007

  Pros: Easy to use. Easy to update. Quick recalculation of routes. Inexpensive.

  Cons: Lacks text to speech functionality.

  Summary: I am starting to question the validity and merit of cnet reviews. The Tom Tom One XL doesn't have hands free calling? Ummm, did you guys actually review the ...

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  Summary: I am starting to question the validity and merit of cnet reviews. The Tom Tom One XL doesn't have hands free calling? Ummm, did you guys actually review the correct device? The only thing that this system lacks is a useless media player and text to speech. For the price, it sure does a lot. Oh well, at least it is nice to see videos of new devices, but cnet...you guys need to be on top of things. You have millions of viewers and people are going out to devices based on your opinion. Well, shame on us for being so gullible.

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• 9 stars

  I love this device and highly suggest it

  by Flosser24 on August 24, 2007

  Pros: easy to use, accurate, large screen

  Cons: short battery life

  Summary: I've been using the ONE XL for a few months now and it have proven to be a quality device. It is very easy to use and imputing a ...

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  Summary: I've been using the ONE XL for a few months now and it have proven to be a quality device. It is very easy to use and imputing a destination is very easy. I've used it on a few long road trips and it has worked great, but when it really become handy is when I'm looking for a specific restaurant in an unfamiliar area. The POI's are so easy to use and work great I'm able to find exactly where I want to go. It's been a lifesaver a few times now.

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• 8 stars

  The Easiest GPS ever!!

  by Sophie831 on August 13, 2007

  Pros: Large touch screen, easy to use, many Points of Interest

  Cons: Did not find any

  Summary: This has been my 3rd purchase of a GPS. I find it very easy to operate. It has clear instructions as well as so many personalized features. You can even ...

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  Summary: This has been my 3rd purchase of a GPS. I find it very easy to operate. It has clear instructions as well as so many personalized features. You can even change the voice that gives you the directions. I made a wrong turn and it recalculated my route. I did my research as usual and I have found the lowest price at SDCommodities.com. Before I made the actual sale with them I called many times to ask several questions which they answered (this was also very helpful). Anyway do not just take my word for it, purchase the Tom Tom One Xl and then you will see for yourself!! TomTom also gives a 2 year warranty which is good too. I called Tom Tom and their customer service is excellent as well, buy this unit, you will not be sorry.

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• 1 stars

  POS Alert!!!

  by Under_clocker on July 22, 2007

  Pros: wide screen

  Cons: Severly limited. No speaker phone(yet it has blue tooth) No mp3 player no audio out, No vids... everything is a plus service to the vendor.

  Summary: Severely disabled. GPS
  
  Ok here it is. The tom tome one XL. I saw it at Fry’s right besides the Mio 520c.
  Supposedly it has blue tooth and a
  
  
  ...

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  Summary: Severely disabled. GPS
  
  Ok here it is. The tom tome one XL. I saw it at Fry’s right besides the Mio 520c.
  Supposedly it has blue tooth and a whole bunch of goodies. Well nothing could be farther from the truth…
  
  I purchased this unit because I thought it would be very reliable. The Tom Tom name and all that rot. I tested it on the way home and it seemed quite nice for navigation…I had set up a British female voice since I am a big fan of Dr Who and the BBC in general. The gps seemed up to date and very accurate. But when I looked up a POI it would not display the phone number like the Myguide I had from before that had been stolen.
  It did however display the phone number on the overhead map and that required one to tap right on the item on the item(very hard to do if you are driving).
  The blue tooth didn’t work too well. THERE IS NO WAY TO USE THIS UNIT AS A HANDSFREE FOR A BLUE TOOTH ENABLED PHONE! NO WAY AT ALL. I DID TEST THE DATA PORTION AND IT DOES WORK. I was able to get weather…Traffic is a fee based service and you have to also have gprs Internet through your provider in addition.
  
  The Unit comes with an sd card slot .When I put a card in it. The unit would give me an error. I tried multiple cards. It would seem that using the card slot is locked out unless you buy the Their software on sd card.
  
  These units use Linux I am told yet every option the hard ware has is locked out. Why? Because TomTom wants to charge for everything.-
  
  Everything that the TomTom one xl can’t do the MIO 520c unit right beside it on the shelf can do and then some. The Mio can play any kind of video. I tested it on multiple different types. It plays Mp3s through mp3 headphones or the audio port. It connected to my razor phone smartly and I was able to dial and call poi’s I looked up…
  
  I used the TomTom the last day I had it to try and get to my friends location. I used the poi look up and it found the muffler shop she was at. I router there and then tried to use the Gps to get to her. Well it routed me to the wrong address. And showed the shop right on the display. Now keep in mind I did an update the night before. SO it should be current. BUT IT TOOK ME THE COMPLETE OPPOSITE DIRECTION TO WHERE THE MUFFLER SHOP WAS!
  
  I was not happy with the Tomtom. I contacted them and they gave me tons of cop-outs. They had lots of other excuses and told me what they can’t do. My 200 dollar unit that was stolen by the neighbors had more ability. I say if you pay $400 for a gps it should have some functionality. I went back and got the Mio 520 c. it is a better unit and cost 42 dollars less.
  
  Conclusion:
  The TomTom is a gps made for Aolers and people who have no clue. There is a little Vtech laptop they used to sell at Wal-Mart that has more functionality than this GPS And for crying out loud they cant even make a device that is orthogonal. I can’t lay it flat on my desk. The mount totally sucks too.
  I will never buy another TomTom product again…POS

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  2 out of 5 users found this user opinion helpful.

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