Crimestopper CS-2016FM Deluxe 2-Way FM Paging Alarm and Remote Start Combo System

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• 1 stars

  STAY AWAY FROM IT

  by pixpox007 on September 25, 2007

  Pros: CHEAP & BUNDLED WITH WORST CUSTOMER SERVICE

  Cons: PATHETIC ARROGaNT TECH SUPPORT & inferior product

  Summary: I bought it coz it was cheaper than the rest and the following are the faults:
  
  1. The unit came faulty in that the two way communication won't work.
  
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  Summary: I bought it coz it was cheaper than the rest and the following are the faults:
  
  1. The unit came faulty in that the two way communication won't work. It will only communicate one way.
  
  2. Called crimestopper tech support and an arrogant personal picked up. Both he and I agreed the problem is either with the remote or the antenna, but he wants me to disconnect everything and send him the entire unit. Why go through all the work in disconnection and re-connection when the problem is only with the remote or the antenna?
  
  3. Asked if I could just buy another antenna or remote to save me the hassle of disconnecting everything... and it seams they don't sell anything to consumers!!! I have to send them the whole unit and they are going to charge me for fixing a week old defective unit!
  
  4. I purchased an antenna from another online website. Adding the cost together, I might as well gone for a reputable unit like Viper, Compustar or Autopage etc... I made a "penny wise pound foolish decision" going with crimestopper.
  
  5. The range mentioned by them is nowhere close to what you get. My friend also bought a car with a crimestopper and its the same case with his too.
  
  6. In my experience with autopage, bulldog, compustar, the crimestopper has the least customizable options. They advertize 30 customization possible, but none are really worth it. For instance, the remote has 4 buttons and a short press on any will do something to the vehicle like unlock the doors, open the trunk or start the vehicle. ALL other units have options to customize their remote like press two buttons together for any function so that you will not accidently press it. I cannot put the remote in my pocket because the buttons get pressed easily.
  
  7. Crimestopper sells the wiring diagram for your car for $3.50. IT IS THE EXACT SAME ONE YOU CAN GET FOR FREE FROM THE BULLDOG WEBSITE. Isn?t that enough to tell you what a ripoff company crimestopper really is?
  
  8. The installation manual is as concise as it can be. I had to use it in conjuction with the bulldog installation manual to clarify things.
  
  9. When I remote start the car with it armed (security active), the car shuts itself off after a few seconds. The vibration sensor shuts the vehicle to prevent theft!!!!!! The vibration of the car after it has started is shutting the vehicle off!!! I now have to unarm (unlock my doors) first and then perform a remote start. How stupid is that? Again goes out to show the quality of crimestopper products.
  
  Overall, I just wish I had paid a little more and went with a respectable brand instead of crimestopper and dealing with their arrogant hopeless technical support staff, who are there just because they are not qualified to get any other job and do unleashes their frustration by troubling the stupid customers that purchased their product.

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