Manage updates with the Download AppMetroPCS
Manufacturer: MetroPCS Wireless, Inc. Part number: MetroPCS
- CNET Editor rating: Not yet rated
- Average user rating: 2.0 stars out of 251 reviews
- More product information:
- Editors' take
- User reviews
- Manufacturer info
- Bottom Line:
- MetroPCS offers a basic phone selection, but its service plans come with few restrictions.
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Where to buy
| store | customer rating | inventory | tax & shipping | price |
|---|---|---|---|---|
 |  | See Site | Enter zip code to get total price: Price +Tax +Shipping =Total price | as of 05/23/2013 |
CNET editors' take
MetroPCS price range: $40.00
- Reviewed by: Kent German
- Reviewed on: 06/07/2007
The bottom line: MetroPCS offers a basic phone selection, but its service plans come with few restrictions.
User reviews
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You can probably do better.
by glitchkillgasmx on July 2, 2008
Pros: Truly unlimited calling and texting for a good price.
Cons: Very limited coverage area, spotty quality, and a poor excuse for customer service.
Summary: If you live in one of the few coverage areas, don't plan to travel with your phone, and have no reason to call customer service, then MetroPCS is probably ...
Summary: If you live in one of the few coverage areas, don't plan to travel with your phone, and have no reason to call customer service, then MetroPCS is probably a good choice for you. I must admit, they mean it when they say unlimited. Unlimited calling and messaging (whether text, picture, etc.) is always standard and for a great price. The true downfall of this service (which is otherwise a great idea) is how limited it can be.
If you constantly travel or go out of town, there's a huge chance that your phone will be useless. A year and a half ago I lived near Tampa, FL where service is available. I took a trip to a Students of German convention which was held in Daytona. The last place I was able to use my phone was Orlando. For three days, I was unable to call back home or receive calls from my teacher who was leading the trip. I believe that Daytona has now been added to the coverage area, but at the time I was very disappointed. When I did get service, the call quality had a tendency to be very poor.
Also, good luck trying to get cool stuff for your phone. I tried continuously to buy a ringtone for my phone, but they made it nearly impossible for me. The customer service is outstandingly bad.
This service has an opportunity to be a great carrier, but until they can do some housecleaning, this may not be the company for you. However, if you plan to stay in the same area (assuming it's available) and don't mind paying a bit extra for a phone, this could very well be what you're looking for.17 out of 19 users found this user opinion helpful.
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Horrible service, horrendous customer service
by erikaalexa on April 7, 2009
Pros: It was nearby, other than that so far the WORST cell phone company I have dealt with, and I've had Sprint, T-Mobile, AT&T, and Verizon.
Cons: A friend signed up with them, and had a hard time getting the phone to work, so he asked me to try to fix it. I tried calling 611 from the phone, and almost had a breakdown trying to deal with them. See below for my horror story...
Summary: I would stay away from Metro PCS. A friend signed up with them in 82 St. in Jackson Heights, and they didn't even connect his phone properly. He was ...
Summary: I would stay away from Metro PCS. A friend signed up with them in 82 St. in Jackson Heights, and they didn't even connect his phone properly. He was able to make calls from the phone, but was receiving phone calls on his old cell phone after switching his number from AT&T to Metro. I called customer service for him from the phone, OMG WHAT A HORRENDOUS EXPERIENCE. The recording asked me what I needed, and I said technical support. It didn't understand what I wanted. So I said operator. That led to twenty minutes of "I understand you want to speak with an agent. Let me see if I can help you first..." No amount of cursing, pushing buttons, or yelling operator and agent over and over again would transfer me to a real person. I finally had to say that I wanted to activate a phone to get somewhere. Then the live person first told me that I needed to activate the phone. The connection was horrible and I could barely hear the person. He then said he would try re-activating the phone to see if that would help. He put me on hold for ten minutes, then came back and said he was having technical difficulties and to keep holding. Five minutes later I gave up and hung up. A company that has such horrible customer service is not worth the money, especially when the commercials say $40 a month for services, but taxes and fees bump that up to $67 a month...way more expensive than any other company. AVOID THEM LIKE THE PLAGUE!!!
18 out of 25 users found this user opinion helpful.
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Love the plan, service is terrible
by AuntieJan on April 12, 2008
Pros: Convenient, economical
Cons: Horrible customer service
Summary: This is a great service and I hope they will work on their customer support, it is very, very bad. I have been a Metro PCS customer for 2 years ...
Summary: This is a great service and I hope they will work on their customer support, it is very, very bad. I have been a Metro PCS customer for 2 years and every time I've had to call them I get a headache.
First, you have to figure out how to get past the irritating voice computer, once you've done that, it's hit and miss to get someone that actually knows what they are doing.
I plan on keeping the service for now, but as my business grows I may be forced to change providers because I just can't deal with the lack of support.
Metro, get your act together!13 out of 13 users found this user opinion helpful.
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METRO PCS= METRO PIECE OF ****
by PLAYAGRL on November 25, 2008
Pros: NOT REALLY NOTHING
Cons: CUSTOMER SERVICE SUCKS, CAN'T GET ANYONE TO ANSWER QUESTIONS INCLUDING MANAGEMENT,
Summary: DON'T LET YOUR PHONE GET TURNED OFF DUE TO NON PAYMENT, YOU WILL END UP PAYING FOR 2 MONTHS OF SERVICE TO USE THE PHONE. THEY SAY IT COST ...
Summary: DON'T LET YOUR PHONE GET TURNED OFF DUE TO NON PAYMENT, YOU WILL END UP PAYING FOR 2 MONTHS OF SERVICE TO USE THE PHONE. THEY SAY IT COST TO TURN THE PHONE BACK ON BECAUSE THATS THE PRICE TO KEEP YOUR NUMBER WHICH IS 1 MONTH AND THEN IN ABOUT A COUPLE OF DAYS YOUR BILL IS DUE AGAIN, SO IN AVERAGE A 45.00 MONTH BILL WILL COST YOU OVER 100.00 IF YOUR PHONE GETS DISCONNECTED..
13 out of 19 users found this user opinion helpful.
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You get what you pay for...
by nuts2fat on November 22, 2008
Pros: A great concept for service.
Cons: Not much more then a great concept, the service was horrible and the "customer service" was worse.
Summary: It's not all it's made out to be. I couldn't get reception in my own house or inside buildings that were within the coverage area. The "customer ...
Summary: It's not all it's made out to be. I couldn't get reception in my own house or inside buildings that were within the coverage area. The "customer service" is a joke, a bunch of people giving you the run around not knowing who does what and hanging up on you, I even had one person tell me there was no corporate phone number I could call to report the idiots. They gave me a refund...a month and a half after I canceled my service. Bottom line is just stay away from it, no wonder they're service is so cheap.
6 out of 6 users found this user opinion helpful.
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MetroPCSsucks
by njp1989 on August 20, 2010
Pros: cheap month to month.
Cons: No service. Customer service SUCKS! Whatever you do, do NOT buy off of the MetroPCS website. I did and got completely screwed. They have NO WAY of tracking your phone. NO one can help you. I DO NOT RECOMMEND THIS PRODUCT! anything else is better
4 out of 5 users found this user opinion helpful.
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Poor Customer Service
by Nabreen1 on March 13, 2009
Pros: Good for unlimited calling.
Cons: My check cleared for my Feb payment, my phone was disconnected anyway, they say they can't find the payment even though it cleared my bank. I was forced to make another payment on the phone and now they say I owe again. No reguard for prior payment.
Summary: I would like to change service providers but can not at this time. The poor custoimer service and lack of orginazion leads me to believe that I will never get ...
Summary: I would like to change service providers but can not at this time. The poor custoimer service and lack of orginazion leads me to believe that I will never get any response to the many calls I made to figure out the issue. They won't speak to my bank and won't deal with the first payment I made. Now my March 09 payment is due and will be disconnected tomorrow because they arn't going to honor that I made two payments in Feb 09. My bank shows that the check has cleared and so i know they recieved the payment. I plan on continueing to post on the internet until they get it together!
4 out of 5 users found this user opinion helpful.
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Excellent Service and Experience
by spry981 on March 6, 2008
Pros: Free Long Distance; Free SMS; CHEAP Web
Cons: CDMA; Roaming Fees; No Windows Mobile Phones
Summary: IMHO, MetroPCS is the best cellular provider I have had, to date. I have previously used Sprint, Verizon, T-Mobile, and Cingular.
The great thing about MetroPCS is there is no ...Summary: IMHO, MetroPCS is the best cellular provider I have had, to date. I have previously used Sprint, Verizon, T-Mobile, and Cingular.
The great thing about MetroPCS is there is no contract, and no per-minute fees. You pay a flat rate each month, and get unlimited talk time and unlimited long distance.
Adding SMS and image email is $5. Adding web browsing is another $5 (yeap, and no per minute/hour fee, either).
The only reason I won't give a 10 is that MetroPCS doesn't support any smart phones. There is a hack for one of the windows mobile phones, though. The phones MetroPCS offers are good quality and comparable to other carriers.4 out of 5 users found this user opinion helpful.
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It SUCKS ... I cancelled my service after 14 days.
by sista_2010 on October 5, 2010
Pros: I love the idea of paying only $50 for unlimited phone, email, and Internet - I am paying over $120/mth with a national carrier. The MetroPCS call quality is fine in Brooklyn, NY.
Cons: Customer Service SUCKS - A customer service rep told me that she could not discuss my problem on the phone, and I had to go to a corporate store. I called the corporate store where I activated my service and got an answering machine.
Summary: MetroPCS was supposed to port my phone # over. MetroPCS sent an incorrect account number to the national carrier so my phone # was not ported over. I assumed that the delay ...
Summary: MetroPCS was supposed to port my phone # over. MetroPCS sent an incorrect account number to the national carrier so my phone # was not ported over. I assumed that the delay was caused by my national carrier's reluctance to transfer the account until the end of my billing cycle, so I did not contact MetroPCS or the national carrier right away - big mistake. When I called my national carrier after almost two weeks, I was told that MetroPCS had submitted an incorrect account number to the carrier.
I called MetroPCS customer service and was informed that the representative could not discuss my problem on the phone because I had a high security restriction on my phone (BULL----) and in order to address my problem, I had to go to a MetroPCS corporate store. That was enough for me to hear ? I was through with MetroPCS after that news.
I went into the MetroPCS store and was told that I they could correct the problem by submitting the correct account number to my national carrier. That was not good enough for me because I had joined MetroPCS in order to save money, and during the two weeks that MetroPCS did not port over my old phone number, I had to pay my national carrier $60 and pay for MetroPCS service also. MetroPCS was also not willing to refund any portion of my service charge or accept return of the MetroPCS phone. I was told that I could not return the phone because I had the MetroPCS phone for over 7 days ? even though MetroPCS breached whatever contract I had with them by not porting over my phone number in a timely manner, and I am not able to receive calls on my MetroPCS phone. As far as MetroPCS is concerned, I should have gone into a corporate store as soon as I noticed my phone number was not ported over.
Anyway, I cancelled my MetroPCS today. I guess I will have an extra phone to call out on for the next two weeks - until the end of my MetroPCS payment cycle. I am out about $150 ? the cost of the phone, calling service, and protective cover for the phone. All in all, this is a small price to pay for realizing that I cannot live with a phone service that refuses to address my phone problems over the phone and requires me to address all concerns at a corporate store. What would have happened if I were in a city that did not have a MetroPCS corporate store, had no other phone, and had a problem with my MetroPCS phone?
Quite frankly, I would probably have stayed with MetroPCS and allowed them to correct the error if they had allowed me to address the problem with a representative on the phone, but the fact that the MetroPCS representative gave me a nonsensical reason for not addressing my phone problems over the phone was too much for me. If you are considering joining MetroPCS, I advise you to think long and hard about it - think really hard about it. I had myself and a lot of people convinced that paying less with MetroPCS was the way to go ? but found out really early that MetroPCS is not for me. MetroPCS customer service SUCKS. Cheap isn?t always better.3 out of 3 users found this user opinion helpful.
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Very good experience
by Bshaps on February 15, 2010
Pros: Inexpensive service, great phone (Code) features, outstanding so far.
Cons: None yet, well maybe...battery life seems a little low on the Code. Will just keep car charger and spare home charger handy
Summary: Had a great experience signing up Saturday, 2/14 in Marietta GA store (Isaac was rep). When discussing my vacation travels to Florida, he actually fessed up that there is ...
Summary: Had a great experience signing up Saturday, 2/14 in Marietta GA store (Isaac was rep). When discussing my vacation travels to Florida, he actually fessed up that there is spotty coverage for a period of time on the trip (south Georgia), which is the case with Sprint anyway, but once down to S FL, covg will be good. This was BEFORE I signed up, so my first experince with customer service was all good, and Isaac was most pleasant and "non-pressuring," for lack of a better term. I tried to negotiate a better deal w Sprint the day before and they wanted nothing to do with it. Wife and daughter still on Sprint, maybe not for long.
3 out of 3 users found this user opinion helpful.
Manufacturer info
- Manufacturer profile
- Browse MetroPCS Wireless, Inc. products on Shopper.com
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- Manufacturer:MetroPCS Wireless, Inc.
- Address:
PO Box 601119, Dallas, TX 75360
