Motorola Razr VE20 - silver (Sprint)
Manufacturer: Motorola Part number: MOTVE20KIT
- More product information:
- Editors' review
- User reviews
- Specifications
- Accessories
- Manufacturer info
- Bottom Line:
- Yes, it is another Razr, but the Motorola Razr VE20 is solid and reliable phone in its own right. If you're searching for a satisfying Sprint multimedia phone, it's worth a look.
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Where to buy
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CNET editors' review
Motorola Razr VE20 - silver (Sprint) price range: $99.99
- Reviewed on: 08/17/2008
- Released on: 08/14/2008
The good: The Motorola Razr VE20 has a satisfying multimedia feature set, brilliant displays, and decent call quality. It also has excellent music and video quality.
The bad: The Motorola Razr VE20's memory card is located behind the battery. The mirrored face is a fingerprint magnet and the keys are flush.
The bottom line: Yes, it is another Razr, but the Motorola Razr VE20 is solid and reliable phone in its own right. If you're searching for a satisfying Sprint multimedia phone, it's worth a look.
Just when you thought the Motorola Razr was dead, Moto has brought it back for another round with the Razr VE20 for Sprint. Before you start grumbling about Moto never having anything new--a sentiment we've no doubt shared--we advise you to give this Razr a chance. Sure, the design is old hat, but the VE20 is sparkly and slim with big, bright displays. The feature set doesn't offer anything new, either, but with a full slate of multimedia options, it should deliver everything you need. And attention sports fans; Sprint is positioning the Razr VE20 as a premier model for its NFL Mobile service. Call quality is generally good, but the VE20 excels as a streaming video and music device. You can get it for $99 with service.
Design
As we mentioned already, the Razr VE20's design should be instantly familiar to just about anyone. Elements of Sprint's original Razr V3m are clearly visible, from the sleek profile (3.9 inches by 2 inches by 0.6 inch) to the design of its hinge. However, even with all that retro styling, Moto did incorporate few tweaks that give the VE20 its own identity. Graceful curved edges replace the V3's boxy, angular figure--the trademark "double hinge" in particular is more streamlined--and the brushed metal skin with red highlights is quite attractive. At 3.5 ounces the VE20 is just a hair lighter than the Razr V3m, but it feels sturdier in the hand.
Other major design changes include a revamped external display and the addition of a mirrored panel on the phone's front face. While the V3m's external display was small with a low resolution, the VE20's screen measures 1.6 inches and supports 65,000 colors. It's bright and beautiful and it incorporates the onscreen touch controls with Haptics feedback that we saw on Sprint's Motorola Razr2 V9m. Those buttons give you convenient access to the music player, a shortcuts menu, and your text message in-box--all without opening the phone. The screen also shows the date, time, battery life, signal strength, and photo caller ID. You can use it as a viewfinder to take self-portraits and you can adjust the screen saver, clock type, and backlighting time. Our only complaint with the display is that it's nearly impossible to see in direct light because of the Razr VE20's reflective skin.
The mirrored panel has other consequences as well. Though it lets you check your teeth before a job interview, it catches fingerprints and smudges by the ton. We were constantly swiping the VE20, but even then it never looked completely clean. You should also be careful when using the phone in bright sunlight. If it catches the light just so, which is it prone to do, the effect can be blinding.
The Razr VE20's camera lens sits just above the display. There is no flash, but self-portraits are a cinch with the display or the reflective skin. On the left spine are the volume rocker, the micro USB/charger port and the Moto "smart" key. A camera shutter sits on the right spine just about the convenient 3.5mm headset jack. What isn't convenient, however, is the microSD card slot behind the battery.
The internal display measures a generous 2.2 inches with support for 262,000 colors. The result is a rich, vibrant screen with sharp graphics and readable text; you can change the messaging font size and the backlight time. The text on the menu interface may be a little for small users, but the interface is otherwise attractive and intuitive. Sprint made a good decision when it ditched flash-heavy interfaces in favor of simple icon and list-based designs. The VE20 also offers six menu shortcuts on the standby screen that you can cycle through using the navigation toggle. The feature is easy to use, though its design looks a lot like the bubbles for T-Mobile's My Faves service.
The Razr VE20's navigation controls and keypad buttons take a lot of cues from the first Razr, but Moto redesigned them as well. Two soft keys, a camera shortcut, a Back button and the Talk and End/power buttons surround the circular toggle and central OK button. Though the controls are flush, their arrangement is spacious. The toggle doubles as a shortcut to four user-defined functions and the left soft key opens a secondary user-programmable shortcuts menu. The keypad buttons are flush as well, but the raised numbers give some then tactile definition. We could text and dial quickly, but dialing by feel wasn't so easy. Though the backlit keys are clearly visible in the dark, in bright sunshine the white numbers blend in with the silver skin of the phone.
Features
The Razr VE20 has a 600-contact phonebook with room in each entry for six phone numbers, an e-mail address, a Web address, a job title and company, a street address and notes. You can save callers to groups and you can pair them a photo or one of 27 polyphonic ringtones. Alternatively, you also can pair them with a video ringtones or a voice recording.
Though it's far from being a smartphone, the Razr VE20 offers a very decent feature set with a full range of low and high-end options. Essentials include a vibrate mode, text and multimedia messaging, a calculator, a calendar, a notepad, a world clock, a voice memo recorder, unit and currency converters, a tip calculator, and a stop watch. Beyond the basics there's USB mass storage, instant messaging and chat, a file manager, a speakerphone, stereo Bluetooth, phone as modem capability, voice dialing, and remote backup for your contacts. E-mail is also onboard for POP3 accounts such as Yahoo, Hotmail, and AOL, and you even can get work e-mail if your company uses Outlook Web Access. The e-mail user experience is pretty clunky, and your work access is limited only to your inbox, but it's usable in a pinch of you need it.
As an EV-DO phone, the VE20 offers full support for Sprint's 3G services. You can connect to Sprint's Power Vision for Sprint TV, which include live and on-demand programming from a wide variety of sports, entertainment and new channels. You also can check out movie previews and stream more than 150 channels from Sprint Radio. For sports fans, Sprint's NFL Mobile application offers scores stats, and live audio and video streams of selected games beginning November 2008. We've said it before and we'll say it again: it's an exhaustive selection of programming with much of it exclusive to Sprint. And to top it off, the TV interface is intuitive.
The VE20's music player is relatively similar to that on Sprint's other music phones. You can access the Sprint Music Store for simultaneous downloads both to your PC and wirelessly to your phone or you can transfer music from a PC using a USB cable. The music player interface is pretty plain but you get album art and the controls are easy to use. We also like the multiple searching options in the online music store. Features are limited to playlists, repeat, and shuffle modes, and you can't use MP3s as ringtones. There is an airplane mode, however, and you can send the music player to the background while you're using other phone functions. When a call comes in, the music will pause automatically and will resume again after you hang up. Finally, we love that the Razr VE20 uses a 3.5mm jack.
With its GPS, you also can use the Razr VE20 as a directional too with Sprint Navigation. Features include spoken driving and visual turn-by-turn directions and integration with Microsoft Live Search for searching for local businesses. The Razr VE20 also uses your location for Sprint's On Demand service, which offers a range of information that includes news headlines, sports scores, and weather updates personalized for your ZIP code.
The 2-megapixel camera takes pictures in five resolutions from 1,200x1,600 down to 120x160. Other editing options are plentiful. They include seven color tones, nine fun frames, a self-timer, adjustable brightness and white balance, a multishot mode, three quality settings and six shutter sounds (plus a silent option). Photo quality was quite good on the whole. Colors were bright and natural, and there was little distortion or image noise. When finished snapping shots you can transfer them off the phone using Bluetooth or a multimedia message. You also can transfer them to a computer or a printer using a USB cable.
The camcorder shoots clips with sound in three resolutions. Editing options are similar to the still camera but you also get a night mode and you can mute the sound. Clips meant for multimedia messages are capped at about 20 seconds; otherwise, you can shoot for as long as the available memory permits. The VE20 comes with a very respectable 500MB of memory but you can use a microSD card for more storage.
You can personalize the Razr VE20 with a variety of screen savers, themes, greetings, clock types and alert tones. You can download more options and additional ringtones from Sprint's online service using the WAP 2.0 Web browser. The VE20 has demo versions of two games: Wheel of Fortune Deluxe and Monopoly Here & Now. You'll have to buy the full versions for extended play.
Performance
We tested the dual-band CDMA 800/1900) Razr VE20 in San Francisco using Sprint's service. Call quality was generally good; voices sounded natural and the volume level was loud. We noticed that the audio has a slight fuzzy quality. It's rather hard to describe but it also sounded as if our callers were a little "breathy." By no means was it distracting, but it was noticeable during our testing period. The signal had the tiniest amount of static as well, but that wasn't a big problem either.
On their end, callers said we sounded fine. Most could tell we were using a cell phone, but it was only when we were speaking in very noisy conditions did some callers have trouble hearing us. A few callers said we sounded tinny, but they were satisfied overall. Automated calling systems could understand us most of the time as well. Speakerphone calls were fine. The volume was loud, and the audio was clear. The speaker faces the back of the phone, but that didn't seem to be an issue. We had to speak close to the phone to be heard, but that's typical for a cell phone.
We were quite impressed with the Razr VE20's multimedia quality, which was some of the best we've seen on a Sprint phone. There was little pixelation and the video even could handle sharp movements. What's more, clips downloaded quickly, and the videos never froze or paused to rebuffer. Keep in mind that it wasn't perfect, streaming video never is, but it was quite satisfying overall. E! was the only channel where we noticed issues with quality.
Music quality was admirable as well. The audio is sharp, and the output of the phone's speaker is impressive. Of course, the audio will lack the range of a standalone MP3 player but it's more than suitable for commuting and ruining errands. Also, the music controls on the external display are a big help. Headphones will provide the best audio experience; remember that you can use your own headphones thanks to the 3.5mm headset jack.
The Motorola Razr VE20 has a rated battery life of 4 hours talk time. According to FCC radiation tests the Razr VE20 has a digital SAR rating of 1.34 watts per kilogram.
User reviews
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PRETTY SLEEK AND STYLISH FUN WITH UPDATED FEATURES
by puggy052 on August 28, 2008
Pros: There's no delay in the buttons like the old razrs. You can text as fast as your fingers will go!
Better batter life than most razrs
Updated features with really nice sprint menu
pretty nice camera
Nice sound qualityCons: Not enough battery for all this phone can do
No flash for Camera
A bit priceySummary: I got this phone about a week ago. Its a really nice Razr and my favorite out there to date. It has a really big vibrant screen inside, one of ...
Summary: I got this phone about a week ago. Its a really nice Razr and my favorite out there to date. It has a really big vibrant screen inside, one of the best I have seen to date. It also features the new updated Sprint menus which happen to be pretty nice even though I dont love when companies start messing around with phones. The camera is pretty good but after my last LG that had a flash its a little bit hard to get used to not having awesome pictures everytime because of bad lighting. In good lighting situations the camera is pretty nice with its 2MP cam. The battery is much better than the old Razrs out there but if youre like me and going to be using all of Sprint features like Music and GPS etc combined with a good amount of talk time and texting the battery still wasnt as great as I would have hoped. My old LG could last through the day... This phone I sometimes had to charge already come evening time. The phone has a real nice look and feel to it! The sound quality is great and plays all my music really nice and very easy. Its an all around pretty great phone and I would seriously love it if it had just a bit more battery and a flash. It would be perfect then. The phone is a bit pricey though I got a discount after calling and telling them it was just above my budget right now. I hope whoever gets this phone enjoys it! No problems so far!
Just wanted to add one more thing about the outside screen. Its a really nice size.. not too bright and besides for maybe using it when my music is playing I didnt really have much use for it...but you may disagree... you can read your texts, see your pics, recent calls etc from the outside screen... not sure why you would want to but its there!
Updated on Aug 28, 20083 out of 3 users found this user opinion helpful.
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Phone is OK but Bluetooth interface is not acceptable.
by ofudge on December 14, 2008
Pros: Latest member of the Razr family with Alltel. Redesigned user interface.
Cons: The Bluetooth interface on the V20 does not automatically reconnect whit a headset after going out of range or after cycling power. The phone's bluetooth menu is the only way to get the Bluetooth device opeartional again. Seriois bug...
Summary: If the Bluetooth device is powered off and back on, the VE20 does not automatically reconnect. The same thing is true if the Blutooth device gets out of range. The ...
Summary: If the Bluetooth device is powered off and back on, the VE20 does not automatically reconnect. The same thing is true if the Blutooth device gets out of range. The only option is to use the VE20's menu interface to reconnect with the Bluetooth headset. This is a pain at best and can be a serious saftey hazard while driving. Bluetooth users be aware...
1 out of 1 users found this user opinion helpful.
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My firs rzr and I like it a lot
by dave7200 on October 2, 2008
Pros: The looks, the display is easy to read on the inside and on the cover. Perfect ringer volume. The rubber on it makes it feal good to hold.
Cons: I dont have any yet
Summary: I like a phone that is simple to use. This one is simple and has a lot of cool things along with it. I have had nothing but LG phones ...
Summary: I like a phone that is simple to use. This one is simple and has a lot of cool things along with it. I have had nothing but LG phones for a long time as I didnt like my Motorola I had long ago but I like this one a lot. Its a very good phone.
1 out of 1 users found this user opinion helpful.
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Better than the Razr2 V9m
by xrmr on September 16, 2008
Pros: All in comparison to the Razr2:
- No noticeable lag
- Text messages aren't displayed on outside screen -- just the sender's name
- 3.5mm jack
- Phone is lighter, but feels better constructed
- Better battery lifeCons: - Outer mirrored display is a ridiculous fingerprint magnet (but it really can be used as a mirror!)
- Hinge feels a little wobbly side-to-side with phone closedSummary: I've had this phone for 2 weeks now after my Razr2's display went out (cracked hinge). At first, I wasn't so thrilled to go back to a ...
Summary: I've had this phone for 2 weeks now after my Razr2's display went out (cracked hinge). At first, I wasn't so thrilled to go back to a silver phone since the Razr2 was so sleek and sexy! I have since changed my opinion on the VE20.
The main improvement is the lack of lag time when I'm doing pretty much anything on the phone -- texting, bringing up my list of contacts, web stuff, even the time it takes for the display to come up when opening the phone! The Razr2 was PAINFULLY slow.
Another big improvement is that text messages aren't displayed on the outside screen for anyone who is near your phone to read. That bothered me about the Razr2, but it has since been resolved by just displaying the sender's name on the VE20.
Battery life is also much improved compared with the Razr2. Especially with bluetooth, the Razr2 would suck battery life like crazy! I would have to charge mid-day if I was on my headset a lot. The VE20 seems to have reasonable battery life, even with playing music through Pandora for a couple of hours.
Calls with and without the headset are clear. No complaints about the speakerphone. I used the 4 day free trial of Pandora and music quality was good as well. I also like the fact that there is now a jack for headphones, a wired headset, or speakers! I tried out connecting my phone to my computer speakers to try out Pandora...worked great.
Another small, but great improvement is the cover to the charging jack. The rubber part on my old Razr2 started ripping after a month of owning that phone. The one on the VE20 is made with a sturdier plastic that can swivel around easier.
All in all, this the VE20 is a great phone, especially if you're used to Razrs and can't seem to break away from them like I can't!1 out of 1 users found this user opinion helpful.
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Not a great phone, I do not recommend it.
by zrjl on November 28, 2009
Pros: I love the camera. I can take high quality pics and transfer them to my computer or email them. The camera is the best selling point for this phone.
Cons: Battery runs out quickly. Phone freezes up, have remove the battery and reboot the phone. Alarms don't work half the time. Locked text messages get deleted after 24 hours. Can't use your MP3 music for a ringtone. Memory card is behind the battery.
Summary: I bought this phone because I really liked the camera. That is about the only thing I do like about this phone. I actually returned the first one I got ...
Summary: I bought this phone because I really liked the camera. That is about the only thing I do like about this phone. I actually returned the first one I got because there were so many problems with it - this one was better at first, but now has the same problems.
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Good Phone, some shortcomings
by blegs385521 on November 25, 2009
Pros: Vopice and audio qualiy, optional Opera 5.0 beta browser. 3 1/2"" headphone jack.
Cons: Battery life goes to one bar quickly, sometimes freezes up.
Summary: The battery life seems to be short, although I have never totally wound it down. On occasion, the phone freezes up when I boot up. Only way to recover is ...
Summary: The battery life seems to be short, although I have never totally wound it down. On occasion, the phone freezes up when I boot up. Only way to recover is to remove the battery for 1/2 hour or so, replace it and restart. Audio player is very good, although it seems to always play an album's tracks in alphabetical order, ignoring the track #s in the MP3 tags. NFL mobile is fine found tracking scores, but the video feed is erratic at best. Seems like all TV/Radio feeds cost extra - can see running up a substantial bill if not careful. Option Opera browser app is first class - uses tabs, has a great start page.
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Great phone (It's not a PPC or PDA)
by carloak99 on November 23, 2009
Pros: Voice Dial is speaker independant and dials digits that are spoken, Music plays loud, Music player can be sent to the background, Voice activated Live Search
Cons: Live search doesn't interact with Sprint navigation, SD card is behind battery so no hot-swapping, No data cable included, Many functions are under tools in the settings menu
Summary: This is an excellent phone. Notice I said phone. It is not a PDA or a PPC. If you want one of those, I would recommend the HTC Touch or ...
Summary: This is an excellent phone. Notice I said phone. It is not a PDA or a PPC. If you want one of those, I would recommend the HTC Touch or Touch Pro. HTC knows how to make PPC's.
I've read a lot of reviews where the reviewer said it did not meet expectations. There are a couple of reasons for this. Firstly, people seem to be expecting this device to perform like a PPC. It's not. It's a phone with a rich feature set. It is not a PPC with a phone app. So in many cases the expectations are set too high and so of course the device fails to meet those expectations. Some of thse reviewers do have valid points. When a device manufacturer manufactures a line of devices, they don't just build 10 or even 100. they build tens of thousands, if not hundreds of thousands. Unfortunatley some bad ones are going to be released for sale. This is unfortunate, but it is the nature of the beast.
This device does what it was designed to do and does it very well. Which of course is to make and receive phone calls. I like the loud music planer and the fact it can be put in the background so you can perform other tasks. I love the voice dial feature and the voice activated live search. It is disappointing that the Live Search doesn't integrate with Navigation like my Samsung Instinct did, but this is a phone after all. I'm also slightly disappointed that the SD card is located behind the battery, That's what makes the non-inclusion of a data cable so relavent. With a data cable, I don't need to remove the battery.
I'm also slightly disappointed that the music player doesn't have multi-select so I can add songs to a playlist, en-mass. But then again, it's not an MP3 player. Lastly, I am very impressed that the headphone jack is a standard 3.5mm jack. No searching for 2.5 to 3.5mm adapters. -
These phones have a serious defect that is not fixed.
by glenmm on October 7, 2009
Pros: With all the problems I've encountered there's nothing good I can say about this.
Cons: Alarm & calendar features don't work and Motorola and Sprint both pretend it's fixed with 'resetting'. They won't admit they're selling defective phones to customers.
Summary: Alarms & calendars features won't repeat as they're supposed to so they have to be entered each time and then it's iffy on whether or not they ...
Summary: Alarms & calendars features won't repeat as they're supposed to so they have to be entered each time and then it's iffy on whether or not they go off. Customer service is just a joke because both Motorola and Sprint know the phones are faulty and yet they sell them without notifying the customer that the phones are defective. Then they pretend that 'resetting' the phone is going to fix it.
The customer service supervisor at Sprint said she could get me a new phone because they have a policy of allowing the customer to get up to three in the calendar year following purchase but she didn't want to do that because she wanted me to save 'that' for more serious issues.
When I said send me a new phone anyway she then said that doing so wouldn't fix my problem so she wouldn't send one out. I said 'well if that won't fix my problem then that tells me that you know all of these phones are defective and that you're just cheating everyone by not telling them and running us all around with this useless 'customer service'. I then insisted again that she send me a new phone since obviously I have the right to up to three new ones according to her and she reneged on her previous statement and refused again to do so. But she did say that my comments would go into 'the file' and be sent to 'corporate'. I'm still waiting. -
Save your money
by banders1000000 on August 21, 2009
Pros: Construction
Cons: Battery way over-rated. Needs to be charged EVERY DAY, even with minimal use.
Summary: I would look at the Samsung or LG phones.
Summary: I would look at the Samsung or LG phones.
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Alternative to the iPhone?
by barnette34 on August 18, 2009
Pros: Size and feel, overall sound quality, headphone jack, nonheadphone music playing capability, internet speed and camera.
Cons: Maybe $100 is steep today (8/18/9).
Summary: I have had this phone for about a year (8 months) and I like it a lot. I could not afford the iPhone and was looking for a close alternative. ...
Summary: I have had this phone for about a year (8 months) and I like it a lot. I could not afford the iPhone and was looking for a close alternative. This phone has achieved that.
The headphone jack which supports common headphones is awesome and the phone also produces nice sounding music without the headphone. This surprisingly comes in handy. (Stuck somewhere with a mundane task, now you have music.) However, the music software leaves a lot to be desired.
The internet works quickly; I have gmail installed and this works great.
The camera takes great pictures for the 2 megapixels it provides.
The phone has a nice weight to it and feels nice in the hand. It is small and slips into any pocket easily.
The sound quality of phone calls is good and the phone is plenty durable having dropped it several times.
If you do not want the perks of the music plus camera check out the Sanyo Katana Eclipse X. That phone is still small and cool but half the price and probably sounds better on phone calls since Sanyo is specifically designed for the Sprint Network.
Specifications
- Manufacturer: Motorola
- Part number: MOTVE20KIT
- Description: Accelerate your mobile world with MOTORAZR VE20, a high-performing, high-value device that runs on the blazing-fast nationwide Sprint Mobile Broadband Network. MOTORAZR VE20 offers one-touch access to its music player, text inbox and menu controls from its vivid external display to create a dynamic multimedia experience. MOTORAZR VE20 provides easy access to Sprint-exclusive content, including NFL Mobile Live, a new application that brings the excitement of the game right to your wireless phone.
General
- Product Type Cellular phone With digital camera / digital player
- Service Provider Sprint Nextel
- Width 2 in
- Depth 0.6 in
- Height 3.9 in
- Weight 3.5 oz
- Body Color Silver
Cellular
- Technology CDMA2000 1X
- Phone Design Folder type phone
- Antenna Internal
- Vibrating Alert Yes
- Polyphonic Ringer Yes
- Voice Dialing Yes
- Conference Call Capability Yes
- Voice Recorder Yes
- Caller ID Yes
- Speakerphone Yes
- Wireless Interface Bluetooth
- Additional Features TTY compatible
Communicator Features
- Synchronization With PC Yes
Messaging & Data Services
- Short Messaging Service (SMS) Yes
- Internet Browser Yes
- Included Services Sprint TV, PCS Short Mail
- Messaging / Data Features Text messages, Multi media message (MMS), E-mail
Multimedia Features
- Downloadable Content Games, Themes, Ring tones, Wallpapers, Audio files, Video files, Screensavers
Digital Camera
- Camera highlights With a resolution of 2 megapixels, this model will give you higher quality pictures than other phones.
- Sensor Resolution 2 megapixels
Organizer
- Alarm Clock Yes
- Calendar Yes
- Reminder Yes
- Calculator Basic
Display
- Type LCD display
- Technology TFT
- Display Resolution 240 x 320 pixels
- Color Support Color
Digital Player (Recorder)
- Supported Digital Audio Standards MP3
Memory
- Internal Shared Memory Yes
Miscellaneous
- Hearing Aid Compatible Yes
Power
- Type Power adapter
Battery
- Technology - Lithium ion
- Capacity 910 mAh
- Talk Time Up to 240 min
Accessories
- Motorola S9 Bluetooth Active Headphones (red) (32363768)38.99 - 45.99
- Motorola H700 Bluetooth headset (Silver) (31629880)29.99 - 49.99
- Motorola H710 - headset (33060971)44.88
- Jabra BT8010 Stereo/Mono Bluetooth Headset (32327768)18.99
- LG Bluetooth Stereo Headset HBS-200 (32559289)20.00 - 24.99
- A-Data Speedy Series flash memory card - 2 GB - microSD (33795596)8.99
- ATP SD Trio Professional PLUS card adapter - flash: microSD - Hi-Speed USB (32128464)17.00
- Centon 2GBRSD3-1 - flash memory card - 2 GB - microSD (33503634)11.84 - 13.29
- Centon flash memory card - 4 GB - microSD (33362243)16.74 - 70.99
- RhinoSkin Classic Leather Case - case for cellular phone (32340556)19.99
Manufacturer info
- Motorola
- Manufacturer profile
- Browse Motorola products on Shopper.com
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- Website: http://www.motorola.com/
- Address:
600 N. Highway 45, Libertyville, IL 60048 - Phone: 847/576-5000
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