CNET Certified Store Program
CNET screens and certifies all merchants. You will find details about our Certified Store Program listed below.


Q. What does Certified Store mean?
A. All CNET Networks stores that participate in the CNET Certified Store Program must adhere to the CNET Code of Conduct and a strict set of service guidelines in the CNET Networks Certified Rating criteria. A Certified Store rating is determined by its level of compliance to these criteria. You can find the star rating next to a store's name when looking at pricing information on CNET Networks sites.
 
Q. Is every store certified?
A. All of the CNET Networks stores are certified after an initial 30-day performance-review period.
 
Q. What does Not Yet Rated mean?
A. The message Not Yet Rated will appear for new stores that are undergoing the 30-day performance review.
 
Q. How can I rate a store?
A. It's easy. While searching for products on CNET's sites, you will find a star rating next to each store's name. Just click on "Rate this store" (located under the stars symbol),and complete the survey.
 
Q. How often do you update the store rating?
A. Ratings are updated weekly.
 
Q. Where can I see a store's rating?
A. Store-rating information can be viewed by either clicking Store Rating on the product listing page or by clicking the Store Profile link under the store name.
 
Q. What can I do to protect myself while shopping online?
A. Check your order for correct tax, shipping fees and discounts before submitting it to a store. Also, be sure that the item description and the shipping information matches the store's site, along with the information listed on its Store Profile page . You may want to consider calling the store directly to confirm all of the details of your order, including the actual expected delivery time.
Check out our Shopping Tips section for any additional shopping questions that you may have.
 
Q. What is the "Code of Conduct"?
A. The CNET Networks Code of Conduct is designed to ensure that the stores that participate on CNET treat all users fairly and honestly. All stores must meet the Code of Conducts requirements before listing on any CNET Networks commerce site.
 
Q. What do the stars represent in the rating scale?
A. The rating scale is based on the four categories of site functionality, store standards, order fulfillment, and customer feedback. A store can receive a rating from 0.5 to 5 stars depending on performance.

4.5 to 5 stars = Excellent
3.5 to 4 stars = Very Good
2.5 to 3 stars = Good
1.5 to 2 stars = Fair
0.5 to 1 stars = Poor
 
Q. How do you determine a store's rating?
A. A store will receive a 1/2 to 5-star rating based on the level of compliance in these four categories: site functionality, store standards, order fulfillment, and customer feedback. A store receives stars depending on the number of boxes checked within each category.

The total number of stars received for each of the four categories below will equal the store's overall rating (new stores display the status of Not Yet Rated during their initial 30-day evaluation period). For example, a store that scores 1 1/2 stars for customer feedback, 1 star for order fulfillment, 1 for store standards, and 1 star for site functionality will receive a Certified Store rating of 4 1/2 stars.

Site functionality
A store must score seven checked boxes in order to receive one star in this category; three to six checked boxes to receive a half star; and zero to two checked boxes to receive no star in this category. This category consists of:
  • Uses Shopping Cart technology and totaling orders
  • Uses Secure Server transaction
  • Accepts multiple credit cards
  • Offers a published return policy
  • Offers a published FAQ/help policy
  • Offers a published policy on when credit cards are charged
  • Links user to product-specific "buy" page
Store standards
A store must score four checked boxes in order to receive one star in this category; two to three checked boxes to receive a half star; and zero to one checked boxes to receive no star in this category. This category consists of:
  • Store responds to e-mail within two business days
  • Store has a clearly published privacy policy
  • Site clearly states how to contact store
  • Store supplies CNET with up-to-date prices, shipping costs, and in-stock information
Order fulfillment
A store must score six checked boxes in order to receive one star in this category; two to five checked boxes to receive a half star; and zero to two checked boxes to receive no star in this category. This category consists of:
  • Resolving order problems swiftly and efficiently
  • Honors prices displayed on store Web site without any hassle or excuses
  • Provides a fully e-commerce-enabled site
  • Processes orders promptly and sends an e-mail confirmation and order summary within one business day of the initial order
  • Delivers merchandise in professional packaging
  • Offers a published policy on when credit cards are charged
Customer feedback
A store must score four checked boxes in order to receive two stars in this category; two to three checked boxes to receive one star; one checked box to receive a half star; and zero checked boxes to receive no stars in this category. This category consists of:
  • Provides accessible, supportive, and professional customer-service staff
  • Provides accurate product description and pricing on store site
  • Provides on-time delivery
  • Store has received greater than 85% positive feedback
  •  
    Q. How does a store receive your Certified logo on its site?
    A. After a 30-day performance-review period, stores receive their rating, as well as permission to place CNET Networks Certified Store logo on their site. Once the partnership has ceased, the store is given 30 days to remove all Certified Store logos from its site.
     
    Q. Where can I read the reviews that other customers have written about a store?
    A. We are not currently posting customer reviews of stores on our sites.
     
    Q. How long does a store remain on your site after its rating has been reduced to 1 star?
    A. If a store's business practices do not coincide with the CNET Networks Certified Store Program's standards, its rating will reflect this. Constant monitoring of a store's performance may eventually result in site suspension.
     
    Q. How can consumers be sure that stores that are displaying CNET's Certified store logo are valid CNET stores?
    A. All valid stores that have a partnership with CNET are given permission to post CNET Networks logos on their sites. If you find a store displaying our logo yet do not see it listed on any CNET Networks, mySimon, or ZDNet sites, please report this information to CNET Customer Help.
    Rating scale:
    Excellent 4.5 to 5 stars 4.5 stars - 5 stars
    Very Good 3.5 to 4 stars 3.5 stars - 4 stars
    Good 2.5 to 3 stars 2.5 stars - 3 stars
    Fair 1.5 to 2 stars 1.5 stars - 2 stars
    Alert!
    Non-CNET Certified Stores
    Dear customers: Please be aware that the stores listed below have used CNET Networks Certified Store logo without our permission.
  • 247software.org
  • American Starlex
  • Bilibi
  • CameraCamera.com
  • ComputerMemoryStore.com
  • Electroparadise
  • Confiscatedgoods.org
  • FlashMemoryStore.com
  • Global Internet Solutions
  • Online-ATV
  • PCVideoOnline.com
  • PriceIt4Less.com
  • MobileWolrd.com
  • Keydigital.co.uk
  • PriceMad.com
  • Dexdigital.co.uk
  • NewWorldVideoDirect.com
  • Egoodz.com
  • Digitalinnovationsny.com
  • Soft-storage.net
  • About-software.net
  • Addoem.com
  • Greatest-software.net
  • Gold-oem.com
  • Softvendors.net
  • If you believe a store is fraudulently claiming to be CNET certified, please report your concern to CNET Customer Help.
    For merchants who believe they have been included on this list in error, please contact us at CNET Partner Services Team. We will investigate your concern and, if appropriate, promptly remove your name from this list.
    The CNET Certified Store logo is authorized for use only by stores who are listed on our site, are in good standing with us, and meet all of the requirements of our Certified Store Program. The best way to ensure that you're really shopping with a CNET Certified store is to always start your shopping from our site!
    Close
    Announcement

    In September, your new destination for deals and pricing will be: www.cnet.com/deals/

    We truly value your patronage and business over the years and will continue to work hard providing you with great deals and comprehensive pricing choices for the technology products you care about.

    Thank you for your loyalty and support,
    David Bricker
    Senior Director, CNET Shopping Services