Panasonic KX TG6702B - cordless phone w/ call waiting caller ID & answering system

• Average user rating: 2.5 stars out of 2 reviews
• My rating: 0 stars

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• 8 stars

  Excellent phone, lacking only a few desireable features

  by pmignini on August 23, 2007

  Pros: Range, battery life, voice quality

  Cons: No base headset jack; base screen limited, no battery backup

  Summary: Because my 2-line 2.4 Ghz VTech phone was interfering with my home office wireless network, I replaced it with this Panasonic. I was a little wary, as I hadn'...

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  Summary: Because my 2-line 2.4 Ghz VTech phone was interfering with my home office wireless network, I replaced it with this Panasonic. I was a little wary, as I hadn't planned on spending a couple of hundred on a new phone system, but so far, this phone has performed very well. It performs better in most areas than the VTech, and except for the lack of a few features, is an excellent choice.
  
  Pros:
  - Voice quality, problematic in the VTech, is significantly better on this unit. Even the outgoing voicemail message is more lifelike than digital, a major plus driven by Panasonic's "clarity plus" feature, which only marginally impacts battery life.
  - As mentioned, the problems I had with wireless connectivity in my home network disappeared when I installed this phone, a characteristic I understand is applicable to all 5.8 ghz phones.
  - Battery life is very good. I can go a full day or two of conference calls without recharging the handset.
  - Can activate voice mail, ringing for line 1, line 2, both or neither, as desired - very flexible.
  - Small footprint - takes up very little desktop space.
  - Baby monitor feature: you can use the handsets like baby monitors, an innovative feature.
  
  
  Cons:
  
  I would give this phone a 10 if it had just a few features that, for example, the VTech had and I appreciated.
  - No battery backup. If power fails ( a regular occurence where I live), the phone dies.
  - Limited screen detail on base unit: the screen on the base is a tiny window that only shows messages in the answering machine, activated ringers and activated answering machine lines. I'd prefer a larger window with Caller ID, settings, etc.
  - No handset naming: this feature would be handy in informing the user which handset I want to page via intercom, for example.
  - No base unit headset jack. Can't, for example, charge a handset AND use the headset on the base unit because there is no base unit jack, an inconvenience.
  - No Line 2 data port: useful for fax connectivity, this is easily corrected with a $2 connector, but still, an inconvenience.
  
  Overall, this is an excellent phone with great performance, made less than perfect because of a lack of a few convenient features. I recommend it for home/office systems.

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  1 out of 1 users found this user opinion helpful.

• 2 stars

  Average but expensive phone, Linejack1 caller-id Feature doesnot work and poor customer support

  by beekay007 on March 5, 2008

  Pros: Ans.m/c attached, 2-lines...(that is what paid for though!), nothing special

  Cons: When both jacks are connected, the jack-1 doesn't display caller-id. - Expensive system - Expensive handsets comparing to other good 2-line eg.Uniden (and caller-id works) phones. Not worth overall

  Summary: Panasonic is cheating customers by bogus claims though this is not a true fully working 2-line phone! No matter which line goes into jack 1, it doesn't display caller-id (...

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  Summary: Panasonic is cheating customers by bogus claims though this is not a true fully working 2-line phone! No matter which line goes into jack 1, it doesn't display caller-id (when both jacks are used, when only one jack used no problem). Panasonic customer support is very poor. I am long time user of Panasonic phones with several phones I used over years, but of late, they lost the edge, innovation and sincerity in marketing and poor customer support. Panasonic is trying to sustain in the phone industry using it's traditional brand-name, but poorly lives upto it past name. I don't think they truly pay any attention to R&D, QA to the phone division anymore. They probably rank very poorly in this space now.
  
  Every other 2-line phone I tested (myself buying another one, and other brands that friends own), doesn't have this problem. I used this phone at friends place with lines it doesn't work. And I have tested my friend's 2-line phone (V-tech) it works fine with same two lines at my home (using same cables, no other change). You already guessed, I tried switching lines into the jacks, still same problem. The line that would work on Jack-2 displaying caller-id, will not display when inserted in jack-1, with the other line that was in jack-1 before now in jack-2. i.e. whatever line in jack-2 will display but whatever line in jack-1 will not display caller-id.
  
  For whole week worked with Panasonic, they switched from one rep. to another a tech. specialist. But he couldn't help, and to hide that fact, he asked me to transcript the stuff in email and shoots another question when one is answered, Like what is your model, then next day what is serial number, then what is serial number on handsets..........I am totally upset that Panasonic has become this worse. Come on, this is about $229,, and I paid $179. After a month I saw on the market $129. No wonder they are trying to play marketting game, and try to sell off this junk. Be careful before while choosing. There are lot of other phones such as uniden (uniden is the best sofar I tested, and less expensive with even few more features), vtech and at&t in the market. One important thing, I have tested the caller-id features work on these phones on both lines!
  
  Watch out before hooked into the brand name of Panasonic. Not only you get ripped off more bucks, but even the claimed features don't work.

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