Maxtor OneTouch III Turbo Edition RAID 0/1, USB 2.0/FireWire 400/FireWire 800 (1TB)

Manufacturer: Seagate Technology Part number: G01W010

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$399.60 - $432.00 at 2 online stores

CNET Editor rating:
4.0 stars Excellent
Average user rating: 1.5 stars out of 29 reviews

Mar 2006

More product information:: Editors' review; User reviews; Specifications; Product series; Manufacturer info

Bottom Line:: Maxtor's OneTouch III Turbo Edition packs in a lot of features and capabilities at a fair price. Among external desktop hard drives, it's a winner.

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CNET editors' review

Maxtor OneTouch III Turbo Edition RAID 0/1, USB 2.0/FireWire 400/FireWire 800 (1TB)

price range: $399.60 - $432.00

Reviewed by: Jon L. Jacobi
Edited by: Felisa Yang
Reviewed on: 03/17/2006
Released on: 11/09/2005

The good: The Maxtor OneTouch III Turbo Edition hard drive is a snap to set up, offers multiple interfaces, provides backup software, and is RAID capable. It's also fast and fairly priced for the capacity and the features, which include media server capability.

The bad: The Maxtor OneTouch III Turbo Edition's formatting utility is a bit opaque for advanced users.

The bottom line: Maxtor's OneTouch III Turbo Edition packs in a lot of features and capabilities at a fair price. Among external desktop hard drives, it's a winner.

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Direct-attached external storage just doesn't get any better than Maxtor's OneTouch III Turbo Edition. This dual-drive unit is not only capacious, it's also fast and quiet and runs cool. It offers RAID capability and backs up with a single touch of the front-panel button/power light. It comes in three flavors: a 600GB, RAID 0 unit; a 600GB, RAID 0/1 unit; and a 1TB, RAID 0/1 unit, which we tested (RAID 0 employs striping for speed; RAID 1 uses mirroring for redundancy). The unit is also a UPnP, DLNA-compliant media server that can stream files to PCs and Digital Media Adapters for display on your TV and stereo. At $899.95, the 1TB Maxtor OneTouch III Turbo Edition is less expensive than the $1,299 LaCie Biggest F800, another terabyte desktop drive, which makes it a great deal, especially with the media-server capabilities and backup software.

The OneTouch III family departs from Maxtor's traditional silver-box design. The OneTouch III Turbo Edition is a rectangular box (think half-size toaster), colored a bit like a reverse grayscale Oreo, with light gray sides and a dark platinum center. Measuring 6.0 inches high by 3.9 inches wide by 8.5 inches long, it follows a minimalist-styling creed, with clean lines and a single button on the front to invoke the one-touch backup from which the drive derives its name. The back is far busier, supplying a USB 2.0 port, two IEEE 1394.b (FireWire 800) ports, a FireWire 400 port, a Kensington lock port, and an on/off switch. The box's side panels protrude slightly beyond the bottom (and top) of the unit and pull double duty as feet (the drive somewhat resembles a thick, sturdy I beam). Said panels are covered with a slightly rubbery coating, which makes for a sure grip while transporting or moving the drive. Because the side panels aren't as tacky as some footpads on the bottoms of other drives, the drive is less likely to stick to the surface it's sitting on after a long stationary period or in a particularly hot environment--an appreciated design flourish.

The Maxtor Manager is a helpful utility for managing the OneTouch III Turbo Edition (RAID setup and so on), but we do have one beef. When you first install the software and the drive under Windows, you'll be asked if you want to format the drive. (The drive comes formatted for Mac OS X.) What this really means is to partition and format it--an attempt to shield the end user from complexity. That's not the gripe, however. What we didn't like was that the program offers no feedback concerning which of the two drives it intends to partition and format. This may not bother inexperienced users, but veterans would never give an application carte blanche to perform this kind of operation without some assurance that it truly knows what it's doing. We used Windows XP's Computer Management\Disk Management to do our own partition/format, which took about two hours for the terabyte drive. Though later testing proved that the black-box app worked just fine, we still prefer more transparency.

The other half of the OneTouch III's software bundle is the EMC Dantz Retrospect Express HD 1.1. This HD version is a vast improvement over the older version formerly bundled with OneTouch drives, both in terms of learning curve and usability. Coupled with the Maxtor Manager, it's as simple and sweet a backup/recovery solution as you could ask for.

Though the OneTouch III offers RAID 1 mirroring, where the same data is written to both drives simultaneously (which reduces the devices' capacity by half), we tested it in its default RAID 0 mode, where data is split across both drives for better performance. And better it was. Connected via USB 2.0, the drive wrote our 10GB folder of data at 15.9MB per second and read it back at 20.2MB per second--besting the Iomega Triple Interface external hard drive on both counts.

Service and support for the Maxtor OneTouch III Turbo Edition is about as good as it gets for external hard drives. Maxtor provides a standard one-year warranty, but the setup and support docs are excellent. There's a ton of online help available in the form of drivers, manuals, FAQs, troubleshooting resources, and an online support form, though the simplicity of the product should render most of it unnecessary. If you do need to talk to someone, toll-free telephone support is available weekdays from 8 a.m. till 5 p.m. MT.

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Average user rating: 1.5 stars out of 29 reviews
My rating: 0 stars

Showing opinion 1 to 10 out of 29

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2 stars

Absolutely the worst piece of hardwarer-AVOID THIS PRODUCT

by DrLee2004 on April 30, 2006

Pros: IT is HUGE-Too bad it doesn't work

Cons: Where do I begin? Software provided is unstable and incredibly slow, firewire 800 isn't recognized by windows xp, firewire 400 takes forever, retrospect is absolutely the worst piece of software

Summary: Sure it is a nice idea to have such a huge storage space to back up my system, but the way this thing is set up really sucks. I had ...

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Summary: Sure it is a nice idea to have such a huge storage space to back up my system, but the way this thing is set up really sucks. I had to RMA my first one b/c windows XP wouldn't recognize the drive when it was plugged into firewire 800. I had to use USB 2.0 to install the software and it was soooo slow I couldn't bare the thought of going thru that for the duration of me owning this monster. So, I installed the crappy software they provide with this drive and when I try to initiate it, it takes 2 minutes for the main menu to show up. You might be thinking my computer system is slow-NOT at all. I have an AMD 64 FX55 processor, 4 Gigs of RAM, on a DFI nF4 MOBO. It is not slow at all and it should not take that long for any program to load up. I thought photoshop took long, well this program takes the cake. Anyway, after formatting the drive I tried plugging it into a firewire 400 to see if that would be any better-that is when all hell broke loose and it crashed my system. I called the help center at Maxtor and they suggested all of the steps I had already tried: sequentially power off and powering back up, trying different ports, trying to reinstall the software, but all to no avail. That is when they said that perhaps my firewire 800 interface on the drive was faulty. Well, after several trials and having my system crash on me numerous times I requested a replacement from NEWEGG.COM and they were more than willing to help me out-Thank GOD for Newegg.
I received my second drive After going thru this for the second time with a new drive and new install, I was able to get the thing to stabilize and not crash my system using firewire 400. Firewire 800 connection is still non-existent. The one touch manager & the retrospect program is still incredibly slow and the useless, retrospect program is still not functioning correctly (I have access to the one touch manager, but when I try to establish the setting for retrospect it either makes my processor cycle for 30 minutes (all the while me thinks the dumb program is analyzing my drives to prepare it for backup- dumb me the software is just using up 100% of my processor so I can?t run anything else) or it never initiates and is stuck in the please wait mode. I suppose I can drag my files over to the drive and have it save my files manually, but what?s the use of paying $800 for a drive that is supposed to backup at the touch of a button? In summary, the drive is slow, the software is poor and the one touch button doesn?t program easily with windows xp. I have no idea if anyone else is having the same sort of problems, but I tried doing research before buying this product, but I had no luck finding user opinions; I had to rely on the professional reviews and they are never as helpful. Theoretical reviews do me no good! Thus, I hope this review helps someone else out when they are looking for a back up drive.

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33 out of 38 users found this user opinion helpful.
3 stars

Waste of Money; Poorly designed;

by Rich Fisher on May 19, 2006

Pros: Lots of storage if you don't my mind USB

Cons: Firewire 400 did not work; could not connect another Firewire 400 device

Summary: Currently I have 6 Maxtor One Touch and One Touch II USB/Firewire 400 drives on my desktop PC. All have worked well for me so when I saw that ...

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Summary: Currently I have 6 Maxtor One Touch and One Touch II USB/Firewire 400 drives on my desktop PC. All have worked well for me so when I saw that Maxtor was offering a 1TB Raid drive I was very eager to buy it (actually bought two -- returned one and am in the process of returning the other).

Well, when I connect either one of the Maxtor 1TB Extreme drives to my PC via Firewire 400 (either as the last node in a daisy chained series of drive or directly to my PC), it would not communicate. Works okay in USB but USB devices can not be daisy chained together, nor is it as fast as Firewire 400.

I did not replace my Firewire board, but since it works well with the other drives I fully expected that it would work well with this drive (silly me). Further if I connected one drive to my PC via USB and then the 2nd drive to the 1st by Firewire 800, I could not find the 2nd drive.

Bottom line -- This product is to be avoided, especially at its current price.

One question I have - how did the Cnet staff test this drive? Did they really connect it to a PC or simply look at the specs? If they connected it to a PC, what was the configuration, drivers, etc.

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11 out of 11 users found this user opinion helpful.
1 stars

Does not deliver - defective drives.

by Xacto on June 8, 2006

Pros: Raid 1 support

Cons: Fails to mount on startup and an-mounts unexpectedly

Summary: Everyone should avoid this product. I have returned 3 of these drives -- every one has the same problem; does not always mount and it n-mounts for no reason at ...

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Summary: Everyone should avoid this product. I have returned 3 of these drives -- every one has the same problem; does not always mount and it n-mounts for no reason at all throughout the day. Customer support is not existent - just try to leave a message and see if you ever get a response.

The so called Editors Choice rating is really misleading and should make you wonder if it is influenced by the ads Maxtor (Seagate) places on their website. Cnet should remove their rating for this product - because if they REALY believe this is the best drive in the category, I can no longer take their rating seriously. Lesson learned, look at USERS ratings, they are truly unbiased and from the look of it -- this product should never been released to the public.

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7 out of 7 users found this user opinion helpful.
3 stars

unsatisfactory

by moesmand on October 16, 2006

Pros: capacity, speed

Cons: no reporting on RAID1 failures, after powershutdown it cannot reconnect to pc without system reboot, no documentation for actions when one RAID1 disk breaks down

Summary: Documentation for RAID1 is poor and directions on handling the situation when the first disk breaks down are missing. This takes the security-value out of the RAID1 mirroring. The handling ...

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Summary: Documentation for RAID1 is poor and directions on handling the situation when the first disk breaks down are missing. This takes the security-value out of the RAID1 mirroring. The handling of breaking a mirror and reestablishing is not described and not even avaible when you contact Maxtor support. Conclusion: I shouldn't have bought it.

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6 out of 6 users found this user opinion helpful.
7 stars

I must have lucked out.

by Robert Kuhn on August 17, 2006

Pros: All that is missing is an Ethernet port

Cons: You only get 931GB and not the full 1TB

Summary: I must have lucked out as I have three of these guys and have not had a problem with either of them Mine are currently connected to a FW800 controller ...

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Summary: I must have lucked out as I have three of these guys and have not had a problem with either of them Mine are currently connected to a FW800 controller by SIIG (PCI-X) and I get huge data throughput. I use these drives in my data backup for my company. You also don't need to use their software to use the drive - the drivers are located on the CD and that is all I needed to get it to work with FW800 (didn't need to set it up with USB first as someone mentioned). This may be a limitation of Windows, but it would be nice to get somewhere close to the 1TB of formatted capacity when running in RAID-0 instead of 931GB (I'm losing 70GB to the overhead?!?) which is why I give it a "Very Good" rating and not "Excellent".

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4 out of 4 users found this user opinion helpful.
10 stars

Greatest Thing to Come From Maxtor

by AnimeFreak28 on August 21, 2006

Pros: Lots of Space, RAID 1/0

Cons: Seek Time is too Long, Heavy, Expensive

Summary: Personally, I was look for something that had lots of room and that I wouldn't have to buy another external for atleast a year.I gotta tell ya, I ...

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Summary: Personally, I was look for something that had lots of room and that I wouldn't have to buy another external for atleast a year.I gotta tell ya, I looked everywhere... I bought a Lacie 500GB Bigger Hard Drive.... SUCKS, Seagate....SUCKS, they all brought me falure with data loss and overheating.I found this baby and I've been happy ever since. I've never had any bad thing happen like the other asshats that rated this a 1 had, it's a great external.It's been about a year and I've only used 700GB of it's 928GB (After formating, the 1TB gets sucked down about 60GB's) and I plan on getting another, though I was hopping that Maxtor would release a 2TB model, but I haven't seen that yet.

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3 out of 3 users found this user opinion helpful.
1 stars

BUYER BEWARE POWER FAILURE

by ccalvert23 on February 14, 2007

Pros: Large space and easy setup

Cons: MAXTOR Manufatured it

Summary: My drive stopped powering up in 3 weeks. The irreplacable data trapped om this drive would cost me 500 - 1000 dollars for Seagate to recover. They are willing to ...

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Summary: My drive stopped powering up in 3 weeks. The irreplacable data trapped om this drive would cost me 500 - 1000 dollars for Seagate to recover. They are willing to replace the drive but getting the data back is my problem. I researched this problem accross the net and found this power issue to be all too common and the lack of assistance from Seagate was poor for others as well. This is a great drive if you will simply buy another drive to back it up. I am having Best Buy retrieve the data for me and it turns out that one of the two drives (it has 2 500 GB drives with RAID) failed as well. At least it worked for 3 weeks, I guess. I will not buy Seagate or Maxtor again and I would advise anyone reading this to research drive stability prior to purchase if you intend this drive to store data that will not exist elsewhere.
I paid 700 for the drive and I will oay around 300 to get my data off of it before I send the junk back to Seagate and then they Might send me another one which I will promptly put a clean bullet hole through the center of it apon arrival.

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2 out of 2 users found this user opinion helpful.
2 stars

Shame on Maxtor

by Johnlovetech on February 2, 2007

Pros: None I could imagine

Cons: Abysmally poor software, noise and horrible design

Summary: 1)The included software tested on 3 different systems (XP, XP Pro and W2K Pro) does not work, constantly freezes when (by accident) it loads and requires many reboots. After ...

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Summary: 1)The included software tested on 3 different systems (XP, XP Pro and W2K Pro) does not work, constantly freezes when (by accident) it loads and requires many reboots. After all this pain, none of the systems tested could do a backup. Maybe on the Mac? I did not have one for testing.
2)There is no way to know what's going on,not even to have an idea of the format. The documentation is abysmal.
3)The unit is incredibly noisy.
4) In fact, the unit was so noisy that I thought that something was stuck in the fan (not sure that there is a fan). I tried to open and check the fan and, last bad surprise, you cannot open the unit without losing the waranty and breaking parts.
Conclusion: I have not bought such a bad piece of hardware in a long, long time.

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2 out of 2 users found this user opinion helpful.
1 stars

Buy something else!!!

by Clearstuff on January 19, 2007

Pros: $500 paperweight

Cons: Too much for a paperweight

Summary: I'm usualy a "doubting Thomas", so, I had to try this for myself despite the bad reviews. DONT be like me. Listen to the other reviews,DONT buy this ...

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Summary: I'm usualy a "doubting Thomas", so, I had to try this for myself despite the bad reviews. DONT be like me. Listen to the other reviews,DONT buy this hard drive.
I bought a FW800 card from SIIG to complement this piece of crap(I recommend SIIG) so I would get its "full potential". After installing the software and powering up the drive, it went through a 3 hour format, only to end with a "drive could not be formatted" error. Upon running Maxtors' diagnostic test, the drive failed repeatedly. Frustrrated after spending hours trying to get it going(their support stinks), I plugged it in using FW400.
It finaly recognized the drive and formated if , but, for some reason both my cd/dvd drives stopped working. I packed this piece of **** up, did a restore on my computer and Iam in the process of returning it to CompUSa.

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2 out of 2 users found this user opinion helpful.
9 stars

Value, easy setup and easy to use

by Epitaxy on February 14, 2007

Pros: Very easy setup, quiet & fast

Cons: Simplistic software

Summary: I bought the 1.5 TB model for $599 at Best Buy. Setup was a breeze. I have a Mac Pro and the drive is already formatted for Mac, so ...

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Summary: I bought the 1.5 TB model for $599 at Best Buy. Setup was a breeze. I have a Mac Pro and the drive is already formatted for Mac, so maybe the problems that some people had are only occurring on PCs. Tech support is really good. Their website has a lot of information and well organized. Definitely the people at Maxtor are listening and providing solutions. I highly recommend this HD.

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1 out of 2 users found this user opinion helpful.

Showing opinion 1 to 10 out of 29

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Specifications

Manufacturer: Seagate Technology
Part number: G01W010
Description: Designed for creative professionals who need the disk striping speed of RAID 0 for intensive disk-access applications or the security of RAID 1 for automatically mirroring data, the Maxtor OneTouch III, Turbo Edition provides an easy to use wizard interface for configuring your system for optimal performance. Real time access, backup, store and protect With the most highly integrated storage, backup, security and drive management software on the market today, the Maxtor OneTouch III, Turbo Edition is perfect for creative professionals who need a high performance, large capacity storage solution. Faster throughput means faster workflow, and that means greater productivity for creative professionals who work in digital video, photography and graphic arts. The user-configurable Maxtor RAID solution streamlines performance to enable multiple streaming without dropping frames - critical in quality video editing. Using Maxtor's simple user interface, you have the option to easily back up your entire computer drive or selected files either automatically or at the touch of a button. The Maxtor DriveLock security feature password-protects the contents of your drive, helping to safeguard your files if the drive is lost or stolen or against unauthorized users. Maxtor OneTouch III Turbo Edition - RAID performance doesn't get any easier than this.

General
Device Type Hard drive array
Width 3.9 in
Depth 8.5 in
Height 5.4 in
Weight 5.7 lbs
Cabinet (Chassis)
Installed Devices / Modules Qty 2
Supported Devices / Modules Qty 2
Hard Drive
Capacity 500 GB
Spindle speed 7200 rpm
Storage Controller
Type RAID
Storage Controller / Supported Device Type Hard drive
Storage Controller (2nd)
Type None
Expansion / Connectivity
Interfaces Hi-Speed USB, IEEE 1394 (FireWire) - 9 pin FireWire 800, IEEE 1394b (FireWire 800)

Miscellaneous
Cables Included 1 x IEEE 1394b cable
Miscellaneous compliant standards RoHS
Power
Power device type Power adapter
Software / System Requirements
Software type EMC Dantz Retrospect Express Backup
Manufacturer Warranty
Service & support type 1 year warranty
Service & Support Details Limited warranty - 1 year
Environmental Parameters
Min operating temperature 41 ?F
Max operating temperature 95 ?F

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Maxtor OneTouch III Turbo Edition RAID 0/1, USB 2.0/FireWire 400/FireWire 800 (1TB)

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