Manufacturer: Symantec Part number: 11206511
- Bottom Line:
- For home and student use, we think Norton 360 represents the best value for ease of use, tools offered, and overall system performance. We recommend it over McAfee Total Protection and Microsoft Windows Live OneCare.
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CNET editors' review
price range: $57.42
- Reviewed by: Robert Vamosi
- Reviewed on: 02/25/2007
- Released on: 02/26/2007
The good: Norton 360 is mercifully light on system resources; it's intuitive, covers most of the bases that a comprehensive security-and-performance tool should, and includes free online storage.
The bad: Norton 360 doesn't support Firefox or Opera browsers; doesn't include wireless security tools, doesn't provide an ID vault for passwords or credit card info.
The bottom line: For home and student use, we think Norton 360 represents the best value for ease of use, tools offered, and overall system performance. We recommend it over McAfee Total Protection and Microsoft Windows Live OneCare.
What I Hate About Norton 360
by Warpo Marx on June 10, 2007
Pros: Comprehensive, all-in-one package
Cons: It's as if Peter Norton had been abducted by aliens and replaced with AOL Pod People Programmers
Summary: What I Hate About Norton 360
I am profoundly disappointed that the Norton product name, which in the early days of the PC was associated with everything that was right ...
Summary: What I Hate About Norton 360
I am profoundly disappointed that the Norton product name, which in the early days of the PC was associated with everything that was right about taking control and managing your computer environment, has fallen to the level of Symantec corporate group think. The best thing I can compare it to is AOL, which attempts to take total control of your computer because clearly they know best and you, the user, are an idiot.
I started with a new HP Pavilion laptop, having gone out of my way to find one with Windows XP installed instead of Vista. It came with a Norton antivirus product with a 90 day trial license; I don't remember specifically which one it was, but the user interface and performance were both familiar and satisfactory. About 6 weeks before the trial period ended, the warning messages started -- OHMYGODYOUWILLSOONBEUNPROTECTED! DON'T LET THIS HAPPEN TO YOU! Clearly, the Bush Administration has not cornered the market of Fear Mongering. I put up with these annoying popups on my system for several weeks. At the time of my choosing, I opted to buy an annual license for the product. My web browser popped up and gave me a choice of buying the same product, or buying the new and more comprehensive Norton 360 package at a discount (which turned out to be $30 higher than comparable deals that appeared in the following Sunday paper).
Having a single package instead of a half dozen different programs appealed to my desire for efficiency, so I bought it. Installation went as planned, and I began to learn about the programs shortcomings.
A few weeks later, I began getting popup error messages about a feature that was never explained in the program setup or in the error messages: "Symantec Network Proxy Service has encountered a problem and needs to close". When this happens in the program that has planted itself on your system as the great protector, it makes you uneasy at best. When the messages became frequent and annoying enough, I asked Symantec for help. Oh yes, they recognize the problem, they've seen it before. My instructions were to uninstall and reinstall the program. In other words, we're only pretending that we have a clue why this happens but your time is of no consequence to us so here's how you should spend an afternoon. I did, and the messages have stopped -- so far. I have been instilled, of course, with zero confidence that the problem will not recur since I don't know what caused the problem in the first place. And neither does Symantec. A repair patch or program update would have at least lulled me into believing "problem solved."
In spite of these annoyances, I foolishly decided I should install this comprehensive protection package on my wife's computer. Looking on my online Symantec account, I was able to find the option to buy another license for another computer, but I was not able to find the license for my existing download to tell me how many household systems I was entitled to install it on. I visited my local software store and saw that the Norton 360 packages (all of which were by now 50% cheaper than I had paid for mine) entitled the buyer to install the software on up to three household computers. OK, since I had paid more for the same product, surely I was justified in two installations.
With that build up in the story, you're probably expecting me to tell you how the installation on my wife's computer was denied. No, that wasn't the case. Instead, I removed her old Norton anti-virus, all the time listening to my wife asking why I was infiltrating her computer with software that I didn't seem to be the least bit happy with myself. These are the things that men do sometimes. I installed the software and rebooted the system (also Windows XP), which immediately went into the Norton 360 configuration screen, apparently gathering system information. I had to guess that's what it was doing, because it didn't tell me anything, it didn't allow me to do anything else, and it didn't end. This went on overnight and for several hours longer than a full virus scan and defrag should have taken. Fortunately, even the cleverest software programmers cannot disable the power switch. I killed the system cold and rebooted. Once again, the Norton 360 configuration window took over the system. On the third power down and reboot, I managed to open the Add & Remove Programs control panel and removed Norton 360 from her system, even while it was still purportedly configuring itself. I won't be putting it back on her system.
The main window pops up from the task bar with four status flags and some high level task choices. Because I have my backup routine set to Manual (see BACKUP section below), I don't get a green 'good to go' check mark, I get a dismal grey 'Disabled' indicator. Shame on me for not letting Norton 360 run things for me.
Every time I click on a task or option, another window opens. If you drill deep enough, you can have your whole desk top cluttered with additional windows that don't replace each other. Just when you're getting used to this new window format, you finish a task and close the window instead of selecting the BACK button (which is nothing like the BACK arrow on a web browser), and you are back several levels farther than you wanted to go instead of just back to the prior screen that you had come from. Apparently, Symantec programmers have never seen how a browser window works.
The backup routine is incredibly slow in everything it does.
It begins by scanning your system to find all files that match pre-determined file types. Almost. The fact is that it scans the C: drive. This is a fair assumption for older systems. My HP Pavilion has a 240Gb hard drive in the form of two separate 120Gb drives, C: and D:. All of my data is on D:, but Norton 360 doesn't recognize this. It marks all of the C: files that match their standard file types, even if they are meaningless to me.
To set up the directories for backup, the necessary window opens and scans your entire hard drive to count the files that had already been marked for backup. With a 240Gb system drive, this takes a long time. To select the directories I want to back up, I open the selection window and tunnel down to the directory I want to select. I can pick one. If I want another one, even several of the adjacent directories on that screen, I can pick one. I have to open the select window separately for each one. Because my time is cheap, and some programmers have never heard of selecting multiple entries while holding down the Control or Shift key. After I have painstakingly selected all of the directories I want to back up, there is a penalty to pay for wanting to choose more. Because now that I have chosen all of these directories to back up, the next time I open the window to set up my backup parameters, the program will once again scan my entire system to give me an exact, up to the minute count of how many files I have marked and how much space I will need for the next backup. This invaluable information, which again takes a long time on my 240Gb system but it's OK because my time is cheap, is totally worthless. I don't need to know the total size of my backup requirements. I might be interested in how many new files there are that haven't been backup up yet, but even that information is not worth my time if my intention is to run a backup anyway.
The backup process itself apparently scans every marked directory & file to see if the filed already backed up needs to be replaced or not. I can't imagine any other reason why the process takes so long and the backed-up file count increments so incredibly slowly. Even if I only have a dozen files that have changed since the last backup, the scan still takes hours. I don't suppose anyone at Symantec knows how to maintain a database of files & directories to be backed up, and mark changes & additions in real time for a quick backup procedure. For years I had used DOS XCOPY to do backups based on the archive "A" file attribute. Not very sophisticated, but at least I got what I paid for.
The backup routine copies files individually, in standard format so they can be recovered individually very easily with Windows Explorer. This is good. But there is no intelligence built in to recognize when I move or delete files, so duplicate files and trash files accumulate indefinitely on my backup drive. My DOS XCOPY batch routine had this much intelligence, it was a lot cheaper, and a lot faster.
I do my backup on a remote drive that is not always connected. In order to avoid inane error messages for automatic backup, I have had to disable automatic backup and set it to manual, which gives me inane messages about not being fully protected. When I did allow it once to do the complete protection regimen with my backup drive connected, the program informed me that the backup on the remote drive appeared to be from another computer, gave me an option to over-write it or not, and sat there all night waiting for instructions instead of finishing its long routine. Why Norton 360 did not recognize that it had created that backup in manual mode is undoubtedly a feature of Symantec's product, like the numerous undocumented features that Microsoft has given us over the years.
As with any new firewall setup, windows pop up initially as I teach Norton 360 what is valid access. The generic pop up informs me that "A Program Is Trying To Access the Internet". In order to find out WHICH program, I have to click a link and open an expansion of the same popup window. I am baffled why this expanded window would not have been the obvious choice to present in the first place. Once again, Symantec's programmers have made clear the value that they place on my time.
After running a scan, a window informs me how many items I have been protected from. It takes me 2-3 more clicks to find out what the items are, and I have an option to restore them. I don't have an option to delete them permanently. Therefore, as far as I know, their status is indeterminate, probably quarantined somewhere on my hard drive and wasting drive space until the end of time. If there is any program feature that prevents these items, once found, from ever bothering me again, I have no way of knowing.
Norton 360 decides who lives and who dies, and I don't have much to say about it. This can be especially annoying with browser cookies that I WANT to keep because they make my login automatic, or my TV Guide local listing profile come up formatted the way I want it. Cache Cleaner, a freeware program, does a much better job of letting me manage my computer the way I want to.
EPITAPH (or EPITHET?)
I won't be installing this software on any other computers.
As long as it doesn't force me to reinstall itself on my computer, I will probably tolerate it for the year I paid for. Unless there are some significant upgrades both in performance and in user interface, I won't be renewing my license. The inconvenience of managing system protection through several separate programs was nothing compared to the inconvenience of this all-in-one we'll-protect-you-because-you're-too-dumb-to-do-it-yourself package.
Oh, I suppose there's a market for this sort of thing. Unfortunately, the product purchase was not preceded by a mandatory market survey of user habits, patience and skill levels to warn me that I may not be the target market.
102 out of 114 users found this user opinion helpful.
DO NOT BUY THIS PRODUCT!!!!!
by dwassel on November 5, 2007
Pros: NONE !!!!!!
Cons: This product is a mess!!
Summary: I have used Norton for years without issue. 360 messed up all 3 of my computers and once you put it on, you can't just take it off to ...
Summary: I have used Norton for years without issue. 360 messed up all 3 of my computers and once you put it on, you can't just take it off to fix the issues. If you have Quickbooks- watch out! This program has many compatability issues and will cause many more probems than it will fix.
Trying to get answers from Symantec is even harder than dealing with the product. Whenever I try to Chat or send contact them via the web I get an error saying windows has to close. Their live update won't even connect. STAY AWAY!
21 out of 23 users found this user opinion helpful.
Don't waste your time or money
by hgtmm on August 15, 2007
Pros: Looks nice
Cons: system crash, poor tech support, slow
Summary: I had N360 for 6 months (after reading the cnet review and recommendation). Cnet should consider actually keeping the products they review for a few months to provide an update. ...
Summary: I had N360 for 6 months (after reading the cnet review and recommendation). Cnet should consider actually keeping the products they review for a few months to provide an update. Spent many hours with tech support. It would work fine for a few weeks then something else would go wrong. Symantec solution: uninstall and reinstall - over and over again. If you are lucky enough to get in touch with their support - this is what you will get. I did not include all conversations, but you get the idea.
Chat ID: xxxxx
Problem : try to run live update. only get message that it is "already running in a different process". but last update is 3 days ago
Alok: Hello N360 User_. My name is Alok.
Alok: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [xxxxxx] for this chat session.
Alok: As i understand from you message that you have an issue with LiveUpdate in Norton360, Am i correct?
N360 User_: correct
Alok: Before troubleshooting this issue, I need to gather more information about this problem from you. This will greatly assist me in finding a resolution to your problem.
N360 User_: ok
Alok: Please let me know the exact text of error message that you are encountering?
N360 User_: same as in quotes of issue; "already running in a different process"
Alok: Do not worry i am here to help you.
Alok: This issue can occur due to Live update is running on back ground.
Alok: In order to resolve this issue I suggest you please disable Norton 360 and then end process LUCOM~1.exe and AluScheduler.exe process.
Alok: Please follow the steps to disable Norton 360.
1.Open Norton 360
2.Click on task and Settings.
3.Then click on Advance settings
4.Uncheck Norton 360 protection
5.Click Apply and Close
N360 User_: done
Alok: After that please perform there steps:
-Right-click on Task bar (or Time displayed at the bottom right corner of Desktop).
-Select Task Manager.
-Click on Processes Tab.
Alok: -Locate the LUCOMS~1.exe process.
-Locat AluScheduler.exe process
-Select that process.
-Click on End Process button to end the LiveUpdate.
-Exit from Task Manager.
Alok: Let me know once you have done with all the steps mentions above.
N360 User_: i fould lucoms~1.exe and ended. No AluScheduler.exe found
Alok: Have you done with all the steps.
N360 User_: all except the AluScheduler.exe which in not shown in task manager
Alok: Now please follow the steps to run the Live Update.
Click on start
Cilck on run
Type Luall.exe and then click on ok.
This will run a Liveupdate.
N360 User_: OK, running now. What is long-term solution. Do I have to go through this every time?
Alok: No, in order to resolve this issue i suggest you to run the live updare once in a week.
N360 User_: What I am asking is that this should be an automatic process. Now I am doing it manually. Will this now be a manual process only?
Alok: This will automatically update your norton 360 program.
N360 User_: OK, one more time. Live update is supposed to update automatically. What is the fix. Are you telling me that I have to RUN live update from now on or will it be fixed and run automatically? I know it will update the program automatically...will it run automatically as it is supposed to.
Alok: Yes it will be automatic.
N360 User_: OK, thanks
Alok: Are you able to complete the live update now?
N360 User_: Yes it has completed and shows as current. I am just hoping this will resolve itself...I already had many problems with "auto-protect" turning off for no reason and had to go through a process to fix that. I hope this isn't what I have to look forward to with 360.
Alok: Do not this will fox the issue.
Alok: Is there anything else I can help you with?
N360 User_: Do I need to turn on what I turned off for this process?
Alok: Yes sure.
N360 User_: OK. I will take care of it. Disconnecting
Alok: Is there anything else I can help you with?
N360 User_: No, thanks.
Alok: Thank you for contacting Symantec Live Technical Support. It was a pleasure assisting you.Have a great day!
Alok: Before we end the session, I wish to inform that you will be receiving a customer survey form in the next 2-3 days through email, where you can rate my performance on this session. Please spend two minutes of your valuable time to fill out this form. This will help me in improving my performance and gear-up my customer support skills.
If you have any spam blockers, please enter the email address SymantecGlobalCSAT@datacbsi.com.au to the allowed list to be able to receive the Customer Survey form.
Alok: Symantec values excellence in customer service. As part of our ongoing efforts to improve this service we encourage your feedback. You will receive a survey which will allow you to rate your experience. You can also reach my manager directly on the following email address: firstname.lastname@example.org. Please quote this Case ID in your email.
Alok: Analyst has closed chat and left the room
Chat ID: xxxxxx
Problem : 1.) Auto protect turns off for no reason. The "FIX" button does not work. 2.)Live update does not run automatically. When I attempt to run manually I only get the message "already running in a different process" - but it never updates.
Arun: Hello N360 User_. My name is Arun.
Arun: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [xxxxxx] for this chat session.
N360 User_: Hello
N360 User_: OK
Arun: I understand from your message that you are getting an error with Auto Protect , am I correct?
N360 User_: Two issues. Autoprotect turns itself off and the "fix" button doesn't work and second item is live update not running automatically. This was tried before with Chat ID XXXXXX
Arun: Please wait a minute whilst I check the details of your previous chat session
N360 User_: When you do, see that I specifically asked if this was a permanent fix...it is not.
Arun: I apologize for the inconvenience you are having with this issue.
N360 User_: Not your fault...I just want the program to work properly
Arun: I understand from your message that you are not able to run Live Upadate and you are not able to turn on Auto Protect, am I correct?
N360 User_: Correct on the live update. The Auto Protect turns itself off for no reason and won't turn back on by using the "fix" button. If I restart, the Auto Protect turns itself back on
Arun: Whether you are getting any error message?
N360 User_: No error messages
Arun: Please note that this issue will happen if any of the services is not started properly.
Arun: Please follow the steps to check for the issue.
Click Start > Run.
In the Run dialog box, type the following text:
N360 User_: This is the same process they had me do last time. Yes I can turn off everything in task manager, run live update, and then turn everything back on. I wish the Live Update to run automatically as it is supposed to. I do not want to go through this process every time I want to check for updates.
Arun: Please note that we are doing different steps than what you had done before.
N360 User_: OK
In the Services dialog box, in the Name column, double-click Symantec Event Manager.
To the right of Startup type, verify that Automatic appears.
If Startup type is not Automatic, then in the drop-down list click Automatic.
To the right of Service Status, verify that Started appears.
If the Service status is not Started, then click Start.
N360 User_: I have Services.msc open
N360 User_: It displays started and automatic already
Arun: Repeat lines 4 through 7 for each of the following services:
Symantec Settings Manager
LiveUpdate Notice Service (You may ignore this item if you are unable to find it in the list of services)
Symantec Core LC
N360 User_: Everything displays started and automatic except the LiveUpdate Notice Service - I click start, but a message appears that it is an automatic program which will start when needed
Arun: In that case we will reinstall Norton 360.
Arun: Please click on the below link to download and run Norton Removal Tool.
N360 User_: Will this end the chat?
Arun: No after uninstalling Norton you have to restart and then we will lose the session.
Arun: Do you have a CD or download version of Norton Product?
N360 User_: No, I will have to go online and try to download it again.
N360 User_: Any special instructions...this will take quite some time with the connection speed I have now.
Arun: Do you have the product key with you?
N360 User_: No
Arun: Please check you may have the installation file on your desktop.
Arun: Please delete these folders after running the Removal Tool and restarting your computer.
Arun: c:\program files\common files\symantec shared C:\documents and settings\ all users\application data\symantec
N360 User_: What will this do to the online backups I have with 360?
Arun: You will be able to take up to 2 GB of your data and store it in Secure Online Location.
Arun: It will be help full if unfortunately your Hard disk crashed.
Arun: You will be able to restore from the Onlin Location.
Arun: Is there anything else I can help you with?
N360 User_: Yes, I have my items backed-up...will I have to do this again?
N360 User_: Frankly, are these issues a problem with 360. I feel like I might be better off with a refund and installing a different Norton Product.
Arun: Please note that this issue will happen because of corrupt files.
Arun: I am affirmative that doing these steps will resolve the issue,however if the issue still persist please get back to us mentioning the chat request ID.
Arun: If you still have the issue we will process your refund.
N360 User_: OK
Arun: Is there anything else I can help you with?
N360 User_: No, I will start the process now and check back when it finishes in about 3 hours if I still have a problem.
Arun: I apologize for the inconvenience caused to you.
Arun: It was a pleasure assisting you.Thank you for contacting Symantec Live Technical Support.Have a great day!
N360 User_: Great day won't happen, but thanks anyway.
Arun: Analyst has closed chat and left the room
Chat ID: XXXXXX
Problem : Auto Protect keeps turning off
Varas: Hello N360 User_. My name is Varas.
Varas: Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [xxxxxx] for this chat session.
N360 User_: Hello, I have experienced this problem before (Auto protect turns off by itself and will not reset - nor does the "fix" button work) and always get told to perform some checks on the services.msc setting followed by having to uninstall and reinstall the program (see xxxxxx)
Varas: I understand from your message that you have an issue with Auto Protect. Am I correct?
N360 User_: yes
Varas: Is this the first time you are contacting Symantec Chat Support regarding this issue?
N360 User_: No, please see my first statement with the chat id listed
Varas: This issue may occur due to the Virus defnitions are not updated.
N360 User_: last update was today
Varas: In order to resolve the issue, we need to check the status of Registry.
Varas: May I access your computer remotely?
N360 User_: yes
Varas: Thank you.
Varas: I am sorry N360 User, due to the technical reasons , I am unable to access your computer, however I will walk you through the steps carefully.
N360 User_: ok
N360 User_: please note I have tried the services.msc steps I received last time this happened...did not work
N360 User_: and i have restarted computer twice...run full system scans, run live update.
Varas: Please open My computer and follow the path to locate Virusdefs folder.
Varas: Open the following path:
C:\Program Files\Common Files\Symantec Shared\VirusDefs
N360 User_: ok
N360 User_: i'm there
Varas: Open the folder and check for the latest Virus defs date.
There will be folders containing the date in the format Year month
date(eg:20070724.018 where 2007 is the year ,07 is the month July and 24 is
the current date)
N360 User_: ok
Varas: Check if there is a folder for the current date.
N360 User_: there are two folders with this description - 20070730.016 and 20070813.025
N360 User_: sorry, also 20070814.024
Varas: Okay, no problem.
Varas: Now we need to check in the Registry.
N360 User_: ok
Varas: Please click on Start on the windows desktop and click on Run and type regedit and click OK.
N360 User_: ok, done
Please be aware that we are entering in the sensitive part of the Operating System.
So we need to take the backup of the registry first.
Please right click on the My Computer icon and click on export.
Please save it on desktop and you can give the file name as backup registry.
N360 User_: Ok, done
Now please expand H_key_local_Machine and locate System key.
Varas: Please follow this path to navigate the NAVENG folder:
N360 User_: ok...i am there
Varas: Please click on the NAVENG fodler and in the right side of the window. right click on Image path.
N360 User_: ok, done
Varas: The ImagePath should appear as follows:
Varas: \??\C:\Progra~1\COMMON~1\SYMANT~1\VIRUSD~1\<LATEST DEFS
Where <LATEST DEFS DATE> is the date of the latest
virusdefs on the system.which you have copied. For example: 20070724.018.
N360 User_: ~1\COMMOM~1\SYMANT~1\VIRUSD~1\20070813.025\NAVENG.SYS
Varas: Change the date 20070813.025 to 20070814.024
N360 User_: OK, done
Varas: Check the same with NAVEX15 folder.
N360 User_: ok, done
Varas: Now please right click on NAVENG folder and click on permissions tab
N360 User_: ok, im there
Varas: Select the user you have logged in and check the full control option and click on Apply and OK.
Varas: Make it to allow.
N360 User_: Ok, done
N360 User_: got it
Varas: Please check Full control for all users alos.
N360 User_: ok, done
Varas: Please check the same with the NAVEX15 folder.
N360 User_: ok, done
N360 User_: there is a "power users" in addition to users...allow on that too, or not
Varas: No, need to allow that.
N360 User_: ok
Varas: Now please follow the steps to uncheck Norton 360 protection.
Please open the Norton 360.
Click on task and settings
Click on Change advance settings
Please uncheck the Option "Protection for Norton N360"
Click on Apply.
Click on Ok.
N360 User_: that was already unchecked...i tried to check it before contacting you, but it always reverted to the unchecked mode
Varas: Now please open the Virus defs folder and right click on 20070814.024 folder
Varas: Have you rightclicked on 20070814.024 folder ?
N360 User_: yes, i had to remember how to get there
Varas: Please check in the task bar for the Virusdefs folder.
N360 User_: im there
Varas: Please right click on 20070814.024 folder and uncheck the read only option and click on Apply OK.
N360 User_: i do not see that option
Varas: Please click on Properties and you can see that option .
N360 User_: ok, found it...it is asking to apply to this folder only or folder, subfolder and files
Varas: Please select only this folder.
N360 User_: ok, done
Varas: Now please close and reopen Norton 360 and click on FIX.
N360 User_: done, nothing happening
Varas: Please close and reopen Once again and check again.
N360 User_: same...do i need to turn on the Norton 360 protection i turned off earlier?
Varas: Yes, please turn on Norton 360 protection and click on Apply and close and close that window.
N360 User_: Ok, done...closed, reopened 360 and clicked FIX - nothing. when I check the advanced settings Norton 360 protection is unchecked again.
N360 User_: i check the box, click apply then close. reopen and it is unchecked again
Varas: This issue may occur due to the corrupted files of the Previous installation of Norton program.
In this case I suggest to uninstall an install Norton 360. This will resolve the issue.
Varas: In this case I will send you an email which consits of steps to uninstall Norton 360 completely and install Norton 360.
N360 User_: OK, this is the same end result I got last time. I am frankly tired of having to go through hours of support only to have to uninstall then reinstall the program. I did not get a disk when I purchased and I am in a foreign country at the moment with slow internet speeds. Most inconvenient, wouldn't you agree. Are you able to recommend a Norton product that works properly and perhaps I can get a credit to change to another software?
Varas: N360 User, not to worry, I will provide you the link to download and install Norton 360.
N360 User_: Thanks, but I am asking if there is a Norton product that actually works properly. This will be my third or fourth install and I have had this for less than 6 months
N360 User_: I don't mind staying with your company...but this product is poor
Varas: I understand your concern, we need to remove the remanants from the registry , email has all the steps included.
N360 User_: This is not a concern. This is a serious request for a working product in return for the money I have spent. All I want is to turn on my computer and have your program work properly. Is that too much to ask?
N360 User_: I understand if we have to remove the remanants from the registry, but what are we replacing it with? The same program that continues to fail me time and agian.
N360 User_: Is there a supervisor who can assist?
N360 User_: Hello?
Varas: I apologize for the delay in the response.
N360 User_: Are you there, Varas?
Varas: All right. Please stay online while I transfer the session to my supervisor who will assist you further. This might take me 2-3 minutes. Is that okay with you?
N360 User_: Ok, thanks
N360 User_: Hello, Kaleem. I hope you are able to assist...I am most frustrated
Kaleem: Please wait a minute whilst I check the details of your previous chat session
N360 User_: No problem. You can also check CID's XXXXXX, XXXXXX and XXXXXX in addition to XXXXXX. Basically, this program is nothing but trouble. I spend hours on chat to get it fixed...usually ends up that I have to uninstall and reinstall (again today) and I am asking for some sort of option such as credit for what I paid for this non-functioning software for another Symantec product that actually works.
N360 User_: Sorry...add XXXXXX to the list
Kaleem: Thank you for staying Online.
Kaleem: Can I connect to your Computer and check for the issue?
N360 User_: Already tried and failed, but yes you may
Kaleem: Please first turn the firewall in the Norton program and also turn off the Windows firewall if it is ON.
N360 User_: Norton will no longer open
N360 User_: Please tell me you are able to replace this worthless program
Kaleem: Okay. In that case, I suggest that you perform a clean boot of your Computer once and relogin back in chat and then ask for me and I will then connect to your computer and resolve the issue permanently.
N360 User_: How long are you there? I need to leave to office and go home. Will be an hour or so. Is that OK
Kaleem: I will be here for another 4 hours.
N360 User_: OK, we'll try again. Please be thinking about helping with a new software recommendation...I am so tired of having to do this over and over again.
N360 User_: Thank you and I will be on again in a little while.
Kaleem: Okay. Please open the link given below to perfrom a clean boot of your Computer:
N360 User_: OK...am I ok to end session for now?
Kaleem: Yes N360 User. Is there anything else I can help you with?
N360 User_: I will get back to you soon for more assistance.
Kaleem: Symantec values excellence in customer service. As part of our ongoing efforts to improve this service we encourage your feedback. You will receive a survey which will allow you to rate your experience. You can also reach my manager directly on the following email address Symantecmanagement@e4e.com.
Please quote the Case ID in your email.
Kaleem: Thank you for contacting Symantec Live Technical Support. Have a great day!
End result is that none of this fixed the problems. I finally uninstalled N360 for good, installed a new virus protection program. Happily working with a product that works and with greater speed. Just $70 lighter in the pocket. (Symantec never issued the refund that was promissed above)
14 out of 15 users found this user opinion helpful.
Incompatible with other products
by halj78727 on March 21, 2007
Pros: Not sure. Never got it installed.
Cons: Doesn't coexist with SystemWorks and Windows Defender
Summary: I tried to install Norton 360 and it first uninstalled Windows Defender and then attempted to uninstall Norton SystemWorks. It tried 3 times to do the uninstall but apparently failed ...
Summary: I tried to install Norton 360 and it first uninstalled Windows Defender and then attempted to uninstall Norton SystemWorks. It tried 3 times to do the uninstall but apparently failed each time, though the only indication of failure was that it kept tring to uninstall it again. I contacted Symantec support via Chat, which worked OK. They provided a Norton Removal Tool.
The problem is that I still want to use the utilities in SystemWorks that aren't duplicated in Norton 360 (e.g. Undelete, defrag, etc.). Why would Symantec make these two products incompatible with each other?
Bottom line - I'm returning 360.
12 out of 13 users found this user opinion helpful.
by arjun78 on March 2, 2007
Pros: Light on system. Good features like online backup.
Cons: no wireless protection
Summary: After using Norton Internet security 2006 and earlier version, I was quite turned off with Symantec products. But this is an amazing improvement over their past history of products causing ...
Summary: After using Norton Internet security 2006 and earlier version, I was quite turned off with Symantec products. But this is an amazing improvement over their past history of products causing machine slow downs.
I tested N 360 Beta on my HP laptop with an AMD Turion 64 bit processor and 512 MB RAM. No problems till date..system is performing just fine..
19 out of 31 users found this user opinion helpful.
ccSvcHst.exe uses >95% of CPU and runs continually for more than 30 minutes.
by edebler on June 7, 2007
Pros: Many nice features
Cons: It is a memory hog; especially the ccSvcHst.exe program!
Summary: The problem is: ccSvcHst.exe uses >95% of the CPU and runs continually for more than 30 minutes. This means that when my computer is booted-up and all other ...
Summary: The problem is: ccSvcHst.exe uses >95% of the CPU and runs continually for more than 30 minutes. This means that when my computer is booted-up and all other programs have completed loading; it will continue running for 30 minutes (or more) while using more than 95% of my CPU capacity making it (useless) for running other programs. I might have been able to LIVE with the problem if I could pause the program however, this program DOES NOT have a way to pause it!
There is obviously a deficiency in the design of the program. All of the technical suggestions and steps from Symantec technicians have proven to be fruitless! Check the customer comments regarding this program at CNET.com (http://reviews.cnet.com/internet-security-and-firewall/norton-360/4852-3667_7-32330411.html?tag=uoavrg) and you will find that it has a satisfaction rating of ONLY 49.9% (from 105 users). That's VERY bad for a product that should have been rated at more that 90%!
I believe my only recourse at this time is to remove Norton 360 from my computer and purchase another computer security program (non-Symantec). I purchased this program (in good faith) based on my previous (positive) experiences with Norton software and I am significantly disappointed with the Norton 360 product. Norton 360 has not lived-up to the performance lauded for it!
9 out of 10 users found this user opinion helpful.
Subscription based service, not one time purchase.
by feliusrex on March 1, 2007
Pros: Usable on 3 computers
Cons: Symantec site doesn't disclose anual fees
Summary: I was rather surprised that the CNET review didn't make any mention of the price of this product versus the other security suites. I did some digging on the ...
Summary: I was rather surprised that the CNET review didn't make any mention of the price of this product versus the other security suites. I did some digging on the Symantec site, and had to read through their FAQ to find out that it wasn't a one time purchase, but rather an anual subscription. Further more, they don't tell you what it will cost to resubscribe. While it's rather rare that such products don't have fees, they are still an important part of a purchasing decision, and 1) should be covered in the CNET review and 2) need to be disclosed in advance by the vendor. Buyer be ware of thise one.
12 out of 20 users found this user opinion helpful.
Big Bro is messing with my PC. WHY?
by buzzy1400 on March 2, 2007
Pros: Software that holds hands with PCphobes while walking across the Cyber-Street
Cons: It is doing something-just what is the question, Makes me wonder who is looking up my "cyber-dress."
Summary: Along with the new year, the infosecurity software firms have brought us a new class of tools which are billed as the ultimate in computer security: apps which allow us ...
Summary: Along with the new year, the infosecurity software firms have brought us a new class of tools which are billed as the ultimate in computer security: apps which allow us all to leave out cyber worries behind. The idea behind each of these apps is they will do the "hard work" of keeping your PC safe. Not a bad idea as the internet has become more and more like Dodge City at high noon of late. As a result, protecting your PC has become increasingly difficult. However, the notion of removing my brain from the
loop is disconcerting.
Between Microsoft "One Care", McAfee "Total Security" and Norton 360, the latter is head and shoulders above the competetion in terms of actually protecting your PC from the bugs and a myriad of other dasterdly creatures looking for an easily exploitable hole in your security software. IE-Something that will create a real mess in your computer. While 360 is the "best of breed," unless you are brain-dead, this type of security application will bother you. Why? It is never clear exactly what the software is doing to make your PC safe. The most trouble aspect of these packages should make anyone ask precisely what data is being gathered about your PC use habits without your consent? Microsoft has been nailed for abusing this right in the past, yet continues to gather info through their "Valadation" program. In short, this would drive even an experienced novice user crazy and if you know enough to setup this program, I would take my business to a full service internet security package.
If you are in the market for "Dick and Jane" level security, learn a good deal more about your PC. Certainly, enough so that giving away your ability to make decisions about computer security just seems dumb-It is!.
9 out of 13 users found this user opinion helpful.
Norton 360 dropped the ball and allowed an older trojan virus penetrate thier software
by ripper1a on November 29, 2007
Pros: There are no Pros here.
Cons: can't stop an old virus and no support from Norton on repair.
Summary: Don't waste your money on this one. It will slow your machine to a crawl and not give you basic protection, then the factory will give less than any ...
Summary: Don't waste your money on this one. It will slow your machine to a crawl and not give you basic protection, then the factory will give less than any help brfore asking for more money. I paid about $100 for the program and to fix my computer they wanted another $100.00. What a waste of money, live and learn.
5 out of 6 users found this user opinion helpful.
All I can say is "SCAM"!!!!
by cassie50rn on January 5, 2010
Pros: The bad so far outweighs the good I can't come up with anything
Cons: My biggest objection is paying for an "antivirus" program that allows a virus in and then getting charged to have it removed. On top of that fact, once the "salesman" convinced me to spend $100 for repair I was on hold for 2 hrs waiting for a tech.
Summary: It was fine until I had a problem. Over the course of several months the Norton program randomly blocked all internet access and I was not able to open the ...
Summary: It was fine until I had a problem. Over the course of several months the Norton program randomly blocked all internet access and I was not able to open the Norton program to uninstall it. I contacted their support and through "safe with networking" login they were able to remotely login, uninstall the program, change some settings and reinstall and then it would work for a bit. After the first time I knew what the problem was when it happened and I logged into safe mode and contacted their tech support. They once again logged in and did the same uninstall/settings/reinstall operation. This happened 2 more times and on the final episode they decided my computer was virus infected and when I asked how that could happen with their program in placed they replied that I had "allowed" by accepting a program download. They then transferred me to a technician aka salesman who explained that for $140 they would remove the virus and speed up my computer 3 times faster, when I said I couldn't afford that they said well for $100 they could just remove the virus which I again protested but didn't feel like I really had any choice so once the salesman got my credit card number he transferred me to a technician where I remained on hold for almost 2 hours. Once contact was made the tech logged in remotely and went through lots of different things to remove viruses (he says) and ultimately got the system working again. Of course none of my programs that require internet access are working so I'm still fussing with settings to fix things. This process took from 9AM until 8PM. When he was finished he summarized with a phone call and stated that it was not a program I had downloaded but a "lot of viruses". That reads to me that their program failed and I need my money back. I will never buy another norton product. This was by the way the Norton 360 premier 3.0 version.
4 out of 4 users found this user opinion helpful.
- Manufacturer: Symantec
- Part number: 11206511
- Description: Norton 360 provides all-in-one protection that keeps you, your family, your PC, and your information secure. This comprehensive solution combines Symantec's proven, industry-leading security and PC tune-up technologies with new automated backup and antiphishing features, providing a full circle of protection.
- Packaged Quantity 1
- Category Security applications
- Subcategory Security - security suite
- Version 1.0
- License pricing Standard
- License Type Complete package
- License Qty 1 user
- License Pricing Standard
- Platform Windows
- Distribution Media CD-ROM
- Package Type Retail
- OS Required Microsoft Windows XP Media Center Edition 2005,
Microsoft Windows XP Home Edition,
Microsoft Windows XP Professional,
Microsoft Windows Vista Home Premium,
Microsoft Windows Vista Ultimate,
Microsoft Windows Vista Business,
Microsoft Windows Vista Home Basic
- Software Requirements Internet Explorer 6.0 or later
- Min Processor Type 300 MHz or higher,
- System Requirements Details Microsoft Windows Vista Business - RAM 256 MB - HD 300 MB,
Microsoft Windows Vista Home Basic - RAM 256 MB - HD 300 MB,
Microsoft Windows Vista Home Premium - RAM 256 MB - HD 300 MB,
Microsoft Windows Vista Ultimate - RAM 256 MB - HD 300 MB,
Microsoft Windows XP Home Edition - RAM 256 MB - HD 300 MB,
Microsoft Windows XP Media Center Edition 2005 - RAM 256 MB - HD 300 MB,
Microsoft Windows XP Professional - RAM 256 MB - HD 300 MB