Trend Micro Internet Security Pro 2010
Manufacturer: Trend Micro Inc. Part number: TISP106939
- More product information:
- Editors' review
- User reviews
- Specifications
- Manufacturer info
- Bottom Line:
- Trend Micro Internet Security Pro's broad feature set combined with its look and feel make it a serious contender, but questionable efficacy and middling performance mean it's a program we're not recommending for this year.
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CNET editors' review
Trend Micro Internet Security Pro 2010 price range: $69.95
- Reviewed by: Seth Rosenblatt
- Reviewed on: 08/27/2009
- Released on: 08/24/2009
The good: Trend Micro Internet Security Pro 2010 is one of the most comprehensive security suites we've encountered, with everything covered from basic threat detection to a behavior-based prevention system to security for Symbian and Windows Mobile devices.
The bad: Virus detection and removal efficacy is hard to determine; the service is acceptable, but not stellar; and while Trend Micro Internet Security Pro offers browsing protection, launching a link from within the program feels sluggish and awkward.
The bottom line: Trend Micro Internet Security Pro's broad feature set combined with its look and feel make it a serious contender, but questionable efficacy and middling performance mean it's a program we're not recommending for this year.
If you're looking for a robust feature set from your security suite, and you want an affordable price, you could do worse than Trend Micro's 2010 products. Trend Micro Internet Security Pro, Trend Micro Internet Security, and the stripped-down Trend Micro AntiVirus plus AntiSpyware have been refreshed, with the publisher claiming significant performance enhancements to each.
Trend Micro is claiming that boot times are 20 percent faster than with the previous versions, that the programs use 40 percent less RAM, the download itself is 25 percent smaller, and that the quick scan on Windows Vista and Windows XP is 20 percent faster. There are new features, too, including an autorun disabler for USB keys, a gaming and video mode so that scans don't start while you're deep into your entertainment, and system restore features in the System Tuner. The interface has been streamlined slightly, as well, making for easier navigation.
Installation
The Trend Micro installation process is about as smooth and pain-free as you could hope a program that will have such deep hooks into your system could be. It will detect other antivirus programs and then ask for approval to remove those installed on your machine, but it doesn't require a reboot after it's done--something most competitors do.
One thing that Trend Micro fails to do effectively is call out its behavioral engine. There is a box you can check at installation to opt out of the behavioral program, but there's no detailed or clear explanation of what it is or what it does. On the one hand, technology that allows the publisher to leverage supposedly-anonymous data from customers to catch surreptitiously-running threats faster isn't new; it's been around for a few years, although this year is seeing more security suites adopt it. On the other hand, companies like Trend Micro must consider whether users will panic if it is mentioned clearly and then disable their computers from contributing data to the cloud.
As long as the data is truly kept anonymous, a behavioral engine can be an exceptional tool for preventing malware. But in Trend Micro's installation process, it looks like nothing more than another box and line-item to read before installing; it could benefit from a more detailed explanation.
A customized installation process is available for people who wish to configure program location and tweak components. Trend Micro will also run a virus check once it's done installing and automatically update its definition files.
Interface and Features
Trend Micro's 2010 interface has been further refined from the previous year's version, with less dead space and more emphasis on your security status and the ease of access to security tools. The program launches into its Overview tab, which highlights your security status with a large, colored icon: green for Protected and Red for Unprotected. Below that, there are links to your protection status, your license information, and a security report.
Each of these links drills down to essential information, exposing data in an elegant and uncluttered manner on the main page. The Protection Status link opens a window that details the status of your virus definition files, updates, firewall, unauthorized change prevention, spam filter, parental controls, and data-theft prevention. Each of these has a green On or red Off status icon, with a hidden explanation of each that can be exposed by clicking on it. Unfortunately, there's no way to get from the list to the actual deeper controls for each, but it's simple for toggling the status.
Also on the Overview tab are two buttons, one for activating a scan and one for manually updating your definition files. The scan button defaults to a Quick Scan, although it has a drop-down menu on the right side that lets you choose a Full Scan or Custom Scan. Scanning opens the scan window, which details which threats it's looking for, which files it's scanning, live results, and options to run in the background or shut down the computer after the scan is finished. Depending on how you set up the program, it will either automatically fix any threats found or ask for your input. If you choose to autofix, it will still show you a window after the scan is complete, detailing what action was taken, and the threat links to more detailed information on Trend Micro's site.
The Virus & Spyware Controls tab offers four drop-down menus. The first checks for real-time viruses and spyware when you download files, leveraging the aforementioned behavioral heuristics. It can be toggled with an on/off button, and it offers a configuration menu with a secondary, advanced-features window, and a whitelist/blacklist link that also allows for cookie control. Despite what sounds like a confusing series of submenus, in practice it was easy to navigate.
The Prevent Unauthorized Changes drop-down menu offers more granular control of installations. This is from where you would manage programs that Trend Micro doesn't recognize, with the same on/off toggle and links to settings and exceptions. The next tab is for configuring scheduled scans and custom scans. It's frustrating that such a key feature is buried deep in the interface, especially since most people are still wary of holes in real-time protection. This scheduler only controls scan schedules; it doesn't offer update scheduling. There's another scheduler for that, in different part of the program. Below the scheduler is the Quarantine, which helpfully categorizes the quarantined files as viruses, spyware, or trojans.
The Personal Firewall Controls tab continues the interface scheme, with headline-style options that expose key information in a drop-down, and then link to configuration options windows. Through the advanced-settings pane, the personal firewall exposes a wealth of firewall data, including the IP version, protocol used, and a simple description. Editing a protocol exposes even more data, for those who know how to use it.
Also in the Firewall Controls tab is the Network Connection status, which offers a cutoff switch to kill your connection to the Internet. I'm not sure how useful this feature is, or if it's just a hand-holding measure.
The next major tab, Internet & Email Controls, contains the data-theft-prevention lists, parental controls, spam filter, and protection against Web threats. The features here share lists, although not all lists are used by all the features. The Data Theft Prevention feature, for example, will block numbers and names that you specify from being sent through SMTP e-mail, Web-based forms, or instant message clients. You can also toggle which protocols are allowed to send the protected data, and which aren't, and insert your own customized data field for protection. The Web threats protection, which works to stop phishing and pharming, is heavily based on a firewall-style slider combined with whitelists and blacklists. Again, the efficacy of this is up for debate, especially in an age when a site's third-party server or ad server can be hacked without the site itself registering as risky.
As with many of Trend Micro's competitors, the parental control section can be configured for Adult, Teen, or Child, although here you also have the option for "Mature Teen" as well as to create a customized setting. The Adult user or system administrator can set access times based on user log-in, and customize the protected data field. Each of these options under Internet & Controls sports a green On or red Off toggle for quick verification.
The Other Settings tab offers more information on your Trend Micro subscription, Automatic Updates, and a definition file scheduler, toggling the Trend Micro Smart Protection Network, which controls the behavioral information your computer submits, security warning pop-up controls, password protection to keep Trend Micro from being used by others, and logs access. The interface scheme, with a simple-sentence drop-down explaining what a feature does as well as links to dig down for more settings, sort of backfires here. Most of the options in this tab contain only one settings link, meaning that what should take one click actually takes two.
Frustratingly, the update scheduler can't be set to check for updates more often than once an hour.
Features included only in the pro version include protection for mobile phones, the Trend Micro toolbar--which installs on Internet Explorer and Firefox--a system tuner for recovering disk space and defragmenting your drives, and a password-protected vault that seals if your computer is stolen and accessed. The mobile protection is available only for Symbian and Windows Mobile phones, and because of the variation of models requires configuring a download for your specific model. Mobile threats are growing, so being able to prevent browser-based attacks on your mobile for the same cost of protecting your PC might appeal to some people.
There are 2GB of online storage included for free, which is nice, but is such a small amount that it's not really a big deal. You also get automatic public Wi-Fi hotspot verification included. Trend Micro will automatically check the digital certification against the official registered certification. This sounds useful, but again, we're not sure how important it will be.
Performance
Although there were no problems navigating within Trend Micro and there were no noticeable slowdowns to the naked eye, certain Trend Micro performance hang-ups did appear. For one, the suite had a difficult time respecting the default browser setting on a Windows 7 laptop. Sometimes it would open internal program links into Firefox--the programmed default--but more often it would open them into Internet Explorer. These links--opening into either browser--took much too long to load. It wasn't clear whether this lag was because of the main suite or the Trend Micro toolbar scanning them before launching.
CNET Labs' benchmarks reveal that all three of Trend Micro's 2010 products had an uneven impact on computer performance. Trend Micro Internet Security Pro and Trend Micro AntiVirus plus Antispyware slowed boot time by 4 seconds, while Trend Micro Internet Security only affected boot time by 1.5 seconds. The Pro version also dramatically slowed down shutdown performance by nearly 8 seconds, while the basic AntiVirus dragged the shutdown cycle down by less than a second, and Internet Security added 1.65 seconds.
The benchmark of Trend Micro's full scan was quite slow, with the Internet Security Pro and AntiVirus plus Antispyware products taking 19 minutes, and the standard Internet Security taking 20 minutes. The nonbenchmarked, quick scan compared favorably with industry standards, coming in at 53 seconds. The full scan took an average amount of time, at 1 hour and 28 minutes. Besides potential hardware conflicts, keep in mind that these differences can often be attributed to the generally clean state of the benchmarking computer's hard drive, versus the number of programs and files that reside on a real-world machine.
Trend Micro's results were also uneven on processor-intensive tests. On Microsoft Office tests, the Pro suite was again the slowest, followed by the stripped-down AntiVirus. The basic suite, Trend Micro Internet Security, was the fastest of the three, running the program an average of 18 seconds slower than an unprotected computer did. This pattern repeated with our Cinebench tests. In iTunes decoding tests, however, all three notched nearly identical scores. And in the multimedia test the basic AntiVirus was faster than its two siblings by 20 seconds.
(Shorter bars indicate better performance)
(Shorter bars indicate better performance)
(Shorter bars indicate better performance)
(Shorter bars indicate better performance)
(Shorter bars indicate better performance)
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Scan time | |
Shutdown time | |
Boot time |
Unfortunately, Trend Micro's efficacy is up for debate. The company no longer participates in the trials run by AV-Comparatives.org, and the most recent data from AV-Test.org is for the 2008 version. Keeping in mind that the data is for a test from September 2008 (though the 2008 release is actually from fall 2007 because of the security industry's naming conventions), Trend Micro had lukewarm results. It was able to detect between 90 and 95 percent of malware on demand, between 85 and 90 percent of adware and spyware on demand, and only notched one to two false positives.
Support
Trend Micro offers free customer support, although if you're looking for help through the program, it will merely shove you via hot-linked FAQs toward the Trend Micro Web site. The Product Help link will keep you on your computer, but the rest jump you online. Once there, Trend Micro offers prerecorded video help, manuals, online-chat service, and phone service. The phone number is listed on the Web site behind several links, and is not particularly easy to find.
Conclusion
Trend Micro looks and feels like a professional security suite, but it's worrisome that the company doesn't participate in the major tests that its competitors are subject to. At the same time, it does include behavioral detection, which is becoming more important for catching complex threats. The mobile support is worthwhile for peace of mind, and for reminding you that just because you're on a cell phone doesn't mean you're risk-free. However, that's only available in the most expensive of Trend Micro's three packages. Overall, Trend Micro gives you a lot for your money, but lacks verification from independent testers.
User reviews
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CRAPPY! DON'T!
by fallingjeff on March 24, 2011
Pros: None that I can tell.
Cons: Slow operating, and the install removed 2 of my add on toolbars (of which I cannot re-install). Plus can't control updates, which turns off the software at random times, and crashes when online gaming or using AutoCAD.
Summary: I only TRIED to use it because my internet provider offers it for free. Not even worth Free... Guess I'll actually have to pay for something else.
Summary: I only TRIED to use it because my internet provider offers it for free. Not even worth Free... Guess I'll actually have to pay for something else.
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AWFUL AWFUL AWFUL
by dawns2005 on January 8, 2011
Pros: ABSOLUTELY AWFUL COMPANY
Cons: see below...
Summary: The problems began when I was unable to download the new Trend Micro program that I had just purchased on my credit card. I called Trend Micro customer service @ 1-800-864-6027 ...
Summary: The problems began when I was unable to download the new Trend Micro program that I had just purchased on my credit card. I called Trend Micro customer service @ 1-800-864-6027 and spoke with David. David informed me that I had to uninstall my old Trend Micro program before I would be able to successfully install the upgraded Titanium program. David said he would send me two e-mails: The first included the steps to uninstall the old program. The second had the steps to install the new program. We said good-bye and I then followed the steps in the first e-mail to uninstall the old program. To my disbelief, as soon as the steps were finished my internet connection completely stopped working. I could no longer access the internet; therefore, I could not access the second e-mail with the steps to install the new program. I called Trend Micro customer service again and spoke with Jed. Jed asked me to follow his verbal instructions to fix the problem, which I did, but when nothing worked Jed became rude and told me that I had to call my internet service provider because at this point the problem was no longer associated with Trend Micro. I calmly explained that I did not have a problem with my internet connection until the very second that I followed the steps in the e-mail to uninstall my old Trend Micro program. Jed would not acknowledge the obvious connection to the problem and continued to tell me to call my internet service provider because Trend Micro could not help me install the new program until my internet connection was working again.
I then called my internet service provider who also ran me through over an hour's worth of unsuccessful instructions over the phone. My internet service provider then advised me that I would have to call Dell, the maker of my computer, to fix the problem.
I then called Dell's Technical Support. I was on the phone with a Dell representative for over three hours. Right away, my Dell rep knew exactly what the problem was! Dell informed me that my problem is that when Trend Micro's program subscriptions expire they put out a firewall which corrupts the computers drivers. I was then informed that it would cost me $139.32 to fix the problem. Lucky me... Three hours later, Dell was finished uninstalling the old Trend Micro program, fixed my drivers, removed a virus that Trend Micro's uninstallation caused, successfully downloaded the Trend Micro Titanium security program that I had already purchased at the beginning of all of this for $55.95, and had my internet up and running again.
My next phone call was back to the Trend Micro customer service to inform them of the hell on earth that I had just experienced for the past 6 HOURS. I explained the blow-by-blow inconveniences that the Trend Micro programs had caused me. I emphasized how the security program that I purchased to protect my computer had not only failed but actually shut down my internet and caused a virus. I explained that not only did I have to invest another $139.32 into my computer to have the problems that Trend Micro caused fixed but will also be experiencing the joy of a huge cell phone bill after spending 6 HOURS on the phone. I firmly, but politely, asked for a refund. Here comes the best part?
The Trend Micro representative informed me that I should have called Trend Micro if I was experiencing a virus on my computer and that if a $55.95 refund is granted the program I had just spent over $200 on would be deactivated immediately from my computer. I laughed out of sheer frustration. I explained that I absolutely did not want anything deactivated in complete fear that the computer I just spent so much to fix would crash yet again. I also advised this representative that it is absurd that I was expected to hang up the phone with Dell (who I had paid to fix my problems) after Dell tells me I have a virus and then call Trend Micro back who was completely unhelpful and rude during the first two phone calls I had placed to them initially. My first reaction when I hear I have a virus " please oh please fix it immediately"? Not," oh wait, I should call the already unhelpful company who started this whole mess and refused to take responsibility for it!" Like I said, absurd.
For another 45 minutes, I was on the phone with Trend Micro rep who continued to put me on hold. The end of this story is that Trend Micro's best offer was a 1-month extension on my 1-year subscription. 1 month = $4.66. And the best part: My Trend Micro account does not reflex that a one-month extension was granted! Like I said, laughable.
Please beware of this company. I have never had so many problems occur with no responsibility taken by the company who caused them. If you dare to try it for yourself and you run into trouble with their programs, good luck to you. My advice: AVOID TREND MICRO PROGRAMS AT ALL COSTS. There are plenty of other security providers out there to choice from? -
BAD PERFORMANCE AND SUPPORT
by jdavidtz on January 2, 2011
Pros: Easy to install (typical of most software nowadays)
Cons: Does not have updates
does not protect from most common viruses
Has sad / no customer supportSummary: If you are reading this know that this review is honest.
Most of these other reviews on this product saying "GREAT!" and "NO PROBLEMS" are SO fake :)
This product does ...Summary: If you are reading this know that this review is honest.
Most of these other reviews on this product saying "GREAT!" and "NO PROBLEMS" are SO fake :)
This product does not protect your pc from viruses!
I have uninstalled and reinstalled my entire harddrive, and after 1 week got another LSASS.exe virus.
No updates, no support and another hardrive clean coming.
Trend Micro is more into collecting your money with flashy packaging, but just know that the porduct and tech team is far behind the "bad guys".
I really do not recommend this product to anyone. -
Trend Micro amd Symantec, Intel and AMD
by reparatorii on June 23, 2010
Pros: Verry eficient, but you have to set-up it right.
Trend Micro Vault is a big PLUS cause you can put there all the important informations and be 100% sure that they are safe.
Mobile antivirus included :).Cons: BAD BAD BAD if you install it onto an microsoft OS that has it's security corrupted or it's fake.
The page rating is a total pain. I will explain in the bottom-line summary.Summary: The browser implementation is bad, the "request a review" function is LAME , totally, I requested a review for some many time and nothing happened - and I requested for many ...
Summary: The browser implementation is bad, the "request a review" function is LAME , totally, I requested a review for some many time and nothing happened - and I requested for many times.
The symantec are way smarter, becuase, they help you identify the errors in your webpage. You create an account, they give you a file, you copy it in your ftp where the website is and, in about a week, your website is verified for vulnerabilities, wich is grait. If trend micro would implement this functions they would be no.1, hands down. The trend micro, page filter is verry good tool, but because it doesn't know the small pages and the "request a review" function doesn't work, I give it 4.5 out of 5, this is all that separates hime from 5 stars. -
I really would not recommend this product because I had
by extrender on May 14, 2010
Pros: I like the website warning that's about it
Cons: cons written below as there was not enough room here
Summary: the 1st virus trend micro was useless, I had to take my computer to the shop and it cost me $240 AU to get fixed that was August 2009. The ...
Summary: the 1st virus trend micro was useless, I had to take my computer to the shop and it cost me $240 AU to get fixed that was August 2009. The Second one was yesterday ans this time I had internet pro on with the full subscription, my computer DIED through the night. (they were sending me emails telling me how to fix it) and I was doing what they said, the last email said not leave your computer as this will work in the background when it is finished it will auto shutdown and come back on again. It killed windows. Luckily I had a friend of mine this time to help me. I rang trend micro and they said they could not give me any help as it could have been a power problem that stopped the computer from working. I was really pissed at this as I have spent alot of money for the top service here. They emails me telling me how to try and sort out the problem.My computer would not even turn on. So my friend got it going after about 5 hours, then another 3 hours putting some programs back on it. I have lost a lot of program and money because of this anti virus scanner. Now my friend who is really computer savvy has loaded avast on and he swears by it he reckons its the best. Well as you can see he has me up and running again. All in all I will not recommend Trend Micro. Its over priced and even though they wanted to help me over the phone their boss would not let them because I could not prove it wasn't a power issue even though they had recognized I had a big virus on my computer and I was following their instructions when my computer died. Make up your own mind but I would not recommended this its very expensive for the service you get
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slow ineffective overall
by hblackm1 on March 6, 2010
Pros: sounds better than it is
Cons: poor performance, worse customer service
Summary: buy any other product and you'll be ahead
Summary: buy any other product and you'll be ahead
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An Excellent Product !
by zron on February 10, 2010
Pros: The Product is an absolute breeze too set up and configure. I use it in tandem with Prevx 3.0 and Malwarebytes. No conflicts. Prevx is a behaviour based app and Trend relies on heuristics and signatures. Trend's Malware protection is excellent.
Cons: The pricing could be more competitive ! Trend has super pricing on Black Friday...stay tuned !
Summary: This is a solid user friendly Security Solution. It's light on resources and doesn't stall during surfing, I currently use Firefox and Safari as my browsers and Windows ...
Summary: This is a solid user friendly Security Solution. It's light on resources and doesn't stall during surfing, I currently use Firefox and Safari as my browsers and Windows 7 as my O.S.
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Very good protection at reasonable price
by swiperluck on January 18, 2010
Pros: Very user friendly, internet security is near perfect and just gives you a good sense of protection
Cons: Some aspects of the program may have been over simplified but apart from that no problems at all
Summary: I have got this program running on my netbook and two of my desktops and apart from running a little slow on my netbook (which is expected) over all quality ...
Summary: I have got this program running on my netbook and two of my desktops and apart from running a little slow on my netbook (which is expected) over all quality and performance is good. Much better than previous ones I have used.I def recommend it to the casual users and families.
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Excellent product.
by F1Joe on December 17, 2009
Pros: I bought this software today from the Best Buy for $29 down from $69. Took it to the office and installed on my laptop. Immediate download and scan and didn't even notice any slowdown. Worth downloading or buying and experience it for yourself.
Cons: None so far
Summary: Much better than McAffee and Norton End Point. They really eat up processing power and RAM. Also much easier to navigate than Kaspersky.
Summary: Much better than McAffee and Norton End Point. They really eat up processing power and RAM. Also much easier to navigate than Kaspersky.
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This software SLOWWWWWWWWED my CPU DOWNNNNNNNNNNNNNNNNN
by liljj1 on December 9, 2009
Pros: Easy Installation; but what isn't nowadays?...
Cons: USED UP SO MUCH OF MY RESOURCES; COULDN'T WATCH A VIDEO; shoot the ADVERTISEMENTS WOULD NOT EVEN RUN CORRECTLY (I know we hate advertisements; but I didn't know how much I missed them once they were no longer an option! HA!
Overpriced!Summary: This software is horrible; now I had the Trend Micro Basic for 09 and my CPU ran ok with it; I have a Toshiba Satellite Dual Core w/Windows Vista. ...
Summary: This software is horrible; now I had the Trend Micro Basic for 09 and my CPU ran ok with it; I have a Toshiba Satellite Dual Core w/Windows Vista. So I was very content; so content that I obtained Trend Micro for 2010 but the Pro version instead....OMG, when I say it made my computer slow; I mean; it was so bad that I didn't even want to get on the internet. I then of course went online and woe and behold; Trend Micro was ranked around #1 & #2 for using up resources. I was so upset; I have now wasted money. But FORTUNATELY, Viper has an OUTSTANDING Antivirus which is ranked in #1 for using the less resourses; they are even ranked #1  for their antivure software. If you don't believe me, go this website (they even have charts that compare Vipre to Kaspersky, Panda, BitDefender, ESET Nod32, Norton, PCTools, WebRoot, McAfee)....http://www.pcantivirusreviews.com/reviews/vipre_antivirus.html.
Just an example: Percent of Memory used w/Realtime Protection: VIPRE 0.5% / Trend Micro - a whopping 6%!!!
THANKS VIPRE, I love you!!!!!!!!!!!!!
Specifications
- Manufacturer: Trend Micro Inc.
- Part number: TISP106939
- Bottom Line: Trend Micro Internet Security Pro's broad feature set combined with its look and feel make it a serious contender, but questionable efficacy and middling performance mean it's a program we're not recommending for this year.
General
- Category Internet
- Subcategory Internet - internet security
- Version 3.0
- License pricing Standard
Software
- License Type Complete package
- License Pricing Standard
- Package Type Retail
System Requirements
- Min Processor Type Intel Pentium
- System Requirements Details Microsoft Windows 7 - HD 500 MB,
Microsoft Windows Vista - RAM Microsoft Windows Vista),
Microsoft Windows XP
Manufacturer info
- Manufacturer profile
- Browse Trend Micro Inc. products on Shopper.com
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- Manufacturer:Trend Micro Inc.
- Phone: 1-800-228-5651
- Email: info@trendmicro.com
- Fax: 1-408-257-1500
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