Dell 1320c Color Laser Printer

Manufacturer: Dell, Inc. Part number: 222-8624

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$241.53 - $249.00 at 3 online stores

CNET Editor rating:
3.0 stars Good
Average user rating: 2.5 stars out of 3 reviews

More product information:: Editors' review; Product brief; User reviews; Specifications; Manufacturer info

Bottom Line:: The Dell 1320c is a decent choice for a small office or work group, but a little more cash will net you a faster printer with better print quality.

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CNET editors' review

Dell 1320c Color Laser Printer

price range: $241.53 - $249.00

The Dell 1320c is a decent choice for a small office or work group, but a little more cash will net you a faster printer with better print quality.

The good: Inexpensive; fast color prints; great text print quality; single-sheet manual feed slot.

The bad: Slow black prints; black prints need to be darker; color graphics printing could use some improvement; memory and paper input are not expandable; no auto-duplexer.

The bottom line: The Dell 1320c is a decent choice for a small office or work group, but a little more cash will net you a faster printer with better print quality.

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The Dell 1320c is a low-cost, color laser printer geared for small businesses or work groups. The $300 USB-only printer is slower than its competition with black prints but picks up the slack on color prints. Though not without its faults, the print quality is sufficient for most business uses. If you print a ton of black text documents, you're better off with the $400 Lexmark C500n, and if you want a better balance of print speeds between color and black, try the $400 Oki C3400n. The Oki's print quality is a bit better than the Dell's, too.

Design
The Dell 1320c's design is basic and straightforward, befitting its small-office role. The dark gray printer sits 15.6 inches wide, 16.6 inches deep, and 14.8 inches tall, and weighs a bit less than 40 pounds. The control panel is limited to two buttons (cancel and continue) and a graphic representation of the printer with LEDs that light up to indicate where a problem is occurring. For example, the paper tray area icon lights up when the tray is open, and the four toner icons light up if toner is running low--useful since the printer lacks a text LCD.

The main paper tray holds 250 sheets of regular paper, and a single-sheet manual feed slot resides on the front of the paper tray. The input capacity is not expandable on this model. The top-mounted output bin holds up to 150 sheets.

The four toner cartridges are hidden behind a panel on the right side of the printer. The cartridges for this unit are small and lightweight. Pulling them out, however, causes toner to dust your desktop--you've been forewarned. Each cartridge comes in two capacities: 1,000 prints and 2,000 prints. The small black costs $45, and the small color cartridges cost $59 each. The larger versions of each cost $60 and $79, respectively. Using the larger cartridges for best value, we calculate that a black-only print costs about 3 cents and a full color page costs about 15 cents. Both costs are reasonable, though slightly higher than those for the Oki C5500n. The monthly duty cycle is 35,000 prints.

Features
The Dell 1320c has the basic features you'd expect from a basic color laser printer. The base model connects via USB only, but you can add on a network adapter for $50. It ships with a 333MHz processor and 64MB of nonexpandable memory. There's no duplexer unit available for the 1320c, but the printer's driver will assist you with a manual duplex print job. Likewise, the driver can help you shrink or enlarge a print, create a poster or booklet print, and make N-up prints.

Performance
Compared to its similarly priced competition, the Dell 1320c is a bit slow with black prints, but faster with color. It printed black text at a rate of 12.11ppm, slower than the Samsung CLP-300N, the Oki C3400n, and the Lexmark C500n. With black graphics, it fell well behind both the Lexmark and the Oki, but was much faster than the Samsung. The Dell was the fastest of the bunch at color prints, just edging out the Oki and was the second fastest at color graphics, falling behind the Oki.

CNET Labs' color laser speed tests (pages per minute)
(Longer bars indicate better performance)

Color graphics

Color text

Black graphics

Black text

Lexmark C500n

6.43

6.88

19.80

19.86

Oki C3400n

11.92

8.38

16.01

15.55

Samsung CLP-300

3.71

3.77

3.68

13.49

Dell 1320c

9.94

8.79

13.11

12.11

The Dell's print quality was more than serviceable for a small office or work group. The black text print showed excellent quality, though the text leaned more toward dark gray than a true black. The color text could be improved with better color blending. The black graphics print looked faded (again, more dark gray than black), and the photo elements need to be sharpened up. The color graphics print showed the most problems. We saw banding in color and grayscale gradients, and the colors were too ruddy while the blacks weren't dark enough. We also noticed that the Dell had problems handling barcode patterns. On the other hand, the photo elements showed good detail, and color blocks were nicely saturated. Overall, the Dell 1320c's print quality is good enough for normal office use, but it's not the best choice if you value speedy black prints.

CNET Labs' color laser quality
(Longer bars indicate better performance)

Color graphics

Color text

Black graphics

Black text

Lexmark C500n

Good

Excellent

Oki C3400n

Fair

Good

Excellent

Dell 1320c

Fair

Good

Excellent

Samsung CLP-300

Fair

Good

Fair

Good

Service and support
Dell backs the 1320c with a standard one-year warranty, though you can pay to extend the warranty to up to five years. Dell provides 24-7, toll-free phone support. The company's Web site provides drivers and downloads, FAQs, manuals, as well as user forums.

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Product brief

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User reviews

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Average user rating: 2.5 stars out of 3 reviews

Showing opinion 1 to 3 out of 3

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3 stars

Won't print non-standard paper sizes

by fwbaumann on April 19, 2008

Pros: Image Quality ok for laser color printer

Cons: Won't print non-standard paper size and aybismal support

Summary: If you do 8.5x11 enevlopes ect. this printer may be for you. If you want to print a 4x6 photo or some odd paper size, tough luck. I managed ...

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Summary: If you do 8.5x11 enevlopes ect. this printer may be for you. If you want to print a 4x6 photo or some odd paper size, tough luck. I managed to print a photo using an envelope setting and I had to run through several photo editing products before I was even able to print a marginal photo. There is no reason why a printer shouldn't have a custom paper size and even less of a reason why a printer with a "fine photo" option shouldn't support a 4x6 format.

The support was abysmal...The following is an example of the support:
04/18/2008 09:46:52AM Fred B: "been there done that. Just gives printing pref NO custom size no 4x6 sizes"
04/18/2008 09:47:36AM Agent Cp_Larry): "Can you access the print setup from there, there should be an option that says paper size."
04/18/2008 09:48:07AM Fred B: "yep...no 6x4 and no custom size"
04/18/2008 09:48:31AM Agent KCp_Larry): "If the options aren't there, then there is no way to make that change."
04/18/2008 09:48:57AM Agent Cp_Larry): "Your best option for that type of printing is an inkjet printer." 04/18/2008 09:49:11AM Agent (OKCp_Larry): "They have better options, and can print the photo's in better quality."
04/18/2008 09:50:30AM Fred B: "So you have a printer with a "print fine photo" option that won't print photos. And your advice is to go buy another printer...That's good advice, you can be sure it won't be a dell product."
04/18/2008 09:51:13AM Agent (OKCp_Larry): "The choice is yours sir, unfortunately i don't make products, or the options on them."
04/18/2008 09:51:19AM Agent (OKCp_Larry): "Is there anything else i can help you with today?"
04/18/2008 09:56:10AM Fred B: "Yes, you may want to bump this up the line..I'm sure there is a way to do this. I find it incredible that there is no way to do custom sizes on an expensive business printer...There is probably a work around for this problem you just need to find it. Unfortunately getting another printer is not an option as we have purchased ink and supplies for this Sunday. I'm deeply disappointed in the service provided. 04/18/2008 09:58:06AM Agent (OKCp_Larry): "Ok sir, It's going to take me just a few minutes and i'll be right back with you."
04/18/2008 10:01:30AM Agent (OKCp_Larry): "Sir currently the printer is working as designed, we have checked all the available options and settings and it is not available on this printer. That being said i would be happy to escalate your issue if you would like, though that will not change the way the printer is designed to function or the settings available.
04/18/2008 10:01:45AM Agent (OKCp_Larry): "If you would like, i can contact the advanced printer support team, and escalate your issue right away." 04/18/2008 10:04:00AM Fred B: "No this is something for your company to consider. I will find the work around myself...." 04/18/2008 10:06:00AM Agent (OKCp_Larry): "All right sir, if you would prefer to work on it yourself, i can only wish you good luck in your endeavors and wish you a great day."
04/18/2008 10:06:01AM Agent (OKCp_Larry): "Are you satisfied with the service you received today?"
04/18/2008 10:06:15AM Fred B: "no" 04/18/2008 10:07:03AM Agent (OKCp_Larry): "That's unpleasant, hopefully in the future we'll be able to meet your technical support needs, until then have a good day, and thank you for choosing dell." 04/18/2008 10:07:05AM Agent (OKCp_Larry): "Thank you for patience and cooperation. You can always reply to the email I send you and someone from our team will contact you as soon as possible. Please visit www.support.dell.com for additional information regarding your system, troubleshooting tips or to request further assistance. Thank you for choosing Dell and have a great day! If you require further assistance, please visit us at support.dell.com

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4 stars

spend a little more to get a lot better...

by techlibrarian on April 19, 2008

Pros: cheap, cheap

Cons: what aren't the cons/

Summary: I saw advertised on T.V. that the Dell Printer had won a JD Power & Associates award so I felt good about advising my boss to buy it. The ...

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Summary: I saw advertised on T.V. that the Dell Printer had won a JD Power & Associates award so I felt good about advising my boss to buy it. The printer is big and bulky and noisy and produces very little for so much noise. I hate the manual feed, because the printer forcefully grabs your item which usually causes it to shift ever so slightly which causes the printing to be off. After having the printer for only about 4 months, and replacing the toner, it tore up. It would not print and continued to say, "warming up." I called customer service which was another nightmare (waiting on hold over ten minutes), to find out that the printer had to be replaced. I would spend a couple more hundred dollars and get an HP, Lexmark, or anything other than this Dell Model. As the saying goes, you get what you pay for.

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8 stars

Great printer for the money

by zimmelman on April 4, 2008

Pros: Fast, Clean, Nice Color Graphics

Cons: Toner is a bit more than the competition.

Summary: I bought this printer because Dell made me an offer I couldn't refuse -- $200 including network card, shipping and tax. As it turns out, it's a very ...

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Summary: I bought this printer because Dell made me an offer I couldn't refuse -- $200 including network card, shipping and tax. As it turns out, it's a very nice printer. Even my pictures turn out looking pretty good using standard paper.

I was surprised how quickly full page color images print -- Less than 10 seconds.

The toner is a bit expensive, but we have 2 other laser printers, so we'll only use this one when color is needed.

While I was setting it up, I needed a little support. I dread calling anyone's support. I don't speak Indian, nor do I hear very well, so the accents give me tons of trouble. Well, not only did I get someone in the U.S., but they were prompt and knowledgeable. I must say, it was the best Dell support experience I've ever had, period.

So far this has been a great little printer. If you can get the same deal I got, go for it.

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Showing opinion 1 to 3 out of 3

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Specifications

Manufacturer: Dell, Inc.
Part number: 222-8624

General
Printer Type Personal printer - Laser - Color
Form Factor Desktop
Width 15.7 in
Depth 16.6 in
Height 14.9 in
Weight 37.9 lbs
Printer
Print Speed up to 12 pages/min - Color - A4 (8.25 in x 11.7 in), up to 16 pages/min - B/W - A4 (8.25 in x 11.7 in)
Connectivity Technology Wired
Interface USB
Max Resolution ( B&W ) 600 dpi x 600 dpi
Max Resolution ( Color ) 600 dpi x 600 dpi
Image Enhancement Technology 2400 IQ
Processor
Processor 333 MHz
RAM
RAM Installed ( Max ) 64 MB / 64 MB (max)
Media Handling
Media Type Recycled paper, Plain paper, Cover paper, Coated paper, Labels, Envelopes
Max Media Size (Custom) 8.5 in x 14 in
Media Sizes Letter A Size (8.5 in x 11 in), B5 (6.93 in x 9.83 in), Legal (8.5 in x 14 in), A5 (5.83 in x 8.25 in), Executive (7.25 in x 10.5 in), Folio (8.5 in x 13 in), A4 (8.25 in x 11.7 in)
Envelope Sizes International DL (4.33 in x 8.66 in), International C5 (6.38 in x 9 in), Japanese Postcard (3.95 in x 5.83 in), Monarch (3.87 in x 7.5 in), Com-10 (4.13 in x 9.5 in)
Media Weight 60 g/m2 - 216 g/m2
Total Media Capacity 250 sheets
Media Feeder(s) 1 x Autoload - 250 sheets - Legal (8.5 in x 14 in) weight: 60 g/m2 - 216 g/m2
Max Media Capacity 250 sheets
Output Trays Capacity 150 sheets
Duty Cycle
Monthly Duty Cycle 35000 pages
Cartridge / Printhead Included Qty 4
Telecom
Modem None
Networking
Networking None
Connectivity Technology Cable
Scanner
Type None

Copier
Copier Type None
Expansion / Connectivity
Expansion Bays Total (Free) None
Expansion Slots Total (Free) 1 ( 1 ) x Expansion slot
Interfaces USB 2.0
Connections 1 x Hi-Speed USB - 4 pin USB Type B, - USB 2.0
Compatible Slots None
Miscellaneous
Consumables Included 1 x Toner cartridge ( Yellow ) - up to 1000 pages, 1 x Toner cartridge ( Magenta ) - up to 1000 pages, 1 x Toner cartridge ( Black ) - up to 1000 pages, 1 x Toner cartridge ( Cyan ) - up to 1000 pages
Features Security lock slot (cable lock sold separately)
Compliant Standards CUL, EN55022, GS, C-Tick, UL, CE, NEMKO, EN 60950, GOST, EN 61000-3-3, EN55024, DHHS, IEC 60825-1, NOM, WHQL, IEC 60950, ICES-003, EN 61000-3-2, FCC Part 15, FCC CFR47, SABS, SASO, FCC Class B certified
Power
Power Device Power supply - Internal
Voltage Required AC 120 V
Power Consumption Operational 265 Watt
Power Consumption Stand by / Sleep 35 Watt
Battery
Type None
Software / System Requirements
Software Included Dell OpenManage, Drivers & Utilities
OS Required Microsoft Windows 2003, Microsoft Windows XP, Microsoft Windows 2000, Microsoft Windows Vista
Peripheral / Interface Devices USB port (compatible with 2.0 specification)
Environmental Standards
EPA Energy Star Compliant Yes
Manufacturer Warranty
Service & Support 1 year warranty
Service & Support Details Limited warranty - Replacement - 1 year - Shipment
Environmental Parameters
Min Operating Temperature 41 ?F
Max Operating Temperature 89.6 ?F
Humidity Range Operating 15 - 85%
Sound Emission (Operating) 50 dBA

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Dell 1320c Color Laser Printer

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CNET editors' review

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Specifications

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Printer

Processor

RAM

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Duty Cycle

Telecom

Networking

Scanner

Copier

Expansion / Connectivity

Miscellaneous

Power

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Software / System Requirements

Environmental Standards

Manufacturer Warranty

Environmental Parameters

Manufacturer info

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