HP Officejet Pro 8500 Wireless
Manufacturer: HP Part number: CB023A#B1H
- Bottom Line:
- The HP Officejet Pro 8500 wireless makes a convincing inkjet argument for offices with a high volume of prints. With a function touch screen, multiple networking options, and an astoundingly fast print speed, it makes perfect sense to give this workhorse an Editors' Choice award.
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as of 04/16/2014Refurbished
CNET editors' review
price range: $465.45
- Reviewed by: Justin Yu
- Edited by: Rich Brown
- Reviewed on: 09/07/2009
- Released on: 03/30/2009
The good: Autoduplexer; automatic document feeder; easy to use 3.4-inch LCD touch screen; painless 802.11b/g wireless setup; industry-leading print speeds; excellent quality prints.
The bad: Lacks autodial fax buttons, Bluetooth, and a dual paper input tray.
The bottom line: The HP Officejet Pro 8500 wireless makes a convincing inkjet argument for offices with a high volume of prints. With a function touch screen, multiple networking options, and an astoundingly fast print speed, it makes perfect sense to give this workhorse an Editors' Choice award.
Good printer, took forever to install.
by webserf on August 11, 2009
Pros: Decent print quality. Not the first choice for photos, but this is really more of an all-around printer for a small office. Rated it Good, because of confusing sales ploy, which does not allow all features in each version.
Cons: Took over 2 hours to install software and printer on an XP pro machine.
Base model does NOT have wireless networking ability and also does NOT have the larger LCD screen.
Separate Printheads is a huge negative which adds to lifetime printer cost.
Summary: MY main beef is that they have 3 versions of this printer, instead of giving this printer 3 different model numbers. Make sure your version has the features you want! ...
Summary: MY main beef is that they have 3 versions of this printer, instead of giving this printer 3 different model numbers. Make sure your version has the features you want!WORST printer I've ever owned.
The idea is good, but overall this will never be more than a casual use printer for a small office. HP says it is capable of printing 15,000 pages a month, and then goes on to say you shouldn't print more than about 1,250. IT is a rediculous sales ploy to sell it as a 15,000 page a month printer and then tell the customer it really should not be used that way. WHY? Because the printheads are only capable of printing about 15,000 before being replaced at $90 each.
COST reality check... if you print 500 pages a month, you will easily spend $50 a month in ink. If you print only a handful of pages a month, then this will be a great printer for you, whilst giving fax and scan capability! The scanner is great and I use it a lot to scan and save documents that I don't need tp print.
Fax memory seemingly is only for inbound faxes, as my experience with outbound faxes does not scan into memory and then send the fax. This means you wait whilst a large number of pages is being faxed before taking the papers back to your workspace.
This printer comes in a base model that does not have the larger LCD screen or Wireless Capability.
Even though this review is mostly pointing out negative aspects of the printer, it does do a good job printing/faxing/scanning, and would be just fine for a home office that prints about 100-500 pages a month. More than that, I would highly suggest a more robust printer solution.
I hope this review is helpful!
Updated on May 27, 2011
After 2 years of trying to like this unit, I've given up.
IT has the highest, by far cost to use of any other printer I've owned.
The printer virtually shuts down if one of your ink cartridges are empty. Faxing stops. Scanning stops. Even though fax and scan are separate features of the printer, it will stop working until you replace ink. Horrible.
Also, it spends soooooooo much time and ink "self-checking", that I've been pressed to get more than about 200 pages of printed text out of it, even though it's supposed to print nearly 1,000 pages of standard text.
In 2 years, I've printed 1,800 pages, at a cost of over $500.00 in supplies, which included replacing the print-heads.
REMEMBER: if you buy a unit that is old stock, the print-heads and ink cartridges are designed to "time-out" on a certain date. This means you could buy a "New" printer, the ink of which will "deplete" before you even get use out of it.
Updated on May 27, 2011ZERO STARS. If I could change my "star" rating, I would give it a zero. As you may see, I've become so frustrated with the printer that I'm hoping to stop (or dissuade) at least one other individual from buying it, OR the next version of the 8500. To be honest, I'd stay AWAY from HP printers, as they do not easily accept CISS units for those who print a lot of volume. Chips cannot be reset, and the printers become bricks (no scan or fax) when any of the ink is depleted.
36 out of 39 users found this user opinion helpful.
Out of control ink usage to get a decent quality copy.
by brewfish4 on September 10, 2009
Pros: When on best settings, the quality is fantastic.
Cons: The color cartridges are EXTREMELY expensive, and they do not last. The promise is 1400-2200 pages per catridge--this is only true if you publish everything in draft mode, which you could not pass out as a newsletter or a flyer.
Summary: I have owned this machine for 3 weeks. I have done fewer than 600 copies. 500 were a garden newsletter with some color. The rest are photographs of monarch caterpillars, ...
Summary: I have owned this machine for 3 weeks. I have done fewer than 600 copies. 500 were a garden newsletter with some color. The rest are photographs of monarch caterpillars, butterflies, etc. Now I understand that I should not expect the 1400-2200 thing, but I am on my THIRD cartridge for yellow, magenta and blue, and my second for black. Totally unacceptable. I called HP and they couldn't have cared less, and just said, too bad. Anyone have any suggestions???
17 out of 19 users found this user opinion helpful.
loses network connect, print problems, software crashes
by the_bubs on December 24, 2009
Pros: Fast, good quality output
Cons: Poor tech support
Connectivity to network fails
parital page printing
document feeder jams
scanner options not available as advertised, or too confusing to figure out
Summary: Technical support offered me suggestions that were not applicable or already available to me online. Did web-wide search for "HP 8500 loses connectivity to network" and found out I was ...
Summary: Technical support offered me suggestions that were not applicable or already available to me online. Did web-wide search for "HP 8500 loses connectivity to network" and found out I was not alone with this problem. Printer goes to sleep and we need to reboot printer and computer to regain connectivity; On occassion, after that repair, it prints the same documment over and over again until you take it off-line and reboot the printer a second time. On occasion the bottom of the last page would not print; only solution was to reboot or change from "draft" to "normal" print mode or reboot. Would tape receipts to a page and found they would not go through the document feeder (old HP never complained); all pages on flatbed scanner are 8.5 x 14 and have to be manually cropped; "help" says I can set output size, but it's grayed out and not an option. Plain paper misfeeds - 3 pages of a 20 page document won't copy - are fed through with another page. Daily software crashes from hpqtra08.exe; did a web-search (just type in the name of the program) and it appears this is a wide-spread problem with HP. HP tech support was polite, but did not solve the problem. I did not keep going back to them. It is possible that they might have solved my problem if I had more time, but I spent hours trying to get this thing to work and could not devote any more time to fixing the failures.
12 out of 12 users found this user opinion helpful.
Worthless actually refering to the Premier version
by oceania22 on May 1, 2009
Pros: Lovely design and appears to have great features. That is the end of a short list. Great paper weight or major environmental hazard if you throw it out the window in frustration.
Cons: Features don't work! Second paper tray (per tech support) isn't supposed to be used with faxing or copying even though user manual insinuates it can be.
Poor tech support and customer service with limited knowledge about the product.
Summary: I wanted a product that was easy to use, intuitive, didn't need a babysitter and delivered all the features it was marketed to have. Unfortunately, this printer offers none ...
Summary: I wanted a product that was easy to use, intuitive, didn't need a babysitter and delivered all the features it was marketed to have. Unfortunately, this printer offers none of the above. It was provided as a replacement by HP for the long troubled L7780. I had at least 4 of those. This is absolutely no better.
Bends, tears sides or corners of paper, when 1st paper tray runs out, won't pull from 2nd paper tray during copying and faxing (only during document printing from your computer per HP tech support). User guide and sales information indicates great machine but my experience is lousy tech support and non-functioning features. Ink hog even in draft mode.
And HP calls this their high end machine...if this is quality high end, I hate to imagine low end and poor quality.
Don't waste your time or money on this product. Check out other manufacturers.
14 out of 17 users found this user opinion helpful.
Painful setup, but cool features
by dpigraphicsllc on July 13, 2009
Pros: The print quailty is very good for images if you set print quality it to "best." If you change the default print setting to "economy" mode, it prints very fast.
Cons: Set up process was very long, painful, and problemmatic. The fax setup wizard does not accommodate all possibilities; i.e., distinctive ring. Had to set it up via printer software. The machine is very loud. Clunking sounds leave me concerned.
Summary: Having only owned this AIO for only one day, I haven't yet learned or used all of its features (which are many). However, the setup was "painful" (and I ...
Summary: Having only owned this AIO for only one day, I haven't yet learned or used all of its features (which are many). However, the setup was "painful" (and I am an IT professional!) so I wanted to report on this 'con' sooner than later. Perhaps I'll submit another review once I've used it a while. I do like the fax to email feature -- very cool!Day 3 and this all-in-one is being returned. After spending 2 days trying to get the wireless connection stable, I give up. I've reinstalled the software twice, opened my firewalls, opened ports, added all the HP services as exceptions, and no matter what I do (that's been recommended by others who have the same problem), nothing works to keep my connection on. The printer printer says I am connected, but the software keeps disconnecting. The longest I've had it going is a half hour, then it says there's a error in the printing system. My laptop is new, so I know that's not the cause. If you are considering this all-in-one to use as a wireless device, I strongly recommend you do not buy it. I have a technical background and have installed many printers, but I have never had problems of this magnitude. Definitely a lemon by my standards, as well as all the others who've posted threads such as mine.
Updated on Jul 15, 2009
11 out of 11 users found this user opinion helpful.
Not worth the money.. Buy something else.
by shechtel on January 27, 2010
Pros: Fast print on draft mode. 2 paper trays. OCR on scan is acceptable. Nothing else is good about this printer. How did C-Net rate this piece of junk so high?
Cons: It took a level 2 HP engineer 6 hours to install this printer on my computer. Nothing about this printer works as advertised. See comments below.
Summary: DO NOT BUY THIS PRINTER. The first HP8500 arrived broken and could not be used. Second one was broken too, but I was so mad about unpacking, set up, going ...
Summary: DO NOT BUY THIS PRINTER. The first HP8500 arrived broken and could not be used. Second one was broken too, but I was so mad about unpacking, set up, going to the store, waiting in line... etc., I decided to live with it. Careful though, if the ink door does not close properly the printer will not work. The HP8500 Premier is cheap Chinese plastic junk. It is noisy, flimsy, and not intended for the amount of use that HP advertises. Only the top paper tray can be used for odd shaped paper (envelopes). If you run out of paper in tray 2, the printer will frequently default to tray 1 (despite whatever settings you use) and will eat up expensive envelopes printing your document. Forget about printing labels, the print driver is faulty (marginless paper) and the printer will cease working. It then takes a total reboot of the system to get it working again. HP said that they were working on a software fix... ya right. There is no print "door" or tray to load special papers, such as checks, envelopes, or 1 off documents. So the 2nd tray is almost worthless. Try this to email a document: 1: select HP Solution Center; 2: select option to scan; 3: Select if color or B/W, 4: add email address of recipient into the HP Solution Center book that does not alpha sort, 5: select send copy to yourself or you will never get a copy... and you must retype your email address each time 6: load pages 1 by 1 because the damn feeder double sheets... 7: pray that it works. The printer DOES NOT interface with Outlook (like Canon). Scan to document for OCR is OK, but does not scan to WordPerfect. Scan/Fax interface is burdensome and sloooow. Auto sheet feeder frequently double feeds when scanning multi page documents. This is the worst HP product I have ever owned. Barely a 1 star.
7 out of 7 users found this user opinion helpful.
Don't buy! Initial good features soon replaced with bad
by mgoblue2010 on July 28, 2010
Pros: It had all the features I needed for an all in one copier: scan to network, fax, duplex and reasonable ink costs, at a price that I could afford. I needed it for my home office.
Cons: Despite CNet editor's high rating on the new model, the printer is not designed to last more than a couple months after warranty. Ink usage was very high. Print head check happens all the time during print jobs. Makes a quick copy a 10 minute wait.
Summary: It broke about 60 days after warranty. Despite editor's high rating of the new model, this product is designed to barely make it past its one year warranty. Check ...
Summary: It broke about 60 days after warranty. Despite editor's high rating of the new model, this product is designed to barely make it past its one year warranty. Check out the blogs folks. I got the dreaded "paper jam" error message so many are getting. HP told me to buy another at a reduced price. If that was costing them money, they wouldn't offer it. So bottom line is that this is a $50 printer sold for $300 bucks. When it breaks (and it will very soon!!) they'll try to talk you into buying an "upgrade" at 50% of the purchase price you paid. (That's their way of getting more money out of you without giving you any service, if you weren't able to put that together.)
The "paper jam" error message is very common and can't be fixed. Not the type I got. Hardware breaks inside and triggers a perpetual paper jam message. Again, very common in the HP trouble shooting blogs. You can spend hours trouble shooting and dismantling the product, like I did. Eventually you will be told by a service man or HP itself that your only option is to buy a new printer. I paid $350 to get 400 days of use out of it. My kids have toys that last years longer. This is 2010. The technology companies like HP have the ability to make a printer that lasts more than 400 days...especially for a price tag of $300+. It is just unacceptable that we buy into the notion that printers break and we need to buy one every year. My TV's, radios, stoves, cars, video games and computers last longer than one year. Why is a printer any different?? The product is garbage and CNet ought to survey consumers a year or so after they review a product. If they did, they would take their editor's high rating off this to preserve their reputation. Whatever good you can say about the features at time of purchase, means nothing when it breaks days after warranty.
Do not buy an HP pro 8500 printer. I won't think of purchasing an HP printer for a long time. They have converted me to their competitors. After all, they can't do any worse! HP has become a company that is trying to ride on its name and make money off of the mass production of cheaply made products. At least that's true in their printer lines.
5 out of 5 users found this user opinion helpful.
WORST TERRIBLE CHEAP QUALITY PRINTER STAY AWAY GUYS
by aknish10 on February 12, 2010
Pros: Just Looks Good!!!
Cons: Bought This Printer from Hp.com and Within a Week the wires in the Print head tangled up and printer stopped working. Got a Replacement as New after a Shouting Match, Now the second one is too Not working Due to Screen Freezes up. Worst Printer ever
Summary: HP 8500 PRO WIRLESS
Bought This Printer from Hp.com and Within a Week the wires in the Print head tangled up and printer stopped working. Called Hp Support and ...
Summary: HP 8500 PRO WIRLESS
Bought This Printer from Hp.com and Within a Week the wires in the Print head tangled up and printer stopped working. Called Hp Support and was Appalled by How Little the Tech Support knows and Spoke to them for 2-3 hours and then the Hp Support says that they will Replace the Printer with Refurbished Printer, I Paid in Full for a Brand New and why should I take in Refurbished printer of No Fault of mine. After a Shouting Match I was again Transferred to Case Manager and then She send me a Brand New Printer which arrived after a Week, Tried Installing the Printer the same day and but this time a NEW PROBLEM ARISE, PRINTER STARTS TO FREEZE UP during Setup and this Problem was New to Tech Support. To make the Long Story Short it?s more than 2 weeks I don?t have Printers Sorry I have 2 printers which are just of No use and are just Piece of Junk, Guys Stay away from Hp and their Printers.
5 out of 5 users found this user opinion helpful.
A cost effective alternative to color laser AIOs
by PeteC22 on January 9, 2010
Pros: Low operating/consumables cost; great features for home/home-office/small business usage; easy set up, if initially lengthy; fast, high-quality plain paper text & graphics; decent photo printing
Cons: No separate paper/media slot for envelopes; would have wished for touch screen to be able to pivot/adjust viewing angle
Summary: Although I am sure there are always the "lemons", I have to question some of the reviews that I've seen. I replaced a PhotoSmart AIO and Brother B&...
Summary: Although I am sure there are always the "lemons", I have to question some of the reviews that I've seen. I replaced a PhotoSmart AIO and Brother B&W laser with this printer. I needed a printer that was better suited for text printing with good speed/volume, at low cost, while still retaining a degree of photo-centric features, as I use this for both home projects and work documents.
Installation was very easy, if initially lengthy (the ink tanks & print heads need to be initialized). I use ethernet, since the printer is near my router, but did try the wireless, and it too was simple enough, but I believe that an ethernet connection will result in more consistent performance for a networked printer! I set this up on 2 notebooks and a netbook so far, with Windows Vista and Windows XP (no Win 7 computer yet), and there were no difficulties at all...picked the features that I wanted and that was it.
I have had none of the paper-handling woes that I have read about: Plain paper, envelopes (wish that it had a separate page/envelope slot though!), 4x6" photo paper...no jams, no errors. Nor have I had any difficulties with the ADF, but I primarily scan plain paper documents. I set up the fax on my primary phone line, which includes a phone/answering machine and dsl. Once set up, the fax has worked fine (I have had no issues with "skipped" pages, or fax settings such as color versus B&W). Copies are quick, and accurate, and although the duplex feature does impose a time delay, it works well for me. Photo printing is very acceptable, though it is a notch below what my PhotoSmart printer is capable of producing, but far, far better than any color laser that I've used. The memory slots and pict-bridge compatibility along with the lcd screen for previewing makes it reasonably flexible for photo duties. Blue tooth would've been nice, and I do wish that the lcd screen could be adjustably angled for easier viewing.
Printing? almost forgot that! It is fast...decent enough speed in normal mode, but the quality in draft is so acceptable, that I print most of my work documents, B&W and color, in that mode and it is really quick! Charts/graphs and business graphics are really sharp in normal mode, and I will not hesitate to print trifold brochures with this printer...unlike many ink jet printers, which print color graphics on the washed-out side, the pigment based inks print color just as bright as most color laser printers.
Maybe it is because I have it ethernet connected versus wireless, but I have no issues with this printer not "waking up" from sleep mode.
The two print heads cost $59 each, and should last approximately as long as most laser printer drums, but I have not gotten to that point yet, so we will see. At any rate, I will replace a $59 print head versus color laser drums, not to mention fusers and belts any time!
At a cost of $35 for a 2,200 page rated black cartridge, and $25 each for the C,M,Y carts rated at 1,400 pages, not to mention the much lower than laser electric usage, I expect this to be an economical printer (Yes, the rated pages per cart are approximations! Neither ink jet nor toner carts ever tend to meet these numbers, almost any graphics printing outside of simple text lowers those numbers, but it is rated by the same standard as the other printers)
Time will tell if this is as rugged as it appears or is rated, but if you want an AIO that can print a decent volume, at good speed, and won't break the bank on consumables ($114 for a full set of XL carts versus easily $300 - $400 for color laser toner rated at the same page range), then the 8500 Pro may be a good choice.
7 out of 10 users found this user opinion helpful.
Disappointing photo prints from a Macbook
by pilot1173 on September 30, 2009
Pros: Decent printer. Printed good photos from my PC
Cons: Terrible photo prints from a Macbook using Mac software, HP software or Photo SHop software. HP tech support gave up after 2 tries, waiting over 1 hour each for service ... Adobe service equally un helpful.
Summary: Can't print photo's from a Mac ... Company cannot help.
Summary: Can't print photo's from a Mac ... Company cannot help.
5 out of 5 users found this user opinion helpful.
- Manufacturer: HP
- Part number: CB023A#B1H
- Description: Cut color print costs per page up to 50% over laser printers and reduce energy use by 50% with the Officejet Pro 8500 Wireless All-in-One. You can copy and scan at up to 8.5 x 14" on the legal-size glass. This model also has a 3.4" color touchscreen.
- Packaged Quantity 1
- Device Type Fax / copier / printer / scanner
- Copier Type Digital
- Fax Type Plain paper
- Printing Technology Ink-jet - Color
- Monthly Duty Cycle (max) 15000 impressions
- Display Diagonal Size 3.4"
- Display Features Touch screen
- PC Connection Availability Yes
- PC Connection Wi-Fi,
- Standard Memory 128 MB 128 MB
- Supported Flash Memory Memory Stick PRO,
SDHC Memory Card,
SD Memory Card,
- Max Copying Speed up to 35 ppm (mono) / up to 34 ppm (color)
- Max Copying Resolution up to 1200 x 600 dpi (mono) / up to 1200 x 600 dpi (color)
- Max Document Enlargement 400 %
- Max Document Reduction 25 %
- Maximum Copies 99
- Automatic Duplexing Yes
- Inkjet Technology HP Thermal Inkjet
- Max Printing Resolution up to 1200 x 1200 dpi (mono) / up to 4800 x 1200 dpi (color)
- Max Printing Speed up to 35 ppm (mono) / up to 34 ppm (color)
- Printer Drivers / Emulations PCL 3
- First Print Out Time B/W 15 sec
- First Print Out Time Color 15 sec
- Scan Element CIS
- Optical Resolution 2400 x 4800 dpi
- Interpolated Resolution 19200 dpi
- Gray Scale Depth 8 bit
- Color Depth 48 bit
- Compatibility G3
- Max Transmission Speed 33.6 Kbps
- Fax Resolutions 203 x 98 dpi,
203 x 196 dpi,
300 x 300 dpi
- Total Memory Capacity 125 pages
- PC Faxing Yes
Fax Machine Features
- Broadcast Transmission 48 stations
- Delayed Transmission Yes
- Features Fax forwarding,
Junk fax barrier,
Distinctive Ring Pattern Detection (DRPD)
Document & Media Handling
- Max Original Size Legal (8.5 in x 14 in)
- Document Feeder Capacity 50 sheets
- Max Media Size Legal Legal (8.5 in x 14 in)
- Supported Media Type Banner,
- Borderless Photo Sizes 8.5 in x 11 in
- Standard Media Capacity 250 sheets
- Max Media Capacity 500 sheets
- Output Trays Capacity 150 sheets
- Document & Media Handling Details ADF - 50 sheets - Legal (8.5 in x 14 in),
Input tray - 250 sheets - Legal (8.5 in x 14 in),
Output tray - 150 sheets - Legal (8.5 in x 14 in)
- Speed Details Copying : up to 35 ppm - B/W,
Copying : up to 34 ppm - Color,
Printing : up to 35 ppm - B/W,
Printing : up to 34 ppm - Color,
Printing : 82 sec ( 4 in x 6 in ) - Photo
- Interfaces USB 2.0,
- Operating System Support MS Windows XP Professional x64 Edition,
Apple Mac OS X 10.5.x,
MS Windows Vista (64-bit versions),
Apple Mac OS X 10.4.11 or later,
MS Windows Vista,
MS Windows 2000 SP4 or later,
MS Windows XP Professional,
MS Windows XP Home Edition
- Software Included Drivers & utilities
- Power AC 110/230 V ( 50/60 Hz )
- Power Consumption Operational 55 Watt
- Power Consumption Standby 5.8 Watt
- Direct Printing Specifications PictBridge
- Included Accessories Phone cable
- Consumables Included 1 x Cartridge ( Black ) - up to 1000 pages - HP 940,
1 x Cartridge ( Cyan ) - up to 900 pages - HP 940,
1 x Cartridge ( Magenta ) - up to 900 pages - HP 940,
1 x Cartridge ( Yellow ) - up to 900 pages - HP 940
- Microsoft Certifications Certified for Windows Vista
- ENERGY STAR Qualified Yes
- Manufacturer Warranty 1 year warranty
- Service & Support Details Limited warranty - 1 year
Dimensions & Weight
- Width 19.4 in
- Depth 18.9 in
- Height 13 in
- Weight 28 lbs
- Sound Emission 16 dBA (idle) / 71 dBA (operating)
- Min Operating Temperature 41 °F
- Max Operating Temperature 104 °F
- Humidity Range Operating 20 - 80%
- HP Premium Plus Photo Paper - high-gloss photo paper - 50 sheet(s) (34849229)14.21 - 38.43
- HP Premium Plus Photo Paper - glossy photo paper - 25 sheet(s) (34851303)9.99 - 32.94
- HP Premium Plus Photo Paper - glossy photo paper - 50 sheet(s) (34847188)18.99 - 168.99
- HP Premium Plus Photo Paper - glossy photo paper - 25 sheet(s) (34942315)14.24 - 27.27
- HP Premium Plus Photo Paper - glossy photo paper - 60 sheet(s) (34942491)10.68 - 23.23