Manage updates with the Download AppHP Officejet Pro 8600 Plus e-All-in-One
Manufacturer: HP Part number: CM750A
- More product information:
- Editors' review
- User reviews
- Specifications
- Accessories
- Manufacturer info
- Bottom Line:
- If you can find a desk to accommodate its large size, the HP Officejet Pro 8600 Plus all-in-one printer serves up top-shelf output quality at rapid print speeds, suitable for offices, home users, and photo enthusiasts hunting for an upgrade.
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CNET editors' review
HP Officejet Pro 8600 Plus e-All-in-One price range: $212.87 - $316.68
- Reviewed by: Justin Yu
- Edited by: Rich Brown
- Reviewed on: 03/06/2012
The good: The HP Officejet 8600 Plus prints professional-quality photos and documents quickly with versatile connectivity options and robust features like an auto-duplexer, cloud printing, and a legal-size scanning bay.
The bad: The touch screen requires aggressive finger presses to actuate the display functions, and there's no way to calibrate its sensitivity.
The bottom line: If you can find a desk to accommodate its large size, the HP Officejet Pro 8600 Plus all-in-one printer serves up top-shelf output quality at rapid print speeds, suitable for offices, home users, and photo enthusiasts hunting for an upgrade.
User reviews
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Worst printer I have ever had! I'll never buy HP again.
by Delynn411 on July 18, 2012
Pros: None that I could find!
Cons: After trying 3 printers - none of them worked. There is nothing that I found good about this printer!
Summary: I bought this printer new at the end of May 2012. By the middle of June it stopped working in the middle of printing a photo. This was only my ...
Summary: I bought this printer new at the end of May 2012. By the middle of June it stopped working in the middle of printing a photo. This was only my second time printing with it. Just died and nothing worked to turn the power back on.
I contacted HP support and their solution was, "Unplug it, plug it back in. Is is working?" They determined they couldn't help so they sent me a replacement. The replacement turned out to be a used printer! As a replacement for a brand new printer they send a used one.
To make it worse, the used, replacement printer didn't work. This one gave nothing but error messages regarding a missing or defective print head. I installed the print cartridges again using the manual, online troubleshooting and HP techs on the phone. Couldn't get the error message to go way. Their solution, after, "Turn it off, turn it on. Is is working?" ... send another used, replacement.
Third printer arrives and again, I get nothing but an error message indicating the print head is missing or defective. HP troubleshooting says it's probably defective print cartidges. So I go and spend another $100.00 on new cartridges trying to resolve the problem. THAT doesn't work.
I have been trying to deal with HP Support since the whole mess started and they have done abosolutely NOTHING to resolve this matter except send me used, defective replacement printers.
At this point you couldn't PAY ME to own this printer. I have no faith in this product, or any HP product, and their customer service is a joke.
I've repeatedly asked for a refund and all I get is condescending apologies at the start of every email and then no help at all. I was told for weeks that first contact techs were sending this issue on an "escalated, emergency, priority" basis to a Case Manager who would be contacting me.
I never heard from any Case Manager ... ever! There was no attempt by anyone to fix this situation.
I'm returning the printer today And although I have asked several times for them to send me a shipping label to return their defective printer and they have not complied. I'll be disputing the charges on my credit card to get my money back since they refuse to respond to my requests for a refund.
This was the first, and LAST, time I ever buy an HP product.9 out of 10 users found this user opinion helpful.
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The first printer I've ever bought that I'm happy about
by blueOrbit on March 21, 2012
Pros: Fast, affordable, feature-rich, intuitive.
Cons: Large, color print quality.
Summary: HISTORY
I finally got frustrated enough with my gigantic Brother MFC6490CW that I decided to replace it. I'd originally abandoned my loyalty to HP printers, and switched to Brother, ...Summary: HISTORY
I finally got frustrated enough with my gigantic Brother MFC6490CW that I decided to replace it. I'd originally abandoned my loyalty to HP printers, and switched to Brother, due to the bloated and intrusive software I had to use with my old OfficeJet 6110. Unfortunately, the Brother had unreliable communications. So it's back to HP.
DEMOGRAPHICS
My wife and I both work from home so we really do need a fast, reliable, affordable, all-in-one type of printer that can work with multiple platforms such as Windows 7, Windows XP, OS X, and iOS. We don't do a lot of photo or color printing so while it's something that's nice to have, it doesn't have to be top notch. If we really need to print a photo we just take the file to Target or Walgreens, and if we need to create pretty, color brochures, we go to Kinko's. This is a productivity oriented printer so if you need perfect color prints, you won't be happy with the results here.
SETUP & INSTALL
The touchscreen interface is really quite nice; I'm not sure why everyone complains about it. It's not a capacitive touchscreen like your smartphone (I'm guessing it's a resistive touchscreen) so it requires a little more force to activate than your smartphone. This is hardly a big deal. I'm not typing an essay on the thing, I just need it to respond to a few inputs now and then. Because it's a touchscreen, it's able to dynamically change during setup to make setup intuitive. No more guessing which button you need to press to do something. It also has neat little videos that play on the screen during setup to show you how to do something, like install the ink cartridges, or any accessories.
Following the recommendations of online reviews I read, I downloaded the software online rather than use the provided CD. The software installed without a hitch on the Windows machines, found the printer, and was ready to go. The software the Mac almost went in without a hitch, but for some reason the "scan to computer" function wasn't available. I re-ran the setup wizard and it magically appeared.
So once that's all done, you are ready to go. There's a lot of tweaking that you can still do though so if things aren't perfect, don't be disappointed.
PERFORMANCE
The print quality is acceptable. If you want to print photos for framing, don't buy this printer. If you want to print fancy brochures, don't buy this printer. This is an office printer. It's actually in the name, "OfficeJet". If you want a photo printer, HP has a solution for that and they call it "PhotoSmart". Marketing people are so clever aren't they? Anyway, the print quality is good enough for an office environment where you plan on printing document to share with colleagues, clients, or collaborators. Also, this printer is fast, or at least faster than any other printer we've had in the office. The only downside to fast is that you have to keep the output tray extended or your documents will be strewn all over the floor.
FEATURES
The whole HP ePrint thing is new to me so you'll have to forgive me for getting excited about something that might be old hat. My work PC (Windows XP) uses a VPN to connect to HQ and some underlying IT settings mean that once I hook up to the VPN, I can no longer print to my network connected printer, including this one. With HP ePrint, however, I now have a clever workaround now! For one thing, if I'm using Google Chrome as a browser and want to print something from there, I can use Google Cloud Print to send the document to my printer. Setup of the HP ePrint feature is easy and free. Unfortunately if I want to print something like a Word Document, I have to e-mail that document to my printer's e-mail address. This isn't especially difficult, but it means I now have a bunch of large documents cluttering up my SENT folder. The printer can handle most common documents types such as Word, PDF, text, etc... The advantage here is that I can print to the device from any device with e-mail anywhere in the world. Just send the file as an attachment to YOUR_ADDRESS@hpeprint.com and you're done.
We don't send or receive many faxes so we don't have a dedicated fax line, but when we do need to send or receive a document, it's really nice if it just works. Having to unplug and swap phone cables isn't a lot of fun and we don't have a lot of time to stand next to the printer waiting to see if an incoming call is a fax so we can press the RECEIVE button. Many of the printers we've used before claim to have the ability to intercept incoming fax calls, but we've never had one work right. This is the first exception. Simply tell the printer what your phone/fax configuration and it adjusts its behavior to work. In our case we have an answering machine. The printer listens in on the call after the answering machine answers. If it hears the beep beep beep of an incoming fax, it intercepts the call and receives the fax. We have it setup to just store incoming faxes as a PDF document on our server rather than print them, but you can also have it send the faxes to you as an e-mail.
Scanning is where we had the most pain with our old Brother. The software would work maybe 75% of the time and no amount of troubleshooting could ever change that; it just depended on luck. With the HP, those days seem to be over. Scans, whether initiated from the printer or our workstations, go through without a hitch. The nice part about scanning on this thing is that you have many options about how to handle your scan. When operating the scan from the printer you can send it to your computer, a mapped network drive, an e-mail recipient, or an SD card. You can also specify whether to save the file as a PDF, JPG, or TIFF. You can have an address book stored on the printer for the purposes of e-mail documents, but alas you have to manually enter it; I've not found a way to import an address book.
BOTTOM LINE
I'm happy with the printer. The price, features, and quality of print are exactly what we were looking for. The quality of construction and the quality of the software are what I would expect from something in this price range. The printer is a bit large, but again, it's an office printer. Don't buy this for someone living in a dorm room; they will hate you. This printer has restored my faith in HP printers and I'm seriously considering buying a PhotoSmart printer so we can avoid those very occasional trips to Target or Kinko's.5 out of 5 users found this user opinion helpful.
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Great but I'm a PC with windows not some exotic OS
by kmoore4318@aol.com on February 2, 2012
Pros: Setup was a snap, so easy, that I got board while loading software, so I pulled out the quick setup, so to make sure I had done it correctly. I got the premium not the pro (same printer just adds another paper tray, OCR software, and $60 in ink
Cons: Large footprint
Summary: The price was $399; but staples had an instant $100 off, making it the same price as the Pro,from HP online. then they had a $50 trade in allowance ...
Summary: The price was $399; but staples had an instant $100 off, making it the same price as the Pro,from HP online. then they had a $50 trade in allowance so $249.99, Could have got the pro for $229.99, But for $60 worth of ink and another paper tray, I splurged, checked the price of cartriges < $20 each color, $36 for the extended capacity, Had to check I've been burned in the past, when I found out what it cost to operate my Artisan.
4 out of 4 users found this user opinion helpful.
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'Mediocre,' says it all.
by Mac2Dcore on September 10, 2012
Pros: Quality is good.
Supports a lot of function.
Scan and filter works well.
Slick design.Cons: Long self-diagnosis cycle.
Constant self-diagnosis cycle.
Slow response touch screen.
Paper is wet after printing
Multi-sheet paper fail...often.
Often unresponsive to any stimulus, require unplugging.Summary: We purchased this printer from Costco.
This printer is not good if you do a lot of scanning or copying. We have not used it to print from a computer ...Summary: We purchased this printer from Costco.
This printer is not good if you do a lot of scanning or copying. We have not used it to print from a computer because we use a color laser printer.
When this printer is functioning it is good. The print is good quality. It can scan multiple documents quickly and filter dust and scratches fairly well.
If you should print 20 or 30 documents, a self diagnostic routine kicks in. This means you wait for at least a minute or two. The sheet feeder slowly stops working properly after 6 scans. It starts scanning every other page--ridiculous!
The touch screen has difficulties responding after several months worth of interaction. It becomes more unresponsive. But recently after 7 months, the OS now freezes and require unplugging, the power button will not shut this officejet down. In short this printer is on a very fast decline from the day it is purchased.
Basically, you get a sleek 'emo' printer. Not a good buy. This is one of many HP Officejet we use, and they all are about as bad. If it were up to me I would opt for Epson, Canon or even Brother.
My conclusion: all the high ratings and long reviews are from HP employees or they have not used this printer for excess of 7 months. This printer is made for 20 or less page output and with time in the middle for self-routine cycles.3 out of 4 users found this user opinion helpful.
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Unusable on OS X Lion
by asoftwaredeveloper on February 17, 2012
Pros: Low cost of printing; a good set of hardware features.
Cons: I can only intermittently scan on OS X Lion; there is no OS X TWAIN driver, so one must use ImageCapture or HP Scan, and not Acrobat Pro; and scanning is limited to 300 ppi when using the document feeder. HP support offers no help.
Summary: I recently purchased this printer for use with OS X Lion (10.7), and I'm having a terrible experience with it. To be fair, the hardware seems reasonably good, ...
Summary: I recently purchased this printer for use with OS X Lion (10.7), and I'm having a terrible experience with it. To be fair, the hardware seems reasonably good, and the HP Scan software's interface looks better than most manufacturer-supplied applications of its sort. But I have encountered three big problems with the device's scanner that render it pretty much useless to me, and HP support seems determined to give no help:
(1) After scanning a few pages, I always get an error that prevents further scanning for some time. I have taken a number of steps to resolve it, but none had any effect. I described the problem in detail at http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-with-HP-OfficeJet-Pro-8600-Plus-on-OS-X-10-7/m-p/1278511#M27683. HP support claims that the error comes from Apple's ImageCapture application, which is not true; it comes from HP's own scanning software, which apparently uses the ImageCapture libraries. In the unlikely event that it's an ImageCapture bug, HP should either work with Apple to address it, work around it, or develop a device driver that doesn't rely on ImageCapture. Or at least they could at least acknowledge the problem.
(2) HP offers no TWAIN driver for use on OS X. As a result, you can only scan using HP Scan or Apple's ImageCapture application. You cannot scan with Acrobat Pro, for instance. I would be surprised if this does not change sometime in the future, but at the moment HP support confirms the limitation and gives no indication of plans to release a TWAIN driver. It seems to me that one should have been able to know this before buying the printer, but I don't think HP mentions it anywhere.
(3) Scanning resolution is limited to 300 ppi when using the document feeder. Again, this is not mentioned in any of the device specifications I've seen. Under "scanner resolution," HP's own specs just say, "Optical: Up to 4800 dpi, Enhanced: Up to 4800 dpi." (I'm not sure if this is a hardware limitation. My guess is that it's not.)
My impression so far is that HP really does not support using the device with OS X Lion. I would be glad to be proven wrong! But I see another review here that suggests I'm not the only Mac user having problems with this device's drivers and getting the runaround from HP support.3 out of 4 users found this user opinion helpful.
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Delivers on all fronts.
by serialcomma on December 25, 2012
Pros: Cheaper to run than laser
Very fast (up to 35ppm)
Double-sided functionality
Excellent touch interface
Reliable wireless connectivity (worked on Windows, Mac, and iOS)
Document feeder
Border-less printingCons: Laser-printed text is sharper.
Images on plain paper can appear grainy.
Large
Two input-trays would be useful (which premium has)Summary: This printer is loaded with features and is a better alternative to colour laser at this price-point. Try and get some sample prints, and if you are satisfied with the ...
Summary: This printer is loaded with features and is a better alternative to colour laser at this price-point. Try and get some sample prints, and if you are satisfied with the quality, there's absolutely no reason not to get this printer.
2 out of 2 users found this user opinion helpful.
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Huge improvement over 8500
by photobug56 on April 3, 2012
Pros: It looks like HP gutted the 8500 and re-engineered for the 8600. Much faster to install, it's SETUP ran much faster, and it is quieter. Scanning is much faster. No power brick. Should be much more reliable.
Cons: Have had a wired network disconnect issue, don't know yet if resolved.
Summary: Huge improvement in many ways over the 8600 line. Much more refined, easier to handle from the moment you open up the box. All new cartridges.
Summary: Huge improvement in many ways over the 8600 line. Much more refined, easier to handle from the moment you open up the box. All new cartridges.
1 out of 1 users found this user opinion helpful.
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printer gave "ink system failure" right out of the box.
by upsidedownaaron on January 22, 2013
Pros: none so far
Cons: garbage, broken right out of the box, so it means a second trip to best buy.
1 out of 2 users found this user opinion helpful.
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Worst printer I've ever used
by AudiS4DR on May 10, 2012
Pros: Fast printing
Cons: Constant errors
Not scanning properly
Paper jams every other time
Double-sided scanning rarely works
Very slow scanningSummary: I didn't think it was possible for this all in one to be worse than the one I had before it (another HP model) but it CONSTANTLY has scanning ...
Summary: I didn't think it was possible for this all in one to be worse than the one I had before it (another HP model) but it CONSTANTLY has scanning errors that render it almost unusable. I do not understand where the positive reviews come from. This is a BRAND new unit being used with a BRAND NEW laptop and it just doesn't work.
1 out of 2 users found this user opinion helpful.
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It's my Mac not your software? Get Serious.
by dan28088 on January 13, 2012
Pros: As a boat anchor it's sleek and shiny - but can't say much for it's scanning
Cons: Won't permit scanning on a Lion or Snow Leopard system at more than 300DPI. HP's solution is to uninstall and reinstall the software - like playing a slot machine - and see what you get.
Summary: From a legacy of OfficeJet systems that worked well and worked nearly forever, I expected this to work too - what a mistake. With both a Mac Pro running Lion ...
Summary: From a legacy of OfficeJet systems that worked well and worked nearly forever, I expected this to work too - what a mistake. With both a Mac Pro running Lion and a MacBook Pro running Snow Leopard I could not believe that the problem was software - had to be the printer, so I returned it. But the new one did exactly the same thing.
Chatline support walked me through the uninstall and reinstall dance - and once it even seemed to work, but power cycling the systems brought no glory and I could not even connect - so uninstall and reinstall once again. Even the FORCE level uninstall to purge everything did not improve.
So several hours spent with chat and uninstalling and reinstalling and promises for Escelation that were never fulfilled. Then another chat session with apology for the failure to properly escalate and yet another case number - three days later still no contact.
Calling HP was interesting, the first few people were sincerely apologetic, but the last one was not quite so much. Her view was that they have seen this but don't know why - and it must be my systems.
Both my systems are totally up to date, and there are no errors or issues of any apparent nature. The old scanner that died had no problem with 4800 DPI, so I do not accept that my systems have some setting that is limiting them to only 300.
Telling me that they are busy is also unacceptable. I have been working to get help and resolution since the last week of December.
Two different Macs running up to date but different operating systems are both failing. I can and will bring in a third if not a fourth Mac this evening - but suspect the results to be identical in frustration.
This is NOT a Mac issue and it is insulting to be told that it is not their problem and that they can offer no real help or support other than to ask around.
You can google OfficeJet 8600 problem scanning 300 DPI and you will get a slue of responses. This is not an isolated problem or a recent problem. Very sad and unfortunate to see it through back at me as if I am somehow to blame - for what, buying an HP product and expecting that it will work?
Very very frustrating....3 out of 7 users found this user opinion helpful.
Specifications
- Manufacturer: HP
- Part number: CM750A
- Description: Print professional documents at up to 50% less cost-per-page than lasers. Equipped with HP ePrint, you can create your own customized email address and print from virtually anywhere with any email-capable device. Also use business apps to access content directly from the web without a PC. It has a low cost-per-page with available high-capacity ink cartridges that offer a better value for frequent printing. It also features a 50-sheet automatic document feeder with 2-sided copy, scan, fax and direct digital filing features such as scan to email, scan to network folder and scan to the web.
General
- Packaged Quantity 1
- Device Type Fax / copier / printer / scanner
- Copier Type Digital
- Fax Type Plain paper
- Printing Technology Ink-jet - Color
- Monthly Duty Cycle (max) 25000 impressions
- Recommended Monthly Volume 250 - 1250 pages
- Display Diagonal Size 4.3"
- Display Features Touch screen
- Office Machine Features Scan to e-mail,
Print from memory card,
HP ePrint - Localization English / Canada,
Spanish / United States,
French Memory
- Standard Memory 128 MB 128 MB
- Max Supported Memory 128 MB 128 MB
- Supported Flash Memory SDHC Memory Card,
RS-MMC,
Memory Stick,
SD Memory Card,
MultiMediaCardmobile,
Memory Stick Duo,
Memory Stick PRO,
MultiMediaCard Copying
- Max Copying Speed up to 32 ppm (mono) / up to 32 ppm (color)
- Max Copying Resolution up to 1200 x 600 dpi (mono) / up to 1200 x 600 dpi (color)
- Maximum Copies 99
- Automatic Duplexing Yes
Printing
- Inkjet Technology HP Thermal Inkjet
- Max Printing Resolution up to 1200 x 600 dpi (mono) / up to 4800 x 1200 dpi (color)
- Max Printing Speed up to 35 ppm (mono) / up to 35 ppm (color)
- Ink Cartridge Configuration 4 cartridges (1 each: cyan, magenta, yellow, black)
- Ink Palette Supported (Colors) cyan, magenta, yellow, black
- Color 4-ink
- Printer Drivers / Emulations PCL 3 GUI,
PCL 3e - Automatic Duplexing Yes
- First Print Out Time B/W 13 sec
- First Print Out Time Color 14 sec
Scanning
- Automatic Duplexing Yes
- Optical Resolution 4800 x 4800 dpi
- Gray Scale Depth 8 bit
- Color Depth 24 bit
Fax Machine
- Max Transmission Speed 33.6 Kbps
- Fax Resolutions 203 x 98 dpi,
203 x 196 dpi,
300 x 300 dpi,
200 x 200 dpi - Total Memory Capacity 100 pages
- PC Faxing Yes
Fax Machine Features
- Features Automatic redialing
Document & Media Handling
- Max Original Size Legal (8.5 in x 14 in)
- Document Feeder Capacity 50 sheets
- Min Media Size 3 in x 5 in
- Max Media Size Legal Legal (8.5 in x 14 in)
- Min Media Weight 60 g/m2
- Max Media Weight 280 g/m2
- Supported Media Sizes 4 in x 6 in,
C5 (6.38 in x 9 in),
C6 (4.5 in x 6.38 in),
JIS B5 (7.17 in x 10.12 in),
Letter A Size (8.5 in x 11 in),
Legal (8.5 in x 14 in),
A6 (4.13 in x 5.83 in),
A5 (5.83 in x 8.25 in),
B5 (6.93 in x 9.83 in),
Executive (7.25 in x 10.5 in),
A4 (8.25 in x 11.7 in),
4 in x 10 in,
8.5 in x 13 in,
3.95 in x 5.83 in,
4 in x 11 in,
5 in x 7 in,
3 in x 5 in,
5 in x 8 in,
6 in x 8 in,
8 in x 10 in - Standard Media Capacity 250 sheets
- Max Media Capacity 500 sheets
- Output Trays Capacity 150 sheets
- Document & Media Handling Details ADF - 50 sheets - Legal (8.5 in x 14 in),
Input tray - 250 sheets - Legal (8.5 in x 14 in) weight: 60 g/m2 - 280 g/m2,
Output tray - 150 sheets - Legal (8.5 in x 14 in) - Speed Details Printing : up to 20 ppm ( Letter A ) - B/W (ISO),
Printing : up to 16 ppm ( Letter A ) - Color (ISO),
Printing : up to 35 ppm ( Letter A ) - B/W draft,
Printing : up to 35 ppm ( Letter A ) - Color draft,
Copying : up to 32 ppm ( Letter A ) - B/W draft,
Copying : up to 12 ppm ( Letter A ) - B/W normal,
Copying : up to 3 ppm ( Letter A ) - B/W best,
Copying : up to 32 ppm ( Letter A ) - Color draft,
Copying : up to 11 ppm ( Letter A ) - Color normal,
Copying : up to 1.5 ppm ( Letter A ) - Color best
Connections
- PC Connection Availability Yes
- Interfaces USB host,
Wi-Fi(n),
LAN,
USB 2.0 - Interfaces USB 2.0,
USB host,
LAN - Operating System Support Apple Mac OS X 10.6.x,
MS Windows XP,
Linux,
MS Windows 7,
Apple Mac OS X 10.5,
MS Windows Vista - Software Included Drivers & utilities
Power
- Power AC 110/230 V ( 50/60 Hz )
- Power Consumption Operational 34 Watt
- Power Consumption Standby 6.6 Watt
- Power Consumption Sleep 2.2 Watt
Miscellaneous
- Included Accessories HP Glossy Brochure Paper (50 sheets)
- Consumables Included 1 x Cartridge ( Black ) - up to 1000 pages - HP 950,
1 x Cartridge ( Cyan ) - up to 700 pages - HP 951,
1 x Cartridge ( Magenta ) - up to 700 pages - HP 951,
1 x Cartridge ( Yellow ) - up to 700 pages - HP 951 - Microsoft Certifications Compatible with Windows 7
Environmental Standards
- ENERGY STAR Qualified Yes
Manufacturer Warranty
- Manufacturer Warranty 1 year warranty
- Service & Support Details Limited warranty - 1 year
Dimensions & Weight
- Width 19.4 in
- Depth 16.3 in
- Height 12.4 in
- Weight 27.8 lbs
Environmental Parameters
- Sound Emission 6.4 dBA (idle) / 57 dBA (operating)
- Min Operating Temperature 41 °F
- Max Operating Temperature 104 °F
- Humidity Range Operating 25 - 75%
Accessories
Manufacturer info
- Manufacturer profile
- Browse HP products on Shopper.com
-
- Manufacturer:HP
- Address:
3000 Hanover Street, Palo Alto, CA 94304-1185
