Manage updates with the Download AppHP Photosmart 5510 e-All-in-One
Manufacturer: HP Part number: CQ176A
- More product information:
- Editors' review
- User reviews
- Specifications
- Accessories
- Manufacturer info
- Bottom Line:
- The HP Photosmart 5510 all-in-one printer demonstrates reliable performance with excellent scores in both speed and quality tests, but falters in its feature offering. For people who need more than just speeds and feeds, I prefer the Epson Stylus NX430 instead.
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Where to buy
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|---|---|---|---|---|
| Amazon.com Marketplace |  | | Enter zip code to get total price: Price +Tax +Shipping =Total price | as of 05/14/2013 |
CNET editors' review
HP Photosmart 5510 e-All-in-One price range: $119.19
- Reviewed by: Justin Yu
- Edited by: Rich Brown
- Reviewed on: 04/01/2012
The good: The HP Photosmart 5510 multifunction printer occupies minimum space on your desktop and features an intuitive touch screen with virtual buttons that illuminate to eliminate clutter.
The bad: The Photosmart 5510 doesn't support HP's print-centric Web apps, and competing printers offer more versatility with manual double-sided printing and increased paper input capacity.
The bottom line: The HP Photosmart 5510 all-in-one printer demonstrates reliable performance with excellent scores in both speed and quality tests, but falters in its feature offering. For people who need more than just speeds and feeds, I prefer the Epson Stylus NX430 instead.
User reviews
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if only I could give this printer a ZERO rating...
by PoorGradStudent84 on April 2, 2013
Pros: Looks nice? but evil on the inside...
Cons: Constant Paper Jams, Cannot Print Photos, Recurring Issues, Terrible Tech Support, Inefficient, Unreliable
Summary: AVOID THIS PRINTER!!!!! Worst investment of $60 I have ever made!!!! And dealing with HP policy and rules are possibly MORE frustrating then the darn product itself!!!
Bought it in ...Summary: AVOID THIS PRINTER!!!!! Worst investment of $60 I have ever made!!!! And dealing with HP policy and rules are possibly MORE frustrating then the darn product itself!!!
Bought it in October 2012 online, direct from HP. For the first 4-5 months I was dealing with constant paper jams just about every time I went to print a regular document. I didn't print with enough frequency to let this bother me so much to call in and complain. It wasn't until March 2013 that I tried to print a photo out on HP Advanced Photo Paper that I finally had my fill... it kept saying it could NOT detect the photo paper.
So printing a photo FROM A PHOTOSMART PRINTER is too much to ask??? Apparently. I made my FIRST phone call in early March to tech support. After almost 2 hours of outsourced "support," I eventually said I had to go because I thought I was going to scream (the poor gentleman I spoke to not only had a strong accent--which in-and-of-itself is totally fine--but he must have been on a TERRIBLE bluetooth headset because he was extremely muffled! I felt terrible having to ask, "What was that again? I can't hear you" after 95% of his statements).
I gave myself a week to cool off, then tried calling again. During my SECOND call, the woman told me there WAS NO RECORD OF THE PREVIOUS PHONE CALL. Two hours of my life wasted, gone, no evidence it existed--except for my missing cell phone minutes and terrible memories. She walked me through another hour or so of "troubleshooting," which resulted in a one-page document being successfully printed (read: not jamming). This is what HP sees as "issue resolved." NO matter that I reported this was an ONGOING problem, and recurred regularly. I optimistically hoped she was correct, and we said our good-byes. I immediately tried printing a photo... AGAIN, to no avail. HA. I called back within 5 minutes of ending that second call...
During my THIRD call, I was passed from "Customer Support" to "Tech Support" to "Hardware Support"... after more intense troubleshooting, it again successfully printed a "Printer Quality" report. The Hardware Support gentleman said it was "resolved" and asked if there was anything else he could help me with.... UM. YES. THIS RECURRING ISSUE!?!? He said that because it was technically working, there was nothing he could do--even if it was likely going to happen again. I told him NO WAY was I hanging up without a REAL resolution. I said, "Okay. You want it to NOT work while I am on the phone with you?? Let's try printing a photo." BOOM (drop mic, walk away). I held my phone up to the printer as it struggled, screeched, and rattled trying to pick up the photo paper (YES, glossy side DOWN). FINALLY, after another hour and a half headache of a phone call, I got them to commit to sending me a replacement.
Replacement arrives two days later (Wed. 3/27/13). I set it up. "Carriage Jam." Repeatedly. WHAT. Follow the directions on the animated touch-pad. No avail. "Ink Cartridges inserted incorrectly." BULL. I know my colors! Reset the printer. Go through set-up... AGAIN. Get to cartridge alignment step, and now it keeps saying it "cannot detect the alignment page" on the glass. AHHHH! I google this, come to HP Forums on their official site. Follow instructions. Using their decision tree, I am informed my printer has a problem with the "sensors," and needs to be serviced. SHOCKING. I turn it off, and walk away for a few days... I don't have the nerves to deal with this again--so soon--with the REPLACEMENT.
Got a voicemail today (Tuesday, 4/2/13), FIVE DAYS after receiving the replacement via FedEx. They said they were charging my credit card for the (BROKEN) replacement printer, because they have not received the "defective" printer. So, they gave me THREE business days to return it--INCLUDING the Easter Holiday?? I am DONE.
Called them today, said I wanted a REFUND. Had to walk through another HOUR of "troubleshooting" (definitely let my frustration seep through at one point--later apologizing to the woman, Kayla--I know it's not HER fault...and yes, at this point I am TAKING NAMES). Was then transfered to a "Non-Technical Support Manager" (Jason) who immediately passed me off to a "Case Manager" (Tom), who essentially told me I am not eligible for a refund. HAHAHA. THIS IS HILARIOUS. April Fool's Day was YESTERDAY, SILLIES!
Nope. Joke is on me. Apparently their return coverage period is 21 DAYS. TWENTY-ONE DAYS. After that, your warranty only covers replacements and repairs. Fantastic. I had no fight left in me. Here's to hoping third time's a charm??? The only compensation I was offered: having my warranty extended another year (to October 2014). The sarcastic, pessimistic side of me only sees this only as an extension of "troubleshooting" phone calls...
If this THIRD printer also turns out to be a dud, FORGET IT. I'll eat the cost, and save my sanity. Sadly, losing $60 + printer ink costs is a lot to a struggling doctoral student. However, I really need to focus on finishing my dissertation, not "unplugging my printer from the wall" three times an hour....
Bottom line? AVOID. THIS. PRINTER. IF. YOU. CAN. And HP, while your at it!!!! -
HP...never again!
by HP_Customer_dont_Care on August 4, 2012
Pros: Looks good - that's why I bought it.
Cons: I got a faulty product. HP customer service is a pile of...
Summary: The printer didn't work when I took it out of the box. It displayed a "printhead missing" error message. When I contacted the local HP support I received the ...
Summary: The printer didn't work when I took it out of the box. It displayed a "printhead missing" error message. When I contacted the local HP support I received the information that it might take two weeks (!) to get a replacement.
Fortunately it took only one week, but when I unpacked the allegedly brand new printer I saw that the touchscreen was scratched as it had been used by Edward Scissorhands.
This time I wanted my money back but I got the answer that it's an HP policy not to refund the customer's money before the third replacement...
What the hell? I got defective printers twice and they think I still want to use any of their products?
I think HP has grown far too big and forgotten how to handle customers properly. What a shame! -
This is not the printer you're looking for.
by splendidham on June 18, 2012
Pros: It was/is cheap. It's now even cheaper. It will eventually print. The touch interface is kinda nifty although I guess a little outdated at this stage.
Cons: Paper doesn't go through the feed too well and often comes out crinkled.
It took well over 5 hours to get the printer connecting wirelessly.
Constant alerts notifying that the installed cartridges are faulty.Summary: I think it was on gizmodo in an article that I read soon after I bought this unit. A reader asked advise on the best all in one printer available ...
Summary: I think it was on gizmodo in an article that I read soon after I bought this unit. A reader asked advise on the best all in one printer available for a moderate price. The response was "whatever you do, don't get the HP 5510". I think that sums it up nicely
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We had to completely wireless and printer is worth it
by myland on April 22, 2012
Pros: I was able to scan and print wireless from a different room and it was great every time.
Cons: The only thing you have to do is copy a page one at a time or scan one page at a time. it does not have a automatic feed on it.
Summary: Over all I think it is a great printer I'm very happy with it. I can just say it save me a lot of time going to Staples to ...
Summary: Over all I think it is a great printer I'm very happy with it. I can just say it save me a lot of time going to Staples to do everything this printer did for me.
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Had the printer for only 10 weeks and it quit working!
by bonitangreg on March 27, 2012
Pros: We liked it as long at it was working correctly.
Cons: Getting it to actually "Print" when prompted using wireless connection was frustrating! Switched to using the USB to avoid the printing problems. The power switch quit working and we had to send it back to HP.
Summary: We received our RECONDITIONED (Not New)replacement printer from HP and it turned out to be a nightmare. It had 3 problems, detecting the loaded paper in the tray, causing ...
Summary: We received our RECONDITIONED (Not New)replacement printer from HP and it turned out to be a nightmare. It had 3 problems, detecting the loaded paper in the tray, causing paper jams when it finally would print and when a scanned or printed document finally came through, it would come out blank. After 5 additional phone calls to HP to try and get another RECONDITIONED printer, they told me the reason it was taking so long is because we did not purchase an extended warranty when we bought the printer 10 weeks ago. So evidently we are being punished for that. Very unhappy with HP right now. Not sure what to expect with a second RECONDITIONED printer finally on its way.
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This printer has great qualities when working properly
by _AnnaDawn on February 26, 2012
Pros: Sleek appearance, lightweight & smaller compared to similar printers
Touch screen is very easy to see allowing for easy navigation through setup, etc.
Easily connects to wireless network & devices
Scans & copies in images & docs quickly &Cons: Constant paper jams. I only get approximately 1 printed page for every 5 pages I try to print.
Pages seem to have small ink floaters even though I have made sure everything is clean of dust and debris.Summary: The printer seems to be a well made printer with lots of bonus features for the price (scanner, copier, wireless connection, apps).The apps that come with the printer are ...
Summary: The printer seems to be a well made printer with lots of bonus features for the price (scanner, copier, wireless connection, apps).The apps that come with the printer are a plus especially if you have little kids (coloring pages) or are looking to save a few extra bucks at the grocery store (coupons), etc. The scanner has worked wonderfully so far and scans quickly and clearly. Connecting to wireless networks and devices takes only a few simple steps that even those who are not technically inclined could connect without ever having to open the manual. The printer has a nice appearance as well, does not look clunky or outdated and is very lightweight compared to other printers selling in this price range. So, besides for having to constantly clear paper jams and the tiny ink particles I frequently find on my prints, I would say it is an overall good printer for the price. I am hoping that mine is just a defective product (which I seem to always choose especially when purchasing an HP products... Ugh) because I think this printer has potential to be a good buy.
I forgot to mention another con before submitting my review. . . My printer is extremely loud when turning on, initializing, and when printing. The sound can be heard in another room with the door closed over the sound of the TV. Again, I don't know if this is common with this product or just something else messed up with the particular one I bought but printers should not be loud enough to wake people up out of a dead sleep in a completely different room than where it is located!! My printer also takes a long time initializing when first turned on (about 2 minutes) even if nothing has been sent to be printed!!
Updated on Feb 26, 2012 -
Easy to use and really like it, except for one thing.
by Meadowsong on February 17, 2012
Pros: LCD display great, so are the scanning and copier.
Cons: When it came time to replace the inks, I bought GUARANTEED remanufactured ink cartridges, and when I put them in the printer the ink level display continued to show "Empty"
Summary: I contacted HP about this and they said their printers were set up not to show ink levels on any cartridges EXCEPT genuine HP ones. I am on SSD and ...
Summary: I contacted HP about this and they said their printers were set up not to show ink levels on any cartridges EXCEPT genuine HP ones. I am on SSD and cannot afford HP inks. I'm so disappointed in HP and I guess I will be returning this printer and going back to good ol' Canon. C'mon, HP, play fair and allow your printers to use other inks and you'll get me back as a customer!
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Fantasticcally easy to set up the Wifi, etc.!!!
by Tom G. on February 13, 2012
Pros: Ease of use. Quality and speed of prints.
Cons: None to mention after five days.
Summary: After returning a Lexmark and burning out an Epson, it appears this one will actually do what it is made to do.
Summary: After returning a Lexmark and burning out an Epson, it appears this one will actually do what it is made to do.
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great printer, easy set up, good quality
by nvjusme on January 2, 2012
Pros: great printer, easy set up with macbook and pc laptop, good print quality, apps feature is cool (allows you to download things like coupons, coloring pages for kids from Disney and other companies), printer is slim and smaller than other printers.
Cons: none that I've experience yet
Summary: Great printer for under $99
Summary: Great printer for under $99
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Easy set-up, user friendly, fantastic product!
by BarbaraGetty on November 20, 2011
Pros: Very easy set-up, color quality is excellent, the touch screen is very user-friendly, paper is easy to load.
Cons: None that I've seen thus far.
Summary: A terrific product!
Summary: A terrific product!
Specifications
- Manufacturer: HP
- Part number: CQ176A
- Description: Print lab-quality photos, everyday documents and web content with this easy-to-use, touch-screen HP e-all-in-one. Enjoy the freedom to print however you choose - via your wireless network or with HP ePrint mobile printing.
General
- Packaged Quantity 1
- Device Type Printer / copier / scanner
- Copier Type Digital
- Printing Technology Ink-jet - Color - Photo printer
- Monthly Duty Cycle (max) 2500 impressions
- Display Diagonal Size 2.36"
- Display Features Touch screen
- Localization English / Latin America,
Spanish / Canada,
Portuguese / United States,
French Memory
- Standard Memory 64 MB 64 MB
- Max Supported Memory 64 MB 64 MB
- Supported Flash Memory Memory Stick Duo,
MultiMediaCard,
SD Memory Card Copying
- Max Copying Resolution up to 600 dpi (mono) / up to 600 dpi (color)
- Max Document Enlargement 400 %
- Max Document Reduction 25 %
- Maximum Copies 50
Printing
- Inkjet Technology HP Thermal Inkjet
- Max Printing Resolution up to 1200 x 600 dpi (mono) / up to 4800 x 1200 dpi (color)
- Max Printing Speed up to 22 ppm (mono) / up to 21 ppm (color)
- Ink Cartridge Configuration 4 cartridges (1 each: cyan, magenta, yellow, black)
- Ink Palette Supported (Colors) cyan, magenta, yellow, black
- Color 4-ink
- Printer Drivers / Emulations PCL 3 GUI
Scanning
- Scan Element CIS
- Optical Resolution 1200 x 1200 dpi
- Interpolated Resolution 19200 dpi
- Color Depth 24 bit
Document & Media Handling
- Max Original Size 8.5 in x 11.7 in
- Max Media Size A4 A4 (8.25 in x 11.7 in)
- Min Media Weight 75 g/m2
- Max Media Weight 300 g/m2
- Supported Media Type Labels,
Cards,
Envelopes,
Transparencies,
Plain paper,
Photo paper - Supported Media Sizes C6 (4.5 in x 6.38 in),
4.33 in x 8.66 in,
3.9 in x 11.8 in,
5.12 in x 7.1 in,
A6 (4.13 in x 5.83 in),
A5 (5.83 in x 8.25 in),
B5 (6.93 in x 9.83 in),
A4 (8.25 in x 11.7 in),
3.95 in x 5.9 in - Borderless Photo Sizes Letter A Size (8.5 in x 11 in)
- Standard Media Capacity 80 sheets
- Output Trays Capacity 15 sheets
- Document & Media Handling Details Input tray - 80 sheets - A4 (8.25 in x 11.7 in),
Output tray - 15 sheets - Speed Details Printing : up to 22 ppm ( A4 ) - B/W draft,
Printing : up to 21 ppm ( A4 ) - Color draft,
Copying : up to 4.5 ppm - B/W normal,
Copying : up to 5.5 ppm - Color normal Connections
- PC Connection Availability Yes
- Interfaces Wi-Fi(n),
USB 2.0 - Interfaces USB 2.0
- Operating System Support MS Windows 7,
Apple Mac OS X 10.6,
Apple Mac OS X 10.5,
MS Windows Vista,
Apple Mac OS X 10.7,
MS Windows XP SP2 or later - Software Included HP Photo Creations
Power
- Power AC 110/230 V ( 50/60 Hz )
- Power Consumption Operational 13.9 Watt
- Power Consumption Standby 4.5 Watt
- Power Consumption Sleep 1.9 Watt
Miscellaneous
- Consumables Included 1 x Cartridge ( Black ) - up to 250 pages - HP 564,
1 x Cartridge ( Cyan ) - up to 300 pages - HP 564,
1 x Cartridge ( Magenta ) - up to 300 pages - HP 564,
1 x Cartridge ( Yellow ) - up to 300 pages - HP 564 - Microsoft Certifications Compatible with Windows 7
Environmental Standards
- ENERGY STAR Qualified Yes
Manufacturer Warranty
- Manufacturer Warranty 1 year warranty
- Service & Support Details Limited warranty - 1 year
Dimensions & Weight
- Width 17.2 in
- Depth 12.8 in
- Height 5.7 in
- Weight 11.2 lbs
Environmental Parameters
- Sound Emission 50 dBA (operating)
- Min Operating Temperature 32 °F
- Max Operating Temperature 113 °F
Accessories
Manufacturer info
- Manufacturer profile
- Browse HP products on Shopper.com
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- Manufacturer:HP
- Address:
3000 Hanover Street, Palo Alto, CA 94304-1185
