2 stars
The Worst Multifunction Device Possible
by justinmurakami on February 16, 2011
Pros: It CLAIMS to do it all -- printing, faxing, copying, scanning, e-mail etc.
Cons: Slow log-in features for staff, cheap and shoddy construction, slow scanning, slow printing, frequent jams in every part of the machine, difficult user interface, sub-standard touch screen, slow reboot, buggy soft- and firmware.
Summary: For our company's accounting requirements, xerox included badge scanners and alternate log-in features. It takes a full 10 seconds to log-in to the machine to do even simple jobs ...
Read more
Summary: For our company's accounting requirements, xerox included badge scanners and alternate log-in features. It takes a full 10 seconds to log-in to the machine to do even simple jobs like scanning/copying. While this doesn't seem like a lot, when you're paying to have a device that enhances productivity, all of those 10 seconds add up.
This machine is made of incredibly cheap and weak materials (plastic is very flimsy). The trays are extremely lightweight, the clasps that hold doors and trays in place often fail (causing hinged parts to fall out with a crashing sound periodically throughout the day).
The machine takes forever to scan in simple jobs, and printing is very very slow (I don't know if it is because the paper has to go through multiple rollers for even simple one-sided straight forward jobs). Our old inkjet HP machine from sometime in the 1990s was much quicker for 80% of the ordinary jobs we do.
The damage to productivity is compounded by the machine's tendency to jam all the time. The feed tray for regular paper (it can't hold special paper, like Legal Size, because of functional limitations of the fixed trays) cannot hold an entire package of the xerox-provided paper. If an entire package is placed in an empty tray, the machine will almost certainly jam (although the level of paper filled by an entire package is below the stated fill line for the tray).
For printing envelopes, legal size, or virtually anything but plain paper, the disasterous side tray (special feed) must be used. The machine will grab five to ten pages at a time, ensuring frequent jams (or blank pages in print jobs). Envelopes and anything thicker than one sheet requires that the side door of the unit be opened up and various small levers and switches to be thrown on the interior of the machine, or the machine will not be able to feed the thicker materials, and will jam.
Every time the feed trays (fixed or special feed) are opened or anything is placed in them, the machine is not versatile enough to simply register that tray as holding something a certain size or a certain type of paper -- the content of the tray must be set and verified every time. This means that jobs sent to special tray from computers must be formatted on the computer, and then the machine must be told that it is holding legal paper, envelopes, etc. Again, this is not something that we had to deal with in even the ancient print tech our office previously had from the 1990s.
Jams also routinely occur in the top scan tray (grabs more than one sheet at a time, which also causes incomplete scan jobs if you aren't watching carefully).
The user interface is also an unmitigated pain in the rear to deal with. The touch screen requires specific taps of a certain strength and duration to function, placed at a certain angle to the flat pane of glass. Every feature of the software is buggy; address books randomly blank out and cannot store frequently accessed e-mail addresses or fax numbers, features randomly seem to reset even in the middle of jobs. Bus in the soft- and firmware have required xerox technicians to come to our office almost every day since we've had the machine (only three weeks) to reload, reset, research etc. When techs aren't available, they instruct us to reboot the machine (which itself takes FOREVER, during which time nobody has access to a printer).
The xerox workcentre 6400 is a nightmare that damages productivity, and a stain on the reputation of xerox.
Show less
Manage updates with the Download App
%20(%20color%20)%20-%20Compare%20prices,%20reviews,%20user%20opinions%20-%20Shopper.com&srcUrl=http://shopper.cnet.com/multifunction-printers/xerox-workcentre-6400s-multifunction/4014-7896_9-33705837.html?info%3Dreview&x_breadcrumb=3000:3132:3154:3155:7896&x_arw_bkts=MAD:first_impression){kind=small}