Napster

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CNET Editors' rating explained for Napster

On August 26, CNET is launched a substantial redesign of its Web sites. As part of the changes, we are altering the rating system to include numerals (1 through 10 with decimals) and a five-star system, with half stars. Nothing changed regarding how we test products or calculate their ratings. (Read more about this process below.) You can send feedback by clicking on the link at the top of this page.

Reviewed by:: John Frederick Moore
Reviewed by:: Troy Dreier
Edited by:: Jasmine France
Reviewed on:: 05/08/06
Updated on:: 05/08/06
Click here to see CNET editors' review for Napster
Setup and interface:: 8.0
Features:: 9.0
Performance:: 7.0
Service and support:: 7.0
Overall score:: 7.8

The Napster client offers built-in support and documentation, which consists of well-written FAQs and a detailed user guide. If you have a specific query that's not answered by either, you can fill out and submit an online help form. E-mail support is available 24 hours, seven days a week. We sent a query from an anonymous e-mail and received a response in three days--not exactly the speed we were hoping for, but luckily, most of our questions were addressed by the aforementioned guide and FAQs page.

User reviews

Average user rating: 3.0 stars out of 61 reviews
My rating: 0 stars Write review

Showing 5 of 61 user reviewsSee all 61 user reviews
1.5 stars

20 out of 27 people found this review helpful

"Still have to buy music????"

by jwlussow on March 8, 2005

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3.5 stars

7 out of 7 people found this review helpful

"Great if you like to explore, but too much not available"

by zeblonite on March 16, 2005

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2.0 stars

13 out of 22 people found this review helpful

"are you kidding me. it's a trap!!!"

by smiles8584 on March 7, 2005

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5.0 stars

4 out of 4 people found this review helpful

"Service is great and the selection is improving"

by whclevelandjr on March 12, 2005

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5.0 stars

3 out of 3 people found this review helpful

"I love the product"

by hayvern on March 15, 2005

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See all 61 user reviews Write review

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Napster

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