Panasonic Toughbook 30 - 13.3" - Core 2 Duo SL9300 - Vista Business / XP Pro downgrade - 2 GB RAM - 160 GB HDD
Manufacturer: Panasonic Part number: CF-30KAPTQ2M
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- Description:
- Out in the field or down in the dirt, the durable Panasonic Toughbook 30 is built to take a beating. This brawny workhorse is encased in magnesium alloy, with durability designed into every seal, hinge and connector. Plus, as the industry's fastest fully rugged mobile PC, it's built for lightening-quick processing and wireless connectivity. Communicate in real time ... Read more
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*Total price for the Panasonic Toughbook 30 are estimated and may vary slightly based on exact tax, shipping, manufacturer rebate or any sale/promotion on the merchant site.
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2 stars
Perhaps worst customer service in industry
by Glide2277 on January 13, 2011
Pros: The computer is really tough...but if it breaks, forget it. I bought three supplemental warranties, and they still refused coverage. Touchscreen is good on the road.
Cons: Panasonic Customer Service is non-existent. I spent many hours "on hold" and haggling, and waited nearly a month before Panasonic finally warrantied service on my toughbook.
Summary: Panasonic Toughbook is new to consumer support--the vast part of their sales have been to armed services, emergency response, and institutional customers...They have not developed their customer assistance program, ...
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Summary: Panasonic Toughbook is new to consumer support--the vast part of their sales have been to armed services, emergency response, and institutional customers...They have not developed their customer assistance program, essentially at all.
I spend a lot of time on the road. So, i wanted a computer that would not break. If my computer breaks, i want it fixed as quickly as possible. The toughbook comes with a strong standard warranty. But i did not want to have to worry at all. So i bought pretty much every available warranty...
$250.00 Protection Plus Warranty Upgrade (Years 1-3) plus i purchased the
$180.00 Toughbook Premier 3 Year Service Upgrade and i also purchased the
$175.00 3-Year On-site Service.
Panasonic lost the records for my warranty purchase. Panasonic refused to cover "accidental damage" saying that only "incidental, non-intentional" damage was covered. Panasonic sells through third-party resellers, so, i had to contact the retailer, and convince them to haggle with Panasonic on my behalf... After weeks of haggling, Panasonic sent me a new computer.(which was really really great) but in the end, not worth all the time I spend waiting "on hold".
The touch screen is good on the road.
The mouse is nearly useless--i bring a cheep laser mouse with me, which makes things much easier.
The keyboard is tiring--But so what?, the computer really is tough...you can spill stuff on it, and wash it off, you can drop it off a table without worrying...but if something big falls on it, don't bother calling them. Buy two Dells with Extra Care on site service, swap out hard drives, and spend five days at a luxury hotel--then buy a toughbook next year when Panasonic figures it out. I would not have minded spending the Seven thousand dollars this computer cost, if Panasonic had been able to service their warranty.
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- Manufacturer: Panasonic
- Part number: CF-30KAPTQ2M
- Description: Out in the field or down in the dirt, the durable Panasonic Toughbook 30 is built to take a beating. This brawny workhorse is encased in magnesium alloy, with durability designed into every seal, hinge and connector. Plus, as the industry's fastest fully rugged mobile PC, it's built for lightening-quick processing and wireless connectivity. Communicate in real time from remote areas, access databases online and run sophisticated software applications even in the harshest environments. The Toughbook 30 is vibration and drop-shock resistant.
General
- Packaged Quantity 1
- System Type Notebook - Yes
- OS Provided Microsoft Windows Vista Business / XP Professional downgrade
- Preinstalled OS Windows XP
- Cellular WAN connectivity Avoid spotty WiFi with this laptop's installed hardware that enables Internet access to more reliable subscription-based WAN cellular broadband networks.
- Notebook type 13-inch,
Rugged - Wireless capabilities GPS,
Mobile broadband,
IEEE 802.11b,
IEEE 802.11g,
IEEE 802.11 n (draft),
Bluetooth Processor / Chipset
- CPU Intel Core 2 Duo SL9300 / 1.6 GHz
- Number of Cores Dual-Core
- Cache L2 cache - 6 MB
- 64-bit Computing Yes
- Front Side Bus 1066 MHz
- Chipset Mobile Intel GS45 Express
- Platform Technology Intel Centrino 2 with vPro Technology
Memory
- RAM 2 GB
- Max RAM Supported 4 GB
- Technology DDR2 SDRAM
- Speed 667 MHz
Storage
- Floppy Drive None
- Hard Drive 160 GB HDD
- Storage Removable None
- Optical Drive None
- Optical Drive (2nd) None
- Hard drive type Portable
Environmental Parameters
- Environmental standards EPEAT silver ,
EPEAT Silver Display
- Type 13.3 in
- Max Resolution 1024 x 768 ( XGA )
- Widescreen No
- Color Support 24-bit (16.7 million colors)
- Features Sunlight readable,
Anti-reflective,
Anti-glare Audio & Video
- Graphics Processor Intel GMA 4500MHD
- Memory Allocation Technology Dynamic Video Memory Technology 5.0
- Max Allocated RAM Size 1024 MB
- Sound None
- Codec AD1883
- Compliant Standards High Definition Audio
Input
- Type Touch-screen,
Touchpad,
Emissive backlit keyboard - Features Volume control,
Pressure sensitivity,
Waterproof,
Scrolling Communications
- Wireless 802.11 a/b/g/n (draft),
Bluetooth 2.0 EDR - Bluetooth Class Class 1
- Wireless Controller Intel WiFi Link 5100
- Network Interface Gigabit Ethernet
- Features Gobi Technology
Wireless Broadband (WWAN)
- Generation 3G
- Technology CDMA 2000 1X EV-DO Rev. A
Navigation
- Receiver GPS receiver
Modem
- Max Transfer Rate 56 Kbps
Battery
- Technology Lithium ion
- Capacity 8550 mAh
- Run Time 10 hour(s)
AC Adapter
- Voltage Required AC 120/230 V ( 50/60 Hz )
Connections & Expansion
- Slots Memory,
1 x ExpressCard/54 ( 1 free ),
1 x PC Card ( 1 free ) - Interfaces Serial,
VGA,
Microphone input,
Headphone output,
3 x USB 2.0,
Modem,
LAN,
4-pin FireWire,
Dock - Memory Card Reader Card reader ( SDHC Memory Card ),
( SD Memory Card ) Software
- Software Included Zoom Utility,
Concealed Mode Utility,
Drivers & Utilities,
PC Information Viewer,
PC-Diagnostic Utility,
Hard Disk Data Erase Utility,
Recovery DVD,
Panasonic Hand Writing,
Adobe Reader Miscellaneous
- Integrated Options HDD heater
- Embedded Security Trusted Platform Module (TPM 1.2) Security Chip , Fingerprint reader
- Features Dust resistant,
Water resistant,
Security lock slot (cable lock sold separately) ,
System password,
Hard drive password,
Administrator password,
Circular polarizing,
Moisture resistant,
Anti-vibration - Compliant Standards ACPI,
AES,
UL 1604,
MIL-STD 810G - Localization North America
Dimensions & Weight
- Width 11.9 in
- Depth 11.5 in
- Height 2.8 in
- Weight 8.4 lbs
Manufacturer Warranty
- Service & Support 3 years warranty
- Service & Support Details Technical support - Phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday,
Technical support - Parts and labor - 3 years,
Recycling,
Technical support - Parts - 3 years ( Delivery and returns charges by manufacturer ),
Engineering service - Consulting - 3 years - On-site Sustainability
- ENERGY STAR Qualified Yes
- EPEAT Compliant EPEAT Silver
- Greenpeace policy rating (Nov 2011) 3.6
- Greenpeace policy rating (Nov 2012) 3.6
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