Samsung ATIV Smart PC 500T - 11.6" - Atom Z2760 - Windows 8 Pro 32-bit - 64 GB Flash - 2 GB RAM
Manufacturer: Samsung Part number: XE500T1C-A05US
- CNET Editor rating: Not yet rated
- Average user rating: 1.0 stars out of 2 reviews
- Take advantage of longer battery life and a blazing-fast Intel Atom processor, featuring S Pen functionality and touch screen, the Samsung Smart PC connects you to your PC - and your world - as never before. Connect your Samsung ATIV Smart PC 500T with multiple compatible devices via the Internet. Use S manager to update and download AllShare technology to ... Read more
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Abysmal Customer Support for Faulty & Damaged Product
by GarfieldFan1969 on October 18, 2013
Pros: Good design, lightweight, convenient.
Cons: Wi-Fi issues, Bluetooth issues, faulty display
Summary: My initial review for this tablet was very positive; however, I spoke far too soon. When I received the ATIV 500T it had a recurring issue with dropping hidden networks ...
Summary: My initial review for this tablet was very positive; however, I spoke far too soon. When I received the ATIV 500T it had a recurring issue with dropping hidden networks on restart, necessitating the reentry of connection criteria to access the Internet and the Bluetooth card continually failed any outgoing FTP transaction, even though it had no trouble accepting an incoming one. I spoke to customer support sever times over this issue in the first few weeks I had to tablet, refreshed Windows 8 and even did a full factory restore at their recommendation, all to no avail. I was promised the issue would be reported to technical support and never heard another word back from them, even when I initiated contact again a few months later. After roughly 5 1/2 months of using the tablet, the display started to develop image retention in the upper left corner of the screen. Whenever I would switch between screens, an image of whatever had been in the upper-left corner from the previous screen would be visible still on the new screen for a few minutes. Within a week of noticing this, the issue worsened to a 1/4 inch band around all four edges of the display. At that point I contacted the same person with customer support I had dealt with before, and after asking me to refresh Windows again (I don't know what it is with those people, but reinstalling the OS is NOT the answer to EVERYTHING!) he arranged for the tablet to be shipped to a 3rd party repair center to have the display replaced. I got the tablet back almost exactly a week later with two cracks in the plastic frame around the outside edge of the display and the screen showing the exact same image retention issue it had when it left my hand the week before. To be fair, the image retention was back to the milder presence it had when the problem first started, but worsened right back to the same 1/4 inch band on all four edges of the display within a week. I contacted Samsung customer support at which point they filed a claim with UPS, even though I clearly explained to this representative that the tablet was properly packaged in its original box with its original packing material, all of which was packed in a second box and both boxes were in exceptional condition upon receipt. Almost a week later, the representative called and left a voice mail, telling me that UPS refuted the claim and thanked me for giving her the opportunity to help me! I immediately called customer support back and was told that they would be happy to send the tablet BACK to Intelisol, Inc. (the 3rd party repair center) to have the display replaced AGAIN but would take zero responsibility for the damage to my unit! I got the email address for the office of the president of Samsung Electronics America's customer service department and immediately sent a very heated email outlining how Samsung needs to be responsible for the 3rd party organization THEY hire to do warranty work on products purchased by their customers, which was sent four days ago and still has been completely ignored. I resent the message two days later with an automated return receipt request and a notice of read request, both of which I got from addresses within Samsung (email@example.com & firstname.lastname@example.org) but no one has yet to even respond to my request for help. I have been a loyal customer of Samsung's for many years, owning two TV's, Blue-Ray players, and always the latest Samsung Android flagship smartphone (I currently have the Galaxy Note 3, which I have only had to two weeks), and as such, I am appalled at the lack of concern for the deplorable lack of customer service displayed by Samsung in this issue. I am filing a complaint with the Better Business Bureau (unfortunately for them, I kept copies of every single email communication I have had regarding this unit from day one) pertaining to the company's complete lack of owning up to their responsibility with this situation. I highly recommend anyone thinking about a Windows 8 tablet purchase from Dell, Lenovo, or any one of the many computer manufacturers who stand behind their products with quality support when things do go wrong.
DO NOT BUY - SAMSUNG BIOS DRIVERS ARE CRIPPLED
by ChristopherS90 on July 4, 2013
Pros: - the screen is not too small to work comfortably
- full USB 2.0 in the tablet
- wacom stylus
- stylus silo in the tablet
- if it wasn't for the connected standby drain, battery life is ~10h, which is great for windows.
Cons: - limited storage
- no battery in the dock
- small tilt angle when docked
- the screen should be matte
- no full HD screen (SOC limitation)
- graphics hardware - weak, with old directX
- irreplacible battery
- just 2gb of ram (SOC limitation)
Summary: The tablet itself is great, but Samsung is lazy with an update which would fix crazy battery drain during sleep ("connected standby"). It's a little bit of bad luck, ...
Summary: The tablet itself is great, but Samsung is lazy with an update which would fix crazy battery drain during sleep ("connected standby"). It's a little bit of bad luck, but it's easy to find forum posts from people having a couple tens of percent battery drain overnight. In my case - 30% battery drain over 6 hour period, with disabled wireless connectivity (airplane mode) and all programs shut down.. so it should sleep nicely and behave, but after the last BIOS update (which fixed the problem with the tablet not waking up from sleep sometimes and requiring a hard reset) there's this "new" (actually months old) problem, this whole battery drain thing.There's been two recent updates of BIOS drivers from Samsung, the first one messed my battery mater - device did not display proper charge percentage, it was frozen on a figure from the moment of last charger plug-in. The second update fixed the battery meter back to the state of usability and it also finally fixed my connected standby issues. Instead of +5%/hour drain (half the battery overnight), I get 0.3%-1.1% tops, per hour. Which is way better, now I can leave the device to idle out with apps open and it will sleep properly, I don't have to shutdown.
If it wasn't for this, the device is superb. There used to be problems with wacom stylus handwrite quality, but Samsung fixed this early on, then wifi connectivity problems, fixed too, also problems with keyboard/docking station (connection breaking during typing - insanely irritating), this too is much better after updates.. so I hope Samsung will not ... over early windows 8 tablet buyers. They've got quite a lot of reports about this BIOS and battery drain problem.. if they get their act together, for me, Smart PC 500T is the best windows 8 tablet of the first generation. I use it everyday on lectures, wacom stylus+office 2013 (onenote!) + docking station with keyboard combo rocks. Life (almost) without paper.
The added advantage is that it's possible to handwrite notes (or just use it as a tablet) during charging - the charger port is not only in the docking station, but also there's another one in the tablet itself. So you can handwrite 24/7 - which is way better than, say, Asus TF810C - this one needs to be put into the docking station for a few hours to recharge.
Anyway, if Samsung doesn't act more responsible on the BIOS case and ignores users with 'already got your money dude' (new generation of Intel Haswell CPUs are out and here's a need of supporting an "old" hardware) - definitely bad idea to buy this one. There's a big a chance that you'll get yourself a faulty unit that will eat 30% of the battery overnight, doing absolutely nothing. And you know, batteries slowly cripple and loose charge with use - and this one is irreplacible (sarcastically speaking - genius idea, isn't it?).
Such kind of battery drain problems are found on all tablets with windows 8 and Intel Atom CPUs (Clovertrails) - for instance, some Acer Iconias (I don't remember the exact model number now) - but the good news is that Acer has released a fix like around May, so maybe Samsung will finally follow. In case of Samsung Smart PC 500T, sometimes installing Intel DPTF drivers from one of Acer Iconias helps (the same SOC, much of the hardware is identical among 1st gen Clovertrail Windows 8 tablets - more info on tabletpcreview forums in case you found this comment through google).
There's another one irritating bug-as-a-feature. On all windows 8 tablets, no matter what hardware. OS problem - the 'windows' button underneath the screen can wake the device from sleep. So the tablet wakes when it's carried in a bag or backpack sometimes. There's no solution for this, maybe except some googlable registry hacks for Surface RT. MS "support" knows about it and they've got nothing for this - 'windows home button is an integrated windows feature blah blah just live with it'. So maybe windows 8.1 will fix this. For now - carrying the device in a thick cover/pouch is what I do.
The moment Samsung releases a fix for the battery drain during connected standby (if this ever happens...), I'll back off my critique with pleasure, pump the score and update this review from 'DO NOT BUY this c..p' into 'easily recommended champ'. Yup, blackmail - cause all the time I put into documenting this issue and letting Samsung support know about it.. and btw not only me - apparently was an ineffective waste of time.
As of now - the device itself is a great notebook/light office computer (again - MS Office 2013, chrome, firefox, anything that runs on windows and the SOC can handle flies, as long as hardware graphics acceleration is not required). Nevertheless - strongly NOT recommend because of a possible really bad surprise with your BIOS and battery.
* Why I am so sure it's BIOS - tabletpcreview forums, people after system wipe and restore from recovery partition, clean install, just Samsung updates, and after the BIOS update - bam. Worst case, might not be exactly BIOS driver but for instance SOC drivers, anyway - if this happens after OS wipe, this is a driver issue and only Samsung can fix it. In my case, period I installed the new BIOS drivers, roughly then I got this battery drains. And it's driving me nuts.
Updated on Dec 1, 2013
So after all, it was a BIOS driver... It took some time for Samsung to get this done, but now I have to admit this is by far the best toy I've ever had. "Legacy" Windows apps & Office on a tablet. And the digital ink rocks. No way I'm going back to paper.
- Manufacturer: Samsung
- Part number: XE500T1C-A05US
- Description: Take advantage of longer battery life and a blazing-fast Intel Atom processor, featuring S Pen functionality and touch screen, the Samsung Smart PC connects you to your PC - and your world - as never before. Connect your Samsung ATIV Smart PC 500T with multiple compatible devices via the Internet. Use S manager to update and download AllShare technology to share content or upload existing content to a Samsung Smart TV, smartphone or camera. Plus the optional keyboard and dock quickly connect to an external monitor, MP3 player, camera and other USB devices.
- Packaged Quantity 1
- System Type Slate Tablet PC
- Mechanical Design Clamshell keyboard dock design
- Operating System Windows 8 Pro 32-bit Edition
- Notebook type HD display,
Processor / Chipset
- CPU Atom Z2760 / 1.8 GHz
- Number of Cores Dual-Core
- Cache L2 cache - 1 MB
- Flash 64 GB
- RAM 2 GB
- Max RAM Supported 2 GB
- Technology LPDDR2 SDRAM
- Optical Drive None
- Type 11.6 in
- LCD Backlight Technology LED backlight
- Touchscreen Yes
- Max Resolution 1366 x 768 ( HD )
- Widescreen Yes
Audio & Video
- Graphics Processor PowerVR SGX545
- Camera Yes
- Resolution 8 Megapixel (back), 2 Megapixel (front)
- Sound Stereo speakers , Microphone
- Type Touch-screen,
- Wireless 802.11n,
- Technology 2-cell Lithium polymer
- Capacity 30 Wh
- Run Time 14.5 hour(s)
- Output 40 Watt
Connections & Expansion
- Interfaces Micro-HDMI,
Headphone/microphone combo jack,
2 x USB 2.0 ( On keyboard dock )
- Memory Card Reader Card reader ( microSD )
- Color Blue
- Embedded Security Trusted Platform Module (TPM 2.0) Security Chip
- Features System password,
Hard drive password
- Included Accessories S Pen
- Localization United States
Dimensions & Weight
- Width 12 in
- Depth 7.4 in
- Height 0.4 in
- Weight 26.1 oz
- Service & Support 1 year warranty
- Service & Support Details Limited warranty - Parts and labor - 1 year
- Greenpeace policy rating (Nov 2011) 4.1
- Greenpeace policy rating (Nov 2012) 4.2