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10 stars
A remote the family will love
by on January 9, 2004
Pros: Easy setup, help on the remote, good support from Harmony,
Cons: Some functions need extra programming (eg. VCR+), some limitations with website programming capability.
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5 stars
frustrating, close but not quite
by on January 9, 2004
Pros: internet programmability no codes to program
Cons: common to most products, lacks the ability to determine the state of the device controlloed - "on" vs "off" not really flexible enough for an unusual setup
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8 stars
Brilliant simplicity
by on January 8, 2004
Pros: The web based interface is easy to use, simply create a profile with your specific components make and model then the remote is programmed by USB port
Cons: A little pricey
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8 stars
Great Remote Designed for the End User!
by on January 5, 2004
Pros: 2 things set this remote apart: (1) Great, Web-based configuration with a vast database of electronics devices. Forget about punching in obscure codes into your remote -- just select the Manufacturer and Model of your device, and you're off to the races
Cons: The placement of the "Transport" keys (Play, Fast Forward, etc.) is awkward and would be better somewhere in the center of the remote.
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8 stars
Simply the best remote for under $1000
by on January 2, 2004
Pros: Easy web setup Huge database of remote codes Try before you buy web interface Extremely user friendly
Cons: Not XML programable like the other harmony remotes
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9 stars
Finally, a universal remote that works!
by on December 30, 2003
Pros: web-based setup, fully customizable buttons, up-to-date code library, no macros to be programmed, at $129 maybe the best value out there
Cons: some "advanced" settings for customization, etc. are less than intuitive
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1 stars
Worst customer support ever!
by kvonkessel on February 20, 2006
Pros: Great to have only one remoter for all my components.
Cons: Logitech does not know the first thing about customer support.
Summary: I've owned two Logitech universal remotes, the Harmony 628 and Harmony 659 (you'd think I'd have learned my lesson by now). The 628 was an inferior product, ...
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Summary: I've owned two Logitech universal remotes, the Harmony 628 and Harmony 659 (you'd think I'd have learned my lesson by now). The 628 was an inferior product, but I can attribute that to its early design. The 659 fairs better, but if any issue requiring customer support comes up, you might as well buy a "Remote for Dummies" book.
I have never experienced poorer customer support. They are unknowledgeable, incompetent, have a horrible response time (even though they say they will contact you in one business day) and fight you tooth and nail for any type of compensation. They even make the return process so difficult that it's easier to buy a different product.
If you buy it, hope that you never need any "support"--it doesn't exist.
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0 out of 1 users found this user opinion helpful.
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5 stars
It's OK . The SONY commander is better
by on February 14, 2005
Pros: It is a real nice product and is easy to setup. It's very small and powerful for it's size.
Cons: I think it is slow to respond (ie changing channels or volume, and the SONY commander although big is alot easier to use and you'll never lose that. I little expensive I think. Overall a 6 out of 10. I owuld return if I could but I can't so it will have t
0 out of 2 users found this user opinion helpful.
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