NetGear WNDR3800 N600 Wireless Dual-Band Gigabit Router - Premium Edition

• Average user rating: 2.0 stars out of 29 reviews
• My rating: 0 stars

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• 2 stars

  AVOID THIS PRODUCT

  by mysharonna on May 13, 2012

  Pros: It's pretty and the described feature sound fabulous

  Cons: Chronic signal drop and pathetic customer support for a design flaw.

  Summary: First, the signal drops continually for about a minute each time and happens throughout the day nearly everyday. Second, tech support is really non-existent. They allow one free phone call (...

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  Summary: First, the signal drops continually for about a minute each time and happens throughout the day nearly everyday. Second, tech support is really non-existent. They allow one free phone call (like prison)then you pay for further support unacceptable when the flaw is due to their poor design. The dropped signal issue dominates blogs re: discussions for the WNDR3800 router and owners are fed-up with the lack of response from Netgear. I've repeatedly contacted Netgear for support, repeatedly tried all of their resolution suggestions without success. Their solutions seems aimed at wearing you down rather than offering support. A demonstration of good would be to offer all purchasers a refund on this model. It is fundamentally flawed and therefore a useless piece of equipment. Netgear products? No more.

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  1 out of 1 users found this user opinion helpful.

• 5 stars

  Lots of features, if you can connect to the router.

  by rkoolkin on March 14, 2012

  Pros: Setup is easy, good help, mounting/positioning options, good indicators, 8 Gig-E ports

  Cons: Must be rebooted (not power cycled) daily or even more often.

  Summary: Mediocre range, Not recommended.

  Summary: Mediocre range, Not recommended.

  1 out of 1 users found this user opinion helpful.

• 9 stars

  Excellent Speed!!!

  by jschlere on December 22, 2011

  Pros: Three times faster then top of the line Linksys Router dual band router I previously used.
  Easy setup for novice user.

  Cons: A/P point setuo relies on WEP.

  1 out of 2 users found this user opinion helpful.

• 1 stars

  5 FOOT RANGE??

  by ocre8ive1 on May 13, 2013

  Pros: worked great, which it worked.

  Cons: Just as the year long warranty expired, my router began broadcasting a limited area of about 5 feet.

  Summary: 12 months old. Router suddenly began broadcasting a limited area of about 5 feet. Useless now. Had to go back to my old Linksys. What a waste of money! Don'...

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  Summary: 12 months old. Router suddenly began broadcasting a limited area of about 5 feet. Useless now. Had to go back to my old Linksys. What a waste of money! Don't buy this. You'll regret it.

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• 2 stars

  DISAPPOINTED - TWICE!

  by tasha-kitty on February 10, 2013

  Pros: dual band-but most devices can't use higher speed
  wall mountable-because big to keep on desktop
  1 yr warranty-but only 90 days tech support then must pay $45 for tech support to determine if eligible under warranty

  Cons: 6 mo life expectancy (based on 2 routers I have had)
  specs on speed misleading: 600 mpbs is 300mpbs per band and only some iphones/pads can connect (my iphone 4 only picks up lower band.
  worst tech support ever!

  Summary: I purchased this router 1 year ago at Radio Shack. It set up fine, and although it is big, I was pretty happy with it for about 6 months. Then ...

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  Summary: I purchased this router 1 year ago at Radio Shack. It set up fine, and although it is big, I was pretty happy with it for about 6 months. Then it started dropping signals, randomly dropping wifi, then ports started malfunctioning, had to regularly reset the router and change which ethernet ports I was using. Tech support was impossible. router came with a 1yr warranty, but they wanted me to pay $45 to diagnois whether or not the problem was a bad router or if it just needed to be reprogrammed, etc. I made a stink and was finally able to get someone to work with me, and it was determined pretty quickly it was a bad router. Netgear sent me a new one, and I sent the old one back. I had to set up the new one again (another hour of my life I won't get back), and the new one was up and running. It worked good for about 6 months. Now I am having the very same problem. I expect my 1 yr warranty only counted for the first one I bought, and can't face the thought of calling Netgear again anyway. On the dual band - per Netgear, very limited number of devices can even access this bandwidth, so somewhat deceptive. My iphone doesn't pick it up, but my friend's new ipad did. Unless you have the latest ipad and iphone, probably waste of money to buy for the dual band function.

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• 8 stars

  Great with the new firmware update (.44)

  by lillamiu on January 4, 2013

  Pros: High Speed, Dual Band, Stability, User-friendly admin panel and installation, guest network

  Cons: Before the update connection dropped when Android devices were connected

  Summary: Until Netgear recently released an update, I was not very satisfied with this router, because it would force all connected devices to lose connection when and android device was connected. ...

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  Summary: Until Netgear recently released an update, I was not very satisfied with this router, because it would force all connected devices to lose connection when and android device was connected. Since I have both an Android phone and tablet, this affected me a lot. Except for when it was losing connection, it was a great router.
  
  Now that the firmware update .44 has been released, Netgear fixed this problem, and I haven't had any problems with the router at all. I have a server hooked up by cable, and a laptop, PS3, phone, and tablet hooked up to it constantly without problems.
  
  I also use it to play call of duty on the PS3 over wifi, without any problems.

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• 1 stars

  I really^2 want to give this 0! Its an unstable router.

  by pauloesrosa on September 3, 2012

  Pros: User interface is nice, the ability to get a visual network map is nice. Its an attractive box. But that's all fluff......

  Cons: No way to monitor individual wireless com details, technical support is outsourced & overwhelmed. System stability is schizophrenic.

  Summary: The router is going back to costco and getting replace by cisco or asus, I had relied on the CNET Ed's rating. I originally bought this to upgrade to ...

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  Summary: The router is going back to costco and getting replace by cisco or asus, I had relied on the CNET Ed's rating. I originally bought this to upgrade to N, my 8 yr Belkin was working fine just looking to add more. But this router drops wireless connections on a whim and sometimes even disconnects the direct wired connections, and not all at the same. REALLY frustrating when it likes to pick on the wireless printer.
  
  There is no way to monitor individual wireless communications details, their technical support is outsourced & overwhelmed(had one tech remotely working on the direct wired system for over 1.5hours then it lock him out, his software was still connected but the router had disconnected the direct line pc long enough to jack his software). They repeatedly try to up sell you to an additional year of software support because that's only a month of warranty on software (one yr on hardware), & all issues are software. REALLY?!?! The funny thing is its not a random issue there are a percent of netgear devices that seem to do this (through multiple models). Its not software its it's design stability and manufacturing variation of the circuit. Get a good its great, get one like mine they hang you out to dry. Personally I'm done with Netgear. If you op for it, and get issues, don't wait, its not you or your neighbourhood. Take it back ASAP, don't rely on NETGEAR to help you when this starts happening.

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• 1 stars

  Please save your money, time and trouble.

  by Keeshman on June 29, 2012

  Pros: There really are none... you can plug it in but you can't make it work.

  Cons: All routers should be designed to function on a routine daily basis. The router rarely lasts a day without dropping not and has extremely poor range as an added bonus. Changing channels, etc doesn't help...

  Summary: In the past I've relied quite a bit on CNET's ability to judge fairly and come through with honest assessments and they have not been far off in ...

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  Summary: In the past I've relied quite a bit on CNET's ability to judge fairly and come through with honest assessments and they have not been far off in the past. This time, however, they have failed miserably as has Netgear. Lesson's learned... never buy a Netgear router again and be cautious with CNET's reviews. Most unfortunate for the consumer!

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• 10 stars

  Fast and stable wireless connection.

  by edwardr74 on May 26, 2012

  Pros: Excellent wireless performance, Easy Setup.

  Cons: Attracts fingerprints.

  Summary: Before I got this router I owned the Netgear WNDR3700. What a nightmare! The 3700 model would drop my wireless connection all the time. I live in a condo where ...

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  Summary: Before I got this router I owned the Netgear WNDR3700. What a nightmare! The 3700 model would drop my wireless connection all the time. I live in a condo where there are a lot of wireless signals floating through the air and this 3800 model provides a rock stable wireless connection. I am assuming this is because of the Clear Channel Selector which according to Netgear:- Dynamically avoids busy Wi-Fi channels for clear and fast wireless connections automatically. I at first did not believe it would work but boy does it! Also, set up was easy, in fact TOO easy. In a blink of an eye I had a stable and fast internet and wireless connection. This is one amazing router! Do not get the WNDR3700.

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• 2 stars

  Average performance, useless parental controls

  by dasawe on May 24, 2012

  Pros: Easy set-up. Decent coverage on 2 GHz, but not quite as good as the Netgear WPN824 that it replaced.

  Cons: The parental controls on this router are useless. Lots of hype in all the Netgear ads, but it is really a poor product. Poor coverage on 5 GHz in my large apartment.

  Summary: Via the router interface you cannot block devices by MAC address, which was easy to do on my old Netgear WPN824. You can block "services" via assigned IP addresses, but ...

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  Summary: Via the router interface you cannot block devices by MAC address, which was easy to do on my old Netgear WPN824. You can block "services" via assigned IP addresses, but only for one time slot in any day. Via the LPC (Live Parental Controls) you can restrict types of access but you cannot vary this by day of the week. That is, you cannot block for school nights but not block for weekends.
  
  If you do block, you can arrange for a bypass account by installing special software on your PC (yes, it works) or your Mac (reportedly, but I have not tried it). However, there is NO way to set up a bypass account for your iPad, iPod, or iPhone. Therefore, once I turned on the blocking via LPC neither my wife's iPad or my iPhone could connect to the internet.
  
  All-in-all, this is an expensive router that is not worth it.
  
  This router is not a solution for controlling access to the internet if you have an iPod, iPad, or iPhone. Shame on Netgear for its deceptive advertising!

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