HTC Mogul PPC-6800 (Sprint)

Manufacturer: HTC America Inc.   Part number: PPC6800SP
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CNET Editors' rating: 7.3 out of 10
Average user rating: 7.4 out of 10


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CNET Editors' review - HTC Mogul PPC-6800 (Sprint)
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Very good

7.3

out of 10
CNET Editor's rating: 7.3 out of 10
Reviewed by Bonnie Cha
Review date: 06/17/07
Release date: 07/18/07

The good: The Sprint Mogul by HTC runs the latest Windows Mobile 6, has more memory included, and has a thinner design. It also boasts Bluetooth, Wi-Fi, and EV-DO support as well as a 2-megapixel camera. Sprint will also offer an over-the-air update post-launch that gives you access to the Sprint Music Store.

The bad: Some elements of the Mogul's hardware as well as speakerphone volume and quality is sub-par. A slower processor and limited program memory can sometimes slow down performance.

The bottom line: The Sprint Mogul by HTC brings some needed design and feature updates to its predecessor, and refreshes the carrier's staid lineup of smartphones. It has some performance issues, but is worth the upgrade.

Editor's note: Ratings for this product have been updated to reflect final performance results.

For a few months now, Sprint and Verizon Wireless customers have had to watch while their GSM counterparts at T-Mobile and AT&T got one new smartphone after another. Yet things are starting to look up--for Sprint subscribers, anyway. Today, the carrier announced the Sprint Mogul by HTC, the long-awaited successor to the Sprint PPC-6700. Sporting a thinner design and updated features, including Windows Mobile 6, the Mogul is a powerful Windows Mobile smartphone for the most demanding user. On the downside, the speakerphone quality is weak and the device can be sluggish, but we think it's worth an upgrade over the two-year-old PPC-6700 not to mention a good alternative to Sprint's Palm Treo 700wx. The Sprint Mogul will be available online and through business sales channels starting June 18 and in retail stores nationwide by mid-July. Pricing starts at a wallet-crunching $399.99 with a two-year service agreement.

Design
The Sprint Mogul's design pulls a fast one on you. Without consulting the specs, the Mogul looks quite a bit smaller than its predecessor. Perhaps it's the lack of an external antenna that gives this illusion, but in reality, the Mogul is heavier and taller than the PPC-6700 and only marginally thinner (4.3 inches high by 2.3 inches wide by 0.7 inch deep and 6.5 ounces for the Mogul vs. the PPC-6700's 4.2 inches by 2.3 inches by 1 inch and 6.1 ounces). The overall look is reminiscent of the Cingular 8525 and the T-Mobile Wing, though we think the Mogul isn't quite as comfortable to hold as the Wing since it lacks a soft-touch finish. In addition, the back battery cover has a plastic, flimsy feel, so we worry that it might crack after some use.

If you take a quick, 360-degree visual tour of the Mogul, you'll notice a lot of buttons adorning the device. While they can be a bit overwhelming at first, they do allow for easier and faster one-handed operation. On the right side, you have the power button, a Communication Manager launcher for all your wireless connections, the camera activation key, and the stylus holder. The camera lens is located on the back along with a flash, but there's no self-portrait mirror. The left side holds a thumb wheel for faster scrolling, as well as an OK button, a voice recorder key, and a switch that lets you turn on the Wi-Fi. Finally, there's an infrared port, a microSD card slot, a reset button, and a mini USB port on the bottom of the unit.

Of course, you'll spend a majority of your time using the touch screen and full QWERTY keyboard to enter text and launch apps. Fortunately, you shouldn't have many problems with both tasks since the touch screen is responsive and the keyboard is roomy. What's more, the screen measures 2.8 inches diagonally with a standard 65,000-color output and 240x320 pixel resolution. Text, images, and Web sites looked great, and it's readable in most lighting conditions except for direct sunlight. You can adjust the backlighting and customize your home screen with different menu items, background images, and themes. An array of shortcut keys surrounds the display; at the top, you have quick-launch buttons to your messages and Internet Explorer Mobile, while there are two soft keys, the Talk and End buttons, a Start menu shortcut, an OK button, and a four-way navigation toggle below the screen. The only thing that really gave us a problem was the circular toggle; it's stiff and sticky, and the plastic button feels cheap. In fact, the top portion was actually out of its socket and we had to pop it back in. HTC makes some high-quality smartphones, so we expect better.

Sprint Mogul
We thought the Sprint Mogul's navigation toggle felt cheap and plasticky. It was also stiff to press and would stick sometimes.

To access the full QWERTY keyboard, just push the front cover to the left. The sliding mechanism is smooth, and the cover locks into place with a satisfying click. The screen switches automatically from portrait to landscape mode, but like the Wing, the transition took a few seconds, especially when we had numerous apps open. The Mogul's keyboard is similar to the ones found on the T-Mobile Wing and Cingular 8525, though the two soft keys have been moved to the top of the keyboard. There isn't much spacing between buttons, but the squarish keys are large and tactile enough so that most users shouldn't have too many problems typing on it.

Sprint Mogul
The Mogul's keyboard is largely similar the ones found on the T-Mobile Wing and the Cingular 8525. The buttons are tactile and roomy for easy typing.

The Sprint Mogul comes packaged with a healthy set of accessories, including an AC adapter, a USB cable, a wired stereo headset, a 512MB microSD card, a leather carrying case, a clear screen protector, a reference material, and more. For more personalization options, check out our cell phone accessories, ring tones, and help page.

Features
Like the T-Mobile Wing and the HTC Touch before it, the Sprint Mogul follows suit and upgrades to Windows Mobile 6 Professional Edition as well as adding a 2-megapixel camera. To differentiate itself from the competition, Sprint adds some goodies of its own to the Mogul, which we'll discuss throughout this section.

Starting with the basics, the Mogul's voice features include a speakerphone, voice commands, smart dialing, speed dial, vibrate mode, and text and multimedia messaging. The contact list is limited only by the available memory, and each entry includes storage for as many as 12 numbers, home and work addresses, e-mail, IM screen name, birthday, spouse's name, and more. For caller ID purposes, you can pair a contact with a photo, a caller group, or any of 24 polyphonic ring tones. Call history is now sorted to the appropriate contact page--a new function of Windows Mobile 6. It's a minor feature, but it's actually quite handy to see when you received and made calls to a specific person, as well as the time of the call, the duration, and so forth all on the contact page.

Wireless options on the Sprint Mogul run the full gamut. It has built-in Bluetooth 2.0, Wi-Fi, and EV-DO support. You can use the Bluetooth to connect to wireless headsets, hands-free kits, general object exchange, dial-up networking, and A2DP for Bluetooth stereo headsets, among others. For Web browsing, you can either hop onto a hot spot or take advantage of Sprint's EV-DO network, which can give you data speeds of as fast as 2.4Mbps in bursts, though you'll average closer to 300Kbps to 600Kbps. Even better news, it will be upgradeable to EV-DO Rev. A when it launches later in the fall.

With the boost of 3G speeds, Sprint added support for its Sprint Music Store where you can wirelessly download music to your phone or PC. To transfer songs from your PC to the smartphone, you can use Sprint's Sync Manager software and the included USB cable. We tried downloading several songs but ran into a number of problems. We could get a preview of the song and view the album art, but once we hit the download button, it would start for a few seconds, then return with a message saying the music store was not available. It took us five attempts before we were able to download one song. Sprint has since told us that its engineers are conducting more tests, so the Sprint Music service will not be available at launch. Instead, it will offer it as an over-the-air download in mid-July. Also, the Mogul doesn't work with Sprint TV at the time of this writing, but you can use Windows Media Player 10 Mobile to view TV shows recorded on your Windows Media Center PC or to tune into your favorite AAC, MP3, WAV, WMA, MPEG-4, and WMV music and video files.

More than the multimedia capabilities, the Sprint Mogul is a tool for staying organized and working while on the go. The upgrade to Windows Mobile 6 Professional Edition brings a collection of small but notable improvements to the PIM functions, including a more robust Calendar app and Windows Live integration. You also get the full Microsoft Office Mobile Suite for creating, viewing, and editing Word, Excel, and PowerPoint files, as well as Adobe Reader LE for opening PDFs. To learn more about these features and to get a full rundown of Windows Mobile 6, please check out our full review here.

The Mogul ships with Microsoft's Direct Push technology, so you get real-time e-mail delivery and automatic synchronization with your Outlook calendar, tasks, and contacts via Exchange Server. In addition, there's a new e-mail search function, and you get more of a true Outlook experience as your Inbox shows messages that are flagged and marked as being of high importance. It works like the Smart Dial feature on Windows Mobile 5 devices, where you start typing in a word while in your Inbox, and it will pull up messages automatically with that term in the subject or contact field. As we noted in our review of Windows Mobile 6, the e-mail functionality is even more robust if your company has upgraded to Exchange Server 2007. There is, of course, continued support for POP3 and IMAP accounts, but now you can also view e-mails in their original HTML format, regardless of account type.

We used ActiveSync 4.5 to synchronize our Outlook data from our PC to the Mogul and had no problems. The e-mail search worked well and was a real time saver, and we could view HTML message just fine. We also configured our device to retrieve e-mail from our Yahoo account every 15 minutes, which it did successfully.

Sprint Mogul
Like the latest Windows Mobile 6 devices, the Sprint Mogul gets an upgrade with a 2-megapixel camera.

Finally, the Sprint Mogul is equipped with a 2-megapixel camera with an 8x zoom and video-recording capabilities. The camera settings are on a par with those of the other Windows Mobile 6 devices with the bonus of including a flash; you have your choice of five resolutions, four quality settings, white-balance control, and various effects. There's also a self-timer, a time-stamp option, a picture counter, and flicker adjustment, among other things. For video, the Mogul can capture clips with or without sound in MPEG-4, Motion JPG, or H.263 format. There are only two resolution choices, but you get the same white balance and color effect settings.

Sprint Mogul
Picture quality was a mixed bag. Though colors were bright, there was a haziness to the images.

Picture quality was mixed. While colors were bright, particularly the oranges and yellows, the overall image had a hazy effect to it. It's fine for contact pictures and quick snapshots for multimedia messages and e-mail but not much more than that. Video quality wasn't much better, and it was murkier than the T-Mobile Wing.

Performance
We tested the dual-band (CDMA 850/1900; EV-DO) Sprint Mogul in San Francisco using Sprint service, and its call quality was generally good. Despite a slight background hiss, we were able to carry on conversations without any problems. We were also able to interact with and be understood by our bank's automated voice-activation system. Our friends said sound was clear on their end, though they weren't particularly impressed with the quality. Unfortunately, things took a dive when we activated the speakerphone. Even at its highest level the volume was weak, and we had to constantly ask our callers to speak up and vice versa. On the upside, we had no problems pairing the Mogul with the Logitech Mobile Traveller Bluetooth headset.

The Sprint Mogul gets a bump in memory over that of the Sprint PPC-6700 with 256MB of ROM (versus 128MB) and 64MB of RAM, but it has a slightly slower 400MHz Intel PXA250 processor (compared to 416MHz). Still, it can't quite keep pace with heavy multitaskers. The apps are memory hogs, and with only about 17MB of free program memory, it fills up pretty fast. On more than one occasion we got the message that there wasn't enough memory to launch a program. You can stop running programs by going to Settings > System > Memory. You can also alleviate some of the problem by taking advantage of the microSD slot.

Based on the poor speakerphone quality, we weren't surprised that music playback through the unit's speakers was poor. Songs sounded tinny and lacked volume and richness. On the other hand, we were impressed by the video quality. Pictures were clear on the Mogul's sharp screen, and there wasn't as much pixilation as we're accustomed to seeing on smartphones. Web sites also looked great, and thanks to EV-DO speeds, we enjoyed fast load times.

The Mogul's lithium-ion battery is rated for 4.1 hours of talk time. In our battery tests, we got 6.5 hours of talk time on a single charge. According to FCC radiation tests, the Mogul has a digital SAR rating of 1.13 watts per kilogram.

(Originally posted on CNET Reviews)
User opinions - HTC Mogul PPC-6800 (Sprint)
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Very good

7.4

out of 10
Average user rating from 142 users

Sort 142 user opinions by:

10 out of 10 - Perfect
GREAT PDA PHONE
This phone rocks! My only complaint is the cover on the back (feels a little cheap). I wanted to give ...

Updated
I forgot to mention that you are better off reading USER opinions instead of CNET's opinion - who would you trust more, a company who tests a phone for a few hours or users who are married to these devices 24/7! They rated the 700p very well and that phone was horrible (visit http://blog.palm.com to see just HOW much trouble the phone has become for owners) and they rated this 6800 way lower than it should be rated! So as someone who fell into the trap of trusting a corporate review over the opinions of actual users (with the 700p), take it from me - read the USER opinions!
Read more
by bigballs1927 (see profile) - June 27, 2007

29 out of 32 users found this user opinion helpful.
2 comments posted to this opinion

9 out of 10 - Spectacular
Basically a mini-laptop
I've owned the Mogul for three weeks. This phone is amazing, but I don't think it is for ... Read more
by Badman327 (see profile) - July 31, 2007

23 out of 23 users found this user opinion helpful.
2 comments posted to this opinion

3 out of 10 - Poor
had it for a month, hated it more every day
i came from the treo 700wx to this mogul.

i was so excited to receive this phone, hoping that wm6

...
Read more
by mlclark2 (see profile) - September 2, 2007

24 out of 28 users found this user opinion helpful.
4 comments posted to this opinion

10 out of 10 - Perfect
Best Smartphone Out There
This phone is a great upgrade for current PPC-6700 users, and the sleek form factor makes this a very appealing ... Read more
by ViPaDawG (see profile) - June 21, 2007

17 out of 19 users found this user opinion helpful.
1 comment posted to this opinion

6 out of 10 - Good
Great phone, if you don't care about Bluetooth!
You know, I love this phone. I think it is way better than the IPhone. By adding voice command to ... Read more
by explicit1696 (see profile) - July 8, 2007

16 out of 18 users found this user opinion helpful.
4 comments posted to this opinion

9 out of 10 - Spectacular
I'm in love!!
I'm in love with my Mogul

As a true Sprint loyalist, I've been waiting for a solid phone

...

Updated
The speaker phone has been working great. I had doubts and never really used the speaker phone on my old Treo to make calls. But using the speaker phone all week in the car, everyone said I sounded clear. And the sound was clear coming from the phone. I'm not using speaker phone 80% of the time now in the car. It's awesome. And, I just started using the Google Map App. It's awesome, being able to use Google Map with hi-speed download times...pulling back street addresses of businesses and other locations, being able to see full on satellite view as well as current traffic zones is just awesome. One last thing I love about this phone is the jog wheel (using it to scroll through emails). I always liked that feel and ease of use on the Blackberry and having it here is great. I find myself using that a lot now as my main source of navigating. Pushing the wheel selects the email, similar to how it works with Blackberry. I'm very impressed with the many different ways you can navigate with this phone. You can use the wheel, the main center navigation control, with the full-keyboard open in horizontal view, you can use the up/down left/right arrows. It's really great that they thought of all the different ways to navigate. Oh by the way, the camera mode is like a full on digital camera. I'm talking about tons of different modes to choose from when taking a picture. Recording video is just awesome and being able to download that file so quickly with active sync is really cool.
Read more
by mlocke (see profile) - June 26, 2007

11 out of 11 users found this user opinion helpful.
3 comments posted to this opinion

10 out of 10 - Perfect
Better then the iPhone!
I was blown away. The iphone seemed like it would take the cake this year, but after playing with this ...

Updated
alot of people asking where I am finding the $99 prices with contract.
Here is what a quick google search will come up with...
http://cgi.ebay.com/SPRINT-PPC-6800-PPC6800-HTC-MOGUL-new-activation-only_W0QQitemZ250133816268QQihZ015QQcategoryZ41355QQrdZ1QQcmdZViewItem

I hope this helps. Feel free to ask with any other questions.
Read more
by AlmightySR (see profile) - June 20, 2007

10 out of 10 users found this user opinion helpful.
8 comments posted to this opinion

9 out of 10 - Spectacular
BLUETOOTH FIX!!! - Read my review
First off, great phone - i used to have a PDA and cel phone until this one - best on ... Read more
by lmoretti (see profile) - August 25, 2007

9 out of 9 users found this user opinion helpful.
1 comment posted to this opinion

9 out of 10 - Spectacular
Best PDA on the market so far
I've had every Sprint PDA, and this is one of the best so far. I was ready to switch ... Read more
by jeffmbush (see profile) - June 23, 2007

8 out of 8 users found this user opinion helpful.

8 out of 10 - Excellent
An extension of your laptop
This is basically a mini lap top. This phone has a one touch button on the top right corner for ... Read more
by simoncabron (see profile) - June 30, 2007

7 out of 7 users found this user opinion helpful.





Full specifications - HTC Mogul PPC-6800 (Sprint)
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Manufacturer: HTC America Inc.
Part number: PPC6800SP
Telecom
Email protocols supported IMAP4, POP3
Data services E-Mail, SMS, MSN Messenger, MMS
Modem Integrated Wireless cellular modem
Service provider Sprint Nextel
Cellular enhancement protocol CDMA 2000 1X EV-DO Rev. A
General
Dimensions (W x D x H) 2.3 in x 0.7 in x 4.3 in
Weight 5.8 oz
Packaged contents Carrying case, Cigarette lighter adapter, Additional stylus, Stereo headset
Operating System / Software
OS provided Microsoft Windows Mobile 6.0 Professional
Software included Pocket MSN, Microsoft Excel Mobile, Windows Media Player 10 Mobile, PDF Viewer, Microsoft Internet Explorer Mobile, ActiveSync, Microsoft Office Outlook Mobile, Microsoft Word Mobile, Microsoft PowerPoint Mobile
Memory
Installed RAM 64 MB
RAM technology SDRAM
Installed ROM 256 MB Flash
Flash memory installed 512 MB
Processor
Processor QUALCOMM 400 MHzMSM7500
Input Device
Input device type Jog wheel, Stylus, Keyboard, 5-way navigation button, Touch-screen
Digital Camera
Digital zoom 8
PDA Features
Flash memory installed 512 MB
Flash memory form factor MicroSD
Audio
Digital audio standards supported WMA, MIDI, WAV, AAC +, MP3, AAC
Audio input type Microphone
Audio output type Speaker(s)
Display
Display type 2.8 in TFT active matrix
Color support 16-bit (64K colors)
Max resolution 240 x 320
Power
Battery installed ( max ) 1 Lithium polymer
Recharge time 4 hour(s)
Power supply device Battery charger
Power device type Battery charger
Expansion / Connectivity
Wireless connectivity IEEE 802.11b, IrDA, Bluetooth 2.0, IEEE 802.11g
Port / Connector Type:Interface 1USB
Expansion slot(s) total (free) 1 MicroSD
Cable(s) included 1 x Headset adapter, 1 x USB cable, 2 x USB adapter
Physical Characteristics
Width 2.3 in
Depth 0.7 in
Height 4.3 in
GPS
GPS System / GPS Navigation None
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Manufacturer Info - HTC Mogul PPC-6800 (Sprint)
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Manufacturer info
HTC America Inc. 


Manufacturer profile
http://www.htc.com/
Browse HTC America Inc. products on CNET Shopper.com


Website: http://www.htc.com/
Address: 13920 SE Eastgate Way
Suite 400
Bellevue, WA 98005
Phone: (425) 861-9174
E-mail: info@htcamerica.net
Fax:(425) 861-1715

 
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HTC Mogul PPC-6800 (Sprint)